Shannon Howard’s Post

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Director of Customer & Content Marketing | 2x Top 100 CMA | Curator & Connector

How one education leader made it much easier to show impact 👇 I loved what one Roundtable participant shared last week about measuring impact: Start as simple as possible. Yes, we want to measure ROI. Yes, we want to get more sophisticated with it over time. But we also need to show value EARLIER. This is how they did that: - Instead of wrestling through the definition of a "trained user", they made it simple: If they take anything whatsoever in the education ecosystem - Instead of trying to find a specific timeframe for the learner to implement what they learned, they chose "within a few weeks of engaging with education" Then they looked at how this changed product usage. So: If someone has taken anything from our education ecosystem, what changes about how they use the product in the weeks following that engagement? Are they using the product more frequently? More features across the product? I'm a huge fan of starting small like this to show early wins and communicate progress while you work toward more sophisticated reporting. Hope this helps on your journey! #CustomerEducation #CustomerTraining #CustomerMarketing

Versha Dabas

Customer Education Operations Lead at Decisions | Gainsight + Growth Molecules CS Certified

5mo

Finally, someone emphasizes the importance of starting small when it comes to ROI! Everywhere I turn, it’s all about demonstrating impact with data and showcasing customer ROI. In customer education, this has always been a challenge for me, as it involves so many manual checks!

Roberto Aiello

Sr. Learning Experience Designer at Personio - Scaled CS/CX - Customer Education - Training - Graphic Design - Multimedia Design - UX/UI | Top Mentor, ADP List | Learnn Expert

5mo

Sometimes, we make things more complicated than they are. Sometimes, they make so much sense in their simplicity but don't resonate with business because they sound "too simple."

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