The Rise of Zomato: Dominating the Food Delivery Space In the dynamic world of food delivery, Zomato has emerged as a frontrunner, surpassing its competitor Swiggy in market share and innovation. What began as a neck-to-neck race in 2020 has seen a significant shift, with Zomato now leading the charge. In 2020, Swiggy held a commendable 52% market share, but Zomato's strategic maneuvers have flipped the script. By 2023, Zomato surged ahead, boasting a 54% market share. Fast forward to the latest reports, and Zomato's dominance has grown even more, now commanding a whopping 60% of the market, leaving Swiggy trailing at 40%. Zomato's success isn't confined to food delivery alone; its quick commerce arm, Blinkit, has also secured a comfortable lead with a 45% market share, surpassing competitors like Insta Mart with 27% market share. Even in Swiggy's home turf of Bangalore, Blinkit has emerged victorious over Instamart. So, what's driving Zomato's triumph? Firstly, it's the extensive reach of Zomato, spanning over 800 cities compared to Swiggy's 580. This widespread presence ensures accessibility to a larger customer base. Secondly, Zomato's strategic differentiation between food delivery and quick commerce, offering separate platforms for each, sets it apart from Swiggy's integrated approach. Zomato continues to redefine the food delivery landscape, it's crucial to understand the factors influencing consumer choices and preferences. Dr. John william #zomato #swiggy
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School of Management, Kristu Jayanti College ,Bengaluru. Project Director -ICSSR Viksit Bharath@2047 Research Grant.
8moIntegrated Service vs Differentiated service