Shane Evans’ Post

#Sales leaders - tired of missing out on information? With meeting info #AI platforms like AudioCodes #MeetingInsights you can capture every detail automatically, so no opportunity is missed. Read this blog to see how #genAI transforms sales leadership and boosts #productivity. https://hubs.ly/Q02RDCPB0

#Sales leaders - tired of missing out on information? With meeting info #AI platforms like AudioCodes #MeetingInsights you can capture every detail automatically, so no opportunity is missed. Read this blog to see how #genAI transforms sales leadership and boosts #productivity. https://hubs.ly/Q02RDL4Q0

If you’re still acting like it’s 2021 as CRO or VP of Sales, you won’t have your job long. Remember in 2021 how VCs invested money in a category regardless of a business's fundamentals? What a time... This led companies to hire more and more salespeople to show growth over profitability. But, the business landscape has undergone a significant transformation from 2021 to 2024. In 2021: - Venture capital was abundant due to low interest rates. - Sales departments focused on growth over profitability, hiring rapidly and relying on the top 20% of performers. - Large investments and inflated valuations were common, leading to a "grow at all costs" mentality. This approach weakened sales teams. The emphasis on rapid growth left little room for developing the skills of mid and bottom performers. The larger business landscape has shifted gradually to where we are today. In 2024: - Higher interest rates have tightened capital availability. - The focus has shifted to profitability and sustainable growth. - Rapid hiring and firing are no longer viable; firing signals trouble and impacts the bottom line. In this new environment, depending on top performers is not enough. It’s essential to maximize the performance of the entire sales team. Traditional methods of improving skills through one-on-one feedback are time-consuming and impractical for most managers. And the solution to this is generative AI. With over a decade of experience in sales training and coaching, I've witnessed the transformative power of generative AI. - It provides real-time coaching feedback. - It enhances the skills of all team members, not just the top performers. - And frees up managers to focus on strategic tasks to grow profits If you're interested in how generative AI can elevate your sales team's performance, send me a DM. Let's discuss how we can leverage this technology for your success.

Is AI Empowering Sales Leaders—or Taking Control? 🤖🔍 With AI and data-driven insights becoming integral to decision-making, are sales leaders truly gaining more empowerment? Here’s a thought: 🔹 Data at Their Fingertips: AI provides real-time insights for smarter, faster decisions. Leaders can analyze customer behaviors, optimize strategies, and allocate resources based on solid evidence. 🔹 Loss of Autonomy? 🤔 As AI automates tasks like targeting and segmentation, it can reduce the freedom leaders have in shaping strategy, particularly in larger businesses where account level mapping may be more time consuming or complex. If AI takes over strategic decisions, where’s the satisfaction in “running your own business”? Will leaders start feeling disempowered? 🔹 Human matters more than ever: Sales is a people business, particularly in larger or more complex sales. Complex deals require empathy, intuition, and genuine client relationships. Relying solely on AI risks losing the personal touch that’s often the deal-maker. 🔹 A New Focus for Leaders: 🧑🏫 AI handling the data frees leaders up for more meaningful work—like team coaching and culture-building. Leaders can focus on areas that foster team success and deepen client trust. 🔹 Find the Balance: Like all things there's a need for balance. Leverage AI for the data, augment with human intelligence and keep the human touch for relationships. This blend lets leaders drive results and build connections, staying empowered in a world driven by tech. AI can be quite the asset —but only if we keep the balance right. ⚖️

**Big announcement! Huge!!** 📣📢📣🗣️ It’s been a long time in the making but FAB Solutions is proud to be collaborating with MOJO-CX© by The Modular Analytics Company to bring to life FAB ANALYTICS - Powered by MOJO-CX The team at Mojo align very neatly with the FAB Group, Mission and vision: “𝙏𝙤 𝙘𝙝𝙖𝙣𝙜𝙚 𝙩𝙝𝙚 𝙬𝙖𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙥𝙚𝙧𝙘𝙚𝙞𝙫𝙚 𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙘𝙚𝙣𝙩𝙧𝙚𝙨 𝙗𝙮 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙖𝙬𝙚𝙨𝙤𝙢𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙖𝙣𝙙 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨!” The tools that Mojo have not only help develop agent capabilities but they help contact centres truly listen to customer conversations and take meaningful action with data and insights. I’m delighted to be an extended part of the Mojo Family to help them grow and to help FAB Solutions clients develop more meaningful data and insight to drive growth and business improvement! Getting access to data and insight on customer demand, customer vulnerability and complaints can be challenging, often team leaders will be sat listening to calls or analysing disposition codes which are often inaccurate. We see Team leaders spending valuable time searching for calls to coach or quality assess, time that could be spent actually coaching agents to drive improvements in call handling, call control, and building interpersonal skills. Using Mojo-CX platform tools we can help you eliminate this! We have a designed some One off insight packages to help you develop and analyse your customer and agent conversations and create quick win actions using data led decision making. Understand your demand and take action. We can also share with you next best action tools, coaching tools, Auto QA and Auto-Summarisation of call notes, that will benefit your teams, drive efficiency and help save your team leaders valuable time when coaching. To support this venture we’ve got a new Sales develop rep joining more to hear about that soon!! And we are also in the process of hiring a new digital marketing exec which will support this and the broader FAB proposition!! We are so excited to be building this into the proposition and it will hugely help FAb consultancy clients and any training and development needs too, so drop us a message to find out more!

Is manual call scoring with Gong slowing you down? For years, sales managers have been stuck in a repetitive cycle—manually filling out scorecards after reviewing individual calls. Tools like Gong still operate like this, requiring managers to painstakingly assess each call and input scores manually. There are two main problems with this: - Manual filling: The need to manually capture insights from every call, deal, and interaction is time-consuming and prone to errors. - Shooting in the dark: Feedback to reps has often been vague, open-ended, and lacking specificity, leaving managers to hope their generic strategies would somehow stick. The game has changed. AI now automates the entire process, capturing key insights from every call, deal, and interaction without requiring human intervention. And with the rise of Large Language Models (LLMs), sales managers no longer have to rely on gut instinct or generalized feedback. These AI systems allow you to dig deeper into the data and uncover statistically significant insights that truly move the needle. You can see this change across: - Precision Coaching: LLMs can identify the one action that will have the biggest impact on each deal. Rather than generic insights, AI pinpoints specific steps that reps can take to drive progress. - Deeper Analysis: AI unlocks the potential of every deal by analyzing interactions at their core. It digs into the reasoning behind buyer decisions and offers actionable insights that help reps understand not just what to do but why they need to do it. - Scalable Feedback: No longer confined to individual call reviews, AI-powered feedback is scalable across the entire sales organization. This ensures that every rep, regardless of experience level, can benefit from data-driven coaching that hones in on the most effective strategies. This isn’t just the future of sales management—it’s the new standard.  By leveraging AI and LLMs, sales managers can focus on high-impact coaching that drives results, eliminates manual tasks, and takes the guesswork out of decision-making. Oliv's AI agents help you do just that, if you're interested in learning more, DM me and I'd love to share more.

𝗔𝗜 𝗜𝘀𝗻’𝘁 𝗝𝘂𝘀𝘁 𝗮 𝗧𝗼𝗼𝗹 𝗳𝗼𝗿 𝗦𝗮𝗹𝗲𝘀 – 𝗜𝘁’𝘀 𝗬𝗼𝘂𝗿 𝗡𝗲𝘄 𝗧𝗲𝗮𝗺𝗺𝗮𝘁𝗲 Think AI is just another tool in the sales stack? Think again. AI isn’t here to replace your team - it’s here to transform how they work. Imagine having a teammate that never sleeps, always has the latest insights, and helps you level up at every stage of the sales process. Let's even call this your sales coach. Need to personalize outreach at scale? AI’s got you. Struggling to craft a proposal that hits all the right notes? AI can analyze past wins and client data to tailor it perfectly. And your new teammate can review the proposal for any missing elements or additions to make it stand out. Looking to rock your next pitch? Work with your coach to deliver real-time feedback and role-play scenarios that sharpen your delivery and messaging. Dig deep and explore. And when it’s time to close the deal, your coach ensures your follow-ups and negotiations are strategic and impactful. Another place to leverage strategic collaboration to up your skill set and dominate. This is the game-changing mindset shift that sales leaders need to make for 2025. AI isn’t just a tool—it’s your strategic partner, your sales coach, the silent MVP that turns your team into a revenue powerhouse. The leaders who embrace AI as a collaborative teammate rather than an efficiency assistant will be the ones who blow out the year ahead. Curious to learn how to do this? Let’s start the conversation: https://lnkd.in/e6sYupWY

𝗔𝗜 𝗜𝘀𝗻’𝘁 𝗝𝘂𝘀𝘁 𝗮 𝗧𝗼𝗼𝗹 𝗳𝗼𝗿 𝗦𝗮𝗹𝗲𝘀 – 𝗜𝘁’𝘀 𝗬𝗼𝘂𝗿 𝗡𝗲𝘄 𝗧𝗲𝗮𝗺𝗺𝗮𝘁𝗲 Think AI is just another tool in the sales stack? Think again. AI isn’t here to replace your team - it’s here to transform how they work. Imagine having a teammate that never sleeps, always has the latest insights, and helps you level up at every stage of the sales process. Let's even call this your sales coach. Need to personalize outreach at scale? AI’s got you. Struggling to craft a proposal that hits all the right notes? AI can analyze past wins and client data to tailor it perfectly. And your new teammate can review the proposal for any missing elements or additions to make it stand out. Looking to rock your next pitch? Work with your coach to deliver real-time feedback and role-play scenarios that sharpen your delivery and messaging. Dig deep and explore. And when it’s time to close the deal, your coach ensures your follow-ups and negotiations are strategic and impactful. Another place to leverage strategic collaboration to up your skill set and dominate. This is the game-changing mindset shift that sales leaders need to make for 2025. AI isn’t just a tool—it’s your strategic partner, your sales coach, the silent MVP that turns your team into a revenue powerhouse. The leaders who embrace AI as a collaborative teammate rather than an efficiency assistant will be the ones who blow out the year ahead. Curious to learn how to do this? Let’s start the conversation: https://lnkd.in/eMZkax7b

**Big announcement! Huge!!** 📣📢📣🗣️ It’s been a long time in the making but FAB Solutions is proud to be collaborating with MOJO-CX© by The Modular Analytics Company to bring to life FAB ANALYTICS - Powered by MOJO-CX The team at Mojo align very neatly with the FAB Group, Mission and vision: “𝙏𝙤 𝙘𝙝𝙖𝙣𝙜𝙚 𝙩𝙝𝙚 𝙬𝙖𝙮 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙥𝙚𝙧𝙘𝙚𝙞𝙫𝙚 𝙘𝙤𝙣𝙩𝙖𝙘𝙩 𝙘𝙚𝙣𝙩𝙧𝙚𝙨 𝙗𝙮 𝙙𝙚𝙡𝙞𝙫𝙚𝙧𝙞𝙣𝙜 𝙖𝙬𝙚𝙨𝙤𝙢𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙖𝙣𝙙 𝙀𝙢𝙥𝙡𝙤𝙮𝙚𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙨!” The tools that Mojo have not only help develop agent capabilities but they help contact centres truly listen to customer conversations and take meaningful action with data and insights. I’m delighted to be an extended part of the Mojo Family to help them grow and to help FAB Solutions clients develop more meaningful data and insight to drive growth and business improvement! Getting access to data and insight on customer demand, customer vulnerability and complaints can be challenging, often team leaders will be sat listening to calls or analysing disposition codes which are often inaccurate. We see Team leaders spending valuable time searching for calls to coach or quality assess, time that could be spent actually coaching agents to drive improvements in call handling, call control, and building interpersonal skills. Using Mojo-CX platform tools we can help you eliminate this! We have a designed some One off insight packages to help you develop and analyse your customer and agent conversations and create quick win actions using data led decision making. Understand your demand and take action. We can also share with you next best action tools, coaching tools, Auto QA and Auto-Summarisation of call notes, that will benefit your teams, drive efficiency and help save your team leaders valuable time when coaching. To support this venture we’ve got a new Sales develop rep joining more to hear about that soon!! And we are also in the process of hiring a new digital marketing exec which will support this and the broader FAB proposition!! We are so excited to be building this into the proposition and it will hugely help FAb consultancy clients and any training and development needs too, so drop us a message to find out more!

How to use AI for sales coaching