#FerryBusiness just published by Cruise & Ferry includes article with Will Dady of StraitNZ by yours truly Shipshape Consulting ⛴️ 🙌 #customerexperience #interferry
The #FerryBusiness section of the Spring/Summer 2024 issue of Cruise & Ferry Review magazine is packed with executive interviews highlighting the #ferryindustry. See this issue and previous issues in the Communications section of the Interferry website: https://lnkd.in/gPvfw9m Read this issue online on the Cruise and Ferry website: https://lnkd.in/gKfhCnkh Features include: Interferry CEO Mike Corrigan points out that while greenhouse gas emissions dictate Interferry’s #regulatory agenda, the global association’s long-standing engagement with domestic #ferrysafety remains key. Philippe Holthof asks Stena Line’s female leaders, Marica Derenstrand ♦️, Margareta Jensen Dickson and Elisabeth Lönne, how the pan-European operator is creating a more inclusive workplace and adapting to meet evolving customer demands. BC Ferries’ Nicolas Jimenez tells Justin Merrigan about the Canadian operator’s long-term transformative journey to reshape its coastal ferry services. Michele Witthaus asks Tallink Grupp’s Paavo Nõgene how the Estonian company is negotiating the multiple challenges facing ferry operators to chart a clean course for its fleet. Will Dady of StraitNZ gives Simon Johnson F Inst TT an insight into why New Zealand’s Bluebridge Cook Strait Ferries is prioritising both #efficiency and the #customerexperience. Michael Grey writes about how #ro-pax #ferries are bigger than ever, but how did the industry manage to increase their scale, while ensuring they can still safely navigate narrow harbours and operate in all weathers?