Sally Stoewe’s Post

Where would you rate your CS Strategies? 1️⃣Too robotic 🤖 2️⃣Too reliant on human effort 🏋️♂️ Find how to strike the perfect balance in Gainsight’s latest book "Digital Customer Success." Order now and join the digital CS revolution! https://amzn.to/3witiDd #DigitalTransformation #CustomerSuccess

This is a great workshop I recommend checking out, hosted by Vitally.io's own Taylor Johnston. If you're just starting or are looking to iterate your Tech Touch/Digital CS strategy give this a watch. #digitalcs #digitalcustomersuccess #techtouch #vitally

🚀 Ready to scale up your Customer Success game without losing that human touch? 🤖💖 Our latest book, "Digital Customer Success: Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth”, is your playbook for doing just that! Don't miss out—order the 5th title from Gainsight on Amazon now! Even better, get your hands on a signed copy from Nick Mehta and Kellie Capote at #Pulse2024. Order your copy with the link here >>> https://amzn.to/3witiDd #DigitalCS #CustomerSuccess

Scaled CS doesn’t mean putting the customer relationship on autopilot. It means creating digital experiences that allow you to serve every customer as efficiently as possible. (Yes, even your largest accounts.) If your team has been getting bogged down in client requests and 1:1 interactions, we highly recommend you watch “Building the Foundation of Scaled CS,” hosted by Vitally's VP of Customer Success Taylor Johnston. In this workshop, Taylor breaks down: 👉 The two misconceptions that hold teams back from scaling CS 👉 Why your scaled strategy should start with customer education 👉 How to create diverse engagement opportunities for your customers 👉 Tips on getting internal buy-in from your execs, Sales, Marketing, and Product teams Give us 17 minutes and we’ll make #ScaledCS seem a little less scary, guaranteed: https://lnkd.in/gJ5TBezc #CustomerSuccess #TechTouch #DigitalCS

Do you personalize to be customer-centric? Or automate to facilitate Digital Customer Success at scale? The answer: Why not both? (insert por que no los dos gif here) In an era where every CS team has their costs under scrutiny, Customer Success teams face the challenge of "doing more with less." (I know everyone is sick of that phrase, but it's still the functional mandate to so many teams!) Digital-led programs and automated data analysis make operations more cost-effective and also allow CSMs to focus on areas where they can make a greater impact. If you want to hear how you can achieve personalization at scale in your Digital Customer Success program, join Marie Lunney (Director of Digital CS at Bynder), Adam Avramescu (VP of Customer Education at Personio), and me for our upcoming webinar: "Scaling CS, Personalization, and Automation". Here's what you need to know: 📆 Date: April 24, 2024 🕰 Time: 12:00 - 12:45 EST 📌 Location: Live on Google Meet (We will record for later viewing) 📣 Host: Maarten Doornenbal of Churned This webinar will be fueled by our real world experience as we share how you can implement a digital CS program that is truly personalized to your customers' needs. You don't want to miss this one! Register now via the event page in the comments below 👇👇👇 #CustomerSuccess #DigitalCS #ScaledCS #Personalization

Currently tuning in on Scale + CS Summit. Have FOMO? Well don't worry! Just minutes into the session on "Transitioning clients from high-touch to a Pooled Model" -- We're diving into scaling CS! Emilia D'Anzica, MBA, PMP is discussing how CS teams are switching to a pooled model and how CS teams can scale while reducing CS team burnout. "60% of businesses that adopted pooled models reported improved client satisfaction due to faster response time." Interested in learning more about this new approach to scaling and various forms of customer communication? Register here to attend live or receive the recordings post-event:

It's finally here! Gainsight has launched their Digital Customer Success certification. It's a must-have for any practitioner and has some fantastic content on how you can develop your organization's digital customer success strategy. Link to take the course is in the comments

CX is having a moment in government. But many leaders don’t know where to start or what “good” looks like. 🏛️Where are taxpayer investments in government services paying dividends?  🏛️Which federal agencies and state governments are beating or even meeting those expectations?  🏛️What do customers actually want from government in 2024? Qualtrics partnered with Code for America to answer these questions, benchmarking the state of customer experience across a range of state services, including motor vehicles, state taxes, Medicaid, and SNAP. Download the full report: https://lnkd.in/eX7ndCC2

CX is having a moment in government. But many leaders don’t know where to start or what “good” looks like. 🏛️Where are taxpayer investments in government services paying dividends?  🏛️Which federal agencies and state governments are beating or even meeting those expectations?  🏛️What do customers actually want from government in 2024? Qualtrics partnered with Code for America to answer these questions, benchmarking the state of customer experience across a range of state services, including motor vehicles, state taxes, Medicaid, and SNAP. Download the full report: https://lnkd.in/gP9t352Y