Scott O'Brien’s Post

Three Things I Learned In SaaS, Sports, Tech, & Live Events The Four Tenets of Ticketing - and how Paris 2024 struggled Ticketing is an emotionally charged hot-button topic. We love live events. We're wired to. Ticketing is how we get to see them. As such, ticketing is a highly competitive industry that draws the attention of consumers, fans, and even politicians. This week, I explore the Four Tenets of Ticketing, how they impact the fan experience, and why Paris was a bad experience. The Four Tenets: 1. It is Simple 2. It is Convenient 3. It is Clear 4. It Works Check out my substack for a (maybe too deep) dive into the four tenets and the Paris experience https://lnkd.in/gnt9-Gem

A year from now you may wish you had started today 🚀 Investing in Health Savings Account (HSA) is all about securing your future wellness and financial stability for both you and your family. Don't let the Fear of Missing Out (FOMO) hold you back! Act now to maximize the potential of your HSA investments and unlock the numerous benefits it offers. #hsa #investing #healthcare #health #family #wellness 💪💰✨ Live Nation (NYSE:LYV) Posts Q2 Sales In Line With Estimates 📈 Live Nation, the global leader in live entertainment and ticketing services, has reported its second-quarter sales that meet market expectations. Despite the challenging environment caused by the ongoing pandemic, the company has shown resilience and adaptability in maintaining a steady revenue stream. With concerts and events gradually returning to normalcy, Live Nation's Q2 sales showcase the company's strong position in the industry. This performance instills confidence in investors who are looking to capitalize on the recovery of the entertainment sector. As the world heals and people eagerly return to live events, Live Nation is well-positioned to benefit from the pent-up demand for concerts, festivals, and other forms of entertainment. By investing in Live Nation through your HSA, you can align your financial goals with your love for live music, while also harnessing the potential upside as the industry bounces back. Stay proactive and make the most of your HSA investments. Act now to seize opportunities and secure a prosperous future full of memorable experiences! 💃🎉🎸

It's been a real joy putting together our Ticketing State of Play report alongside Bolster Group over the last few years. Witnessing its influence on the industry, especially as event organisers revamp their strategies based on our insights, has been very rewarding. A big shoutout to RISING Melbourne (who were key contributors to our AU report this year) for launching an exceptional 2024 program this week, enhancing fan experiences with flexible options that encourage early sales. Off the back of this success in Australia, we've now launched our Ticketing State of Play: UK & IRE edition! There's heaps in this, and I'd encourage my connections in aus/nz to take a look. We can learn a lot from how our friends on the other side of the world do things. Among the wealth of expertise featured, these quotes from Phil Hayes & John Rostron particularly resonated with what we're seeing in the market here in Australia: 'People ask for refunds in a way they never used to before. It almost felt like the social contract between customers and event organisers had broken down a little bit. Every day there's someone who's just changed their mind and who wants a refund, which is something they've learned from the pandemic.' Phil Hayes &&& 'One in six festivals never came back from COVID, so the impact is still felt. In 2023, there were steps forward but also steps back. There was economic pressure and consolidation, but there is also cautious optimism. The sector is resilient and shows signs of growth.' John Rostron I'm excited to see this edition making waves, with fantastic feedback already flowing in from UK organisers - if you take a look, feel free to hit my DMs to share what you thought!

Here’s the third piece in a series we’ve been working on! We started this because we’ve come across so many misconceptions about dynamic pricing, and we really wanted to help the cultural sector get a better handle on what it actually is. It’s not about making things more complicated—it’s about making ticket sales smarter and more sustainable. 🧠 💡 Hopefully, this helps clear things up and gives some useful insights! Let me know your thoughts! 🤔 https://lnkd.in/dQpkZuyM #DynamicPricing #CulturalSector #TicketingSolutions #TheatreTech #AudienceEngagement #SustainablePricing #ArtsManagement #EventTech DynamO Pricing

SameTix is the best Chrome Extension for event ticket shopping! In today’s fast-paced world, finding the best deals on tickets for concerts, sports events, and theater shows can be both time-consuming and challenging. This is where SameTix comes into play, revolutionizing the way we approach ticket purchasing with a seamless, cost-effective solution. SameTix empowers users by automatically finding the best ticket prices across major marketplaces. Here’s how it works: Easy Installation: Simply add SameTix from the Google Chrome Store to start. Effortless Shopping: Visit any major ticket marketplace and select your desired event. Automatic Savings: SameTix instantly compares ticket prices, ensuring you get the best deal available. Our mission with SameTix is to make live events more accessible and affordable for everyone. Whether you’re planning a night out with friends, a family outing, or entertaining clients, SameTix ensures that you spend less time searching for deals and more time enjoying the experiences that matter most. We value your feedback and invite you to share your experiences and suggestions. Your input is crucial as we continuously refine SameTix to better serve your needs. Ready to enhance your ticket-buying experience? Install SameTix today and join the growing community of savvy event-goers. #SameTix #GoogleChromeExtension #TicketDeals #EventTech #InnovationInEntertainment #ProfessionalNetworking #TechSolutions Together, let’s redefine how we discover and purchase tickets for the events we love.

The latest enhancement to our BookingsPlus software allows venues to easily apply discounts for bookings, specific spaces or entire venues. Venues can now use this feature to run special offer campaigns for certain hireable areas and incentivise bookings on quieter days or times or in underused spaces.    Once activated, discounts will be displayed prominently across your venue's website, letting users know what’s on offer, easily view and take advantage of these savings.    To learn more about the features and functionalities BookingsPlus has to offer, visit www.bookingsplus.co.uk   #ukschools #schoolmanagementsoftware #kajima

DOES ANYONE WANT A TICKET FOR A BORING EVENT? TicketCo delivers a rock solid platform based on a range of the best global technologies out there. We have 24/7 support, world class Service Level Agreements (SLA) with our customers and professional processes and services across the whole value chain. Our far biggest investment is our product, backed up with the professional services needed for a rock solid ticketing platform. 🎟️ Millions of tickets through our platform every year, and there is nothing funny about that. But here is what is funny… 🤩 Every ticket sold through our platform is for something fun. Who buys tickets for a boring experience? No one! That is why ticketing and the heroes in this industry needs to be more in the spotlight. Remember - They are the ones who open up the first part of the customer experience to all the fun stuff you are doing. They are a key part of the machinery that makes it all happen. People like Manal S., Georgia Bekyra, Thomas Rypens and so many others that we have had the pleasure of meeting through our podcast. So here is a shout out to all the wonderful people in ticketing who are working non stop so that you - yes you, can have wonderful experiences, share emotions with your best friends and have memories and stories to tell forever. Sports clubs have mascots and now, so does our ticketing podcast Dont forget your tickets who are boosting the category of ticketing people 🐶 Meet Booster, on this picture - Created for one purpose - To boost positive energy, boost ticket sales, boost fun and to show you that ticketing is more than just a ticket. It is something that represents the above and so much more. 🪨 We will continue to deliver a rock solid ticketing platform with all the serious features a ticketing team needs available 24/7, minute after minute one ticket at a time. But we will not forget that it is important to have fun. Neither should you and most important of all - Do not forget your tickets. 🎙️ Stay tuned for more fun from Dont Forget Your Tickets, a podcast powered by TicketCo. We are now taking it to the next level. 😍 #ticketing #serious #enterprise #fun

𝐁𝐨𝐨𝐤𝐌𝐲𝐒𝐡𝐨𝐰 𝐅𝐚𝐜𝐞𝐬 𝐭𝐡𝐞 𝐌𝐮𝐬𝐢𝐜: 𝐅𝐫𝐨𝐦 ‘𝐘𝐞𝐥𝐥𝐨𝐰’ 𝐭𝐨 ‘𝐑𝐞𝐝 𝐅𝐥𝐚𝐠𝐬’ 🎟️ 𝐀𝐦𝐢𝐭 𝐕𝐲𝐚𝐬, Founder Partner of Vertices Partners, has taken center stage by filing a civil suit against 𝐁𝐨𝐨𝐤𝐌𝐲𝐒𝐡𝐨𝐰 & 𝐋𝐢𝐯𝐞 𝐍𝐚𝐭𝐢𝐨𝐧 𝐄𝐧𝐭𝐞𝐫𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭. This case targets ticketing giant BookMyShow & its parent company, Live Nation Entertainment, accusing them of negligence in managing Coldplay concert tickets, including reselling at inflated prices & mishandling fan complaints. With consumer rights at stake, here’s a breakdown of the 5 key takeaways from this masterclass on digital-age ticket booking: ✅ 𝐁𝐫𝐞𝐚𝐜𝐡 𝐨𝐟 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐑𝐢𝐠𝐡𝐭𝐬 (𝐒𝐞𝐜𝐭𝐢𝐨𝐧 2(9) 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧 𝐀𝐜𝐭, 2019): Vyas argues that BookMyShow failed to uphold its contractual obligations to provide fans with fair access to concert tickets, allowing ticket resellers to exploit the system, causing financial loss to genuine buyers. ✅ 𝐔𝐧𝐟𝐚𝐢𝐫 𝐓𝐫𝐚𝐝𝐞 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 (𝐒𝐞𝐜𝐭𝐢𝐨𝐧 2(47) 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧 𝐀𝐜𝐭, 2019): The suit highlights that BookMyShow permitted unauthorized resellers to engage in profiteering, constituting an unfair trade practice by creating an artificial scarcity of tickets & pushing up prices. ✅ 𝐃𝐞𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐢𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 (𝐒𝐞𝐜𝐭𝐢𝐨𝐧 2(11) 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧 𝐀𝐜𝐭, 2019): BookMyShow allegedly did not provide adequate customer service to address grievances related to ticket availability & refund issues, violating the duty to deliver services efficiently. ✅ 𝐕𝐢𝐜𝐚𝐫𝐢𝐨𝐮𝐬 𝐋𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐟 𝐋𝐢𝐯𝐞 𝐍𝐚𝐭𝐢𝐨𝐧 𝐄𝐧𝐭𝐞𝐫𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭 (𝐒𝐞𝐜𝐭𝐢𝐨𝐧 166 𝐨𝐟 𝐭𝐡𝐞 𝐈𝐧𝐝𝐢𝐚𝐧 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐀𝐜𝐭, 1872): As the parent company, Live Nation could be held vicariously liable for BookMyShow’s mismanagement & misconduct, as they are financially benefiting from the ticket sales while failing to ensure proper distribution. ✅ 𝐈𝐦𝐩𝐚𝐜𝐭 𝐨𝐧 𝐭𝐡𝐞 𝐂𝐨𝐧𝐜𝐞𝐫𝐭 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 (𝐃𝐨𝐜𝐭𝐫𝐢𝐧𝐞 𝐨𝐟 𝐏𝐫𝐨𝐩𝐨𝐫𝐭𝐢𝐨𝐧𝐚𝐥𝐢𝐭𝐲): This case could set a precedent for how online ticketing platforms handle large-scale events, balancing the rights of consumers with the commercial interests of platforms. It will force a re-evaluation of existing policies governing ticket sales & resales. But wait, there's more! In a twist, 𝐁𝐨𝐨𝐤𝐌𝐲𝐒𝐡𝐨𝐰 𝐡𝐚𝐬 𝐧𝐨𝐰 𝐟𝐢𝐥𝐞𝐝 𝐚 𝐩𝐨𝐥𝐢𝐜𝐞 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭 against unauthorized ticket reselling. How will this new development harmonize with the ongoing legal melody?

🎉 Excited to Share My Latest Project: Bookify! 🎟️ I'm thrilled to introduce Bookify, a platform that makes event ticketing easier, smarter, and faster. Whether it’s adrenaline-packed sports games, the latest movies, vibrant festivals, or thrilling concerts—Bookify helps you discover and book tickets with ease. 💻 Fully Responsive & Real-Time Bookify is designed to be fully responsive, ensuring a seamless experience across all devices. With real-time updates. ✨ Booking Tickets Made Easy With our user-friendly interface, browsing and booking tickets for a wide range of events is a breeze. In just a few clicks, secure your spot at the events you love! 🌍 Find Nearby Events Utilizing cutting-edge geolocation technology, Bookify identifies events within a 50 km radius based on your location. This feature guarantees you have access to convenient and nearby activities! 📱 Quick Ticket Access via QR Code To streamline the ticket verification process, Bookify allows you to scan your ticket ID through QR codes. Experience quick and efficient access to your events without the hassle of physical tickets. #Bookify #EventBooking #Ticketing #Innovation