Staffing Hub’s Post

💡 Looking for innovative ways to attract top talent? AI can help! Sign up for our webinar to discover how Salesforce's AI-powered tools can level up your #recruiting strategy and engage candidates like never before. #staffingindustry #AI #automation https://hubs.la/Q02G8kbc0

What Salesforce learned after saving 50,000 hours of work using AI "Fast Company’ spoke with Salesforce’s chief people officer, Nathalie Scardino, about what happens when AI takes over tasks that workers used to do." Some excerpts or summaries: (1) "Research has shown that 41% of workers are spending time on tasks that they equate as low value or repetitive." (2) Salesforce has deployed over 50 AI applications that have saved its employees in excess of 50,000 hours—or 24 years’ worth—of working time in just three months. (3) Ethical-use policies must be set at the every beginning of the product life cycle to preserve trust in the employee and customer bases. (4) The top skill required for employees is creative thinking. Links (1) Link to FastCompany article: https://lnkd.in/gN65e2dR (subscription required) (2) Link to FastCompany article in Apple News: https://lnkd.in/gJ8dhZch (3) Link to AI resources at Salesforce: https://lnkd.in/gU46zmMe

Does your agency deploy a #Salesforce recruiting stack? 🤔 Want to superpower it with AI & automation? 🤖 Then you're going to want to attend this webinar! Erin Pittman, Andrew McKay, Hannah Jones, and I are sharing all the secrets on July 31st. We’ll cover how to boost ROI across your firm, from candidate experience to back-office operations, with robots. #staffing #recruiting #ai #taskmanagement #recruiterproductivity

I'm embarrassed to admit this, but I built my company the wrong way... Reejig, like many of you, felt the pain of the changing economy. Faced with pressure to focus on cost efficiency and productivity, we had to reevaluate everything. Despite knowing the best workforce strategies should be flexible, we designed a fixed workforce, expecting a different market post-investment from Salesforce. When Gen AI started cutting through, it terrified me to think that someone was building an AI-first version of Reejig—lean, fast, and capable of disrupting the market. This prompted us to completely reinvent our workforce DNA. Here’s what we did: • Completely reinvented our workforce DNA to include fixed employees, flex workers, and AI workers. • Gained a deep understanding of what work was being done at a task and skill level. • Analyzed which tasks had the highest opportunity for flex or AI enhancement to free our people up for the most meaningful work. • Pulled the bandaid off and reinvented our operating model. What did I learn? • We are saving $1.5 million a month and are more productive than ever. • AI is here; this is not hype—it will be mainstream in every corporate within the next 24 months. • AI is not a tool; it is a worker if used correctly. • We have over 50 AI workers and 40 flex workers in our company. • Skills are important, but you need to know tasks + skill. • Pulling the handbrake as fast as I did causes different problems with your team, which I am working through. • Change is hard. There has never been a more important time for what we do as People and HR leaders. The way we design our workforce needs to align with the current realities of our industry. This is new for everyone. Anyone who tells you differently is not being honest. I am happy to share what we have learned so far, including the good, the bad, and the unexpected. If it can help you in any way, DM me or if this post helps someone you know, please share it! ♻️ Siobhan 💜

I think Siobhan Savage 🌎 is on the right track here. The strength of the skills construct, if used correctly, is that it can capture non-human skills as well as human skills. Skill is the unit of analysis that will enable us to systematically integrate the human and the non-human (AI) workforce. But we can't make that happen if our concept of skills is limited to something abstract that sits inside a person. Clearly skill needs to describe a contingent relationship between cause and and effect.

Finally, a real-life success story for #GenerativeAI? Salesforce‘s bet on service agents Salesforce Inc. is riding a wave of success with its new generative #AI product, #Agentforce, and is hiring over 1,000 new employees to scale up its reach. Just two weeks post-launch, CEO Marc Benioff announced they‘re “already hearing incredible feedback from [their] customers.” Agentforce allows organizations to build and manage autonomous agents for tasks across various business departments, including Sales, Service, Marketing, Commerce, and Platform operations. These agents are designed to operate across multiple channels such as email, voice, and WhatsApp, enhancing customer interactions and operational efficiency. While competitors ServiceNow, Microsoft, and others are also developing similar technology, Benioff has openly critiqued Microsoft’s approach, as their #Copilot product has failed to live up to expectations. And, boy, can I confirm clients‘ disappointment with Copilot… Given the known weaknesses of generative AI, this bet on #LLM-powered agents is certainly bold. But Salesforce’s stock reflects its confidence, and investor enthusiasm appeared to reach a record high after the announcement. In any case, this move is a sign how generative AI starts to reshape industries and drive innovation forward. Even if it is imperfect. As human agents are, too!

Not all AI is the same, and certainly not all software companies releasing AI are the same. Asymbl Agents, powered by Salesforce Agentforce, gain the full power of the billions of dollars that Salesforce spends each year on innovation. This innovation is also not just narrowly focused on the staffing and recruiting industry. The largest and most successful companies in the world use it. With Asymbl’s deeply collaborative partnership with Salesforce, we take that broad innovation and success and tailor it to the staffing, talent solutions, and business services industries with our products and services. Brad’s video gives some great insight into what’s coming next.

"The pivot by Salesforce addresses another investor fear that job losses from AI could hurt the software-as-a-service business model. One of the main pitches of AI is labor efficiency. A company that uses AI tools for customer service will need fewer human representatives to serve the same base, for example. But slower-growing corporate workforces will dent revenue growth at software companies, which largely charge based on the number of workers authorized to use the products. Wall Street analysts have spent recent earnings calls sparring with software company management teams over this risk. By pricing its new AI features based on outcomes rather than the number of employees using it, Salesforce is insulating itself from customer job cuts. " https://lnkd.in/eajieXhH

Salesforce envisions agents as intelligent, automated assistants who are masters of a particular job, whether it’s in sales, customer service, or any other field. Instead of simply providing individual answers or improving isolated tasks, these AI agents can now handle entire processes from start to finish. Learn what Salesforce’s AI agents are really all about in this great article from Forbes. And remember… if you can describe the job, Agentforce can do it! #Dreamforce #Salesforce #Agentforce