Ramamurthy Valavandan’s Post

Going out to eat is a pleasure! A modern luxury available to us more than any past generation. We go out more nowadays than ever before, and the traditional weekend surge is becoming less predictable with more people choosing to eat out through the week too. With so many amazing food venues to choose from, all of which offer exciting menu choices, great environments, and atmospheres to suit any occasion from going out with family or friends, to business meetings, or date night we expect a great experience…we don’t anticipate there to be friction do we? What could go wrong? There are multiple challenges restaurants face when they fail to accurately predict customer demand: 🚫 Long wait times 🚫 Menu items not available due to stock issues 🚫 Food not served to your group at the same time 🚫 Stressed staff not able to make you feel welcome and relaxed. Demand forecasting may seem mundane but when 85% of guests say that a key annoyance is items being out of stock* its impact echoes throughout the entire dining experience. ❌ Guests not willing to return to the restaurant again, or less often 😵 Friends and family being told so they feel less inclined to visit 😤 Heightened complaints made at the time to staff that are already harassed 👩💻 Negative reviews online. Ultimately this can result in financial losses to operators. There is a solution: demand forecasting 💡 Start leveraging data analytics, historical trends, and predictive modeling to enable your business to anticipate fluctuations in customer demands with remarkable accuracy. It takes a lot less effort than you think. Demand forecasting from Apicbase: https://bit.ly/3UXJaV8 Or feel free to DM me and we can have a no obligation chat. Credit: Go To Technology Report #eatingout #hospitality #forecasting #demand

📊 𝑫𝒂𝒕𝒂 𝑰𝒏𝒔𝒊𝒈𝒉𝒕𝒔 𝒇𝒐𝒓 𝑵𝒐𝒗𝒆𝒎𝒃𝒆𝒓: 𝐵𝑜𝑜𝑠𝑡 𝑌𝑜𝑢𝑟 𝑅𝑒𝑠𝑡𝑎𝑢𝑟𝑎𝑛𝑡’𝑠 𝐻𝑜𝑙𝑖𝑑𝑎𝑦 𝑃𝑟𝑒𝑝 𝑤𝑖𝑡ℎ 𝐾𝑒𝑦 𝑀𝑒𝑡𝑟𝑖𝑐𝑠 📊 As we dive into the last two months of the year, having data on your side can transform the holiday season from hectic to successful. Here are a few stats showing where data makes a major impact for restaurants in Q4: 1️⃣ 𝐇𝐨𝐥𝐢𝐝𝐚𝐲 𝐑𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧𝐬 𝐒𝐮𝐫𝐠𝐞: A study shows restaurants can expect up to a 𝟒𝟎% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐫𝐞𝐬𝐞𝐫𝐯𝐚𝐭𝐢𝐨𝐧𝐬 during November and December, so predictive staffing and reservations data are key to avoid operational strain and maximize covers. 2️⃣ 𝐆𝐢𝐟𝐭 𝐂𝐚𝐫𝐝 𝐆𝐨𝐥𝐝𝐦𝐢𝐧𝐞: In 2023, 𝐨𝐯𝐞𝐫 𝟑𝟎% 𝐨𝐟 𝐝𝐢𝐧𝐞𝐫𝐬 𝐬𝐚𝐢𝐝 𝐭𝐡𝐞𝐲’𝐫𝐞 𝐥𝐢𝐤𝐞𝐥𝐲 𝐭𝐨 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐚 𝐠𝐢𝐟𝐭 𝐜𝐚𝐫𝐝 𝐟𝐨𝐫 𝐝𝐢𝐧𝐢𝐧𝐠 𝐨𝐮𝐭. Last-minute promos targeted by loyalty data can give restaurants a major year-end revenue boost. 3️⃣ 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Data shows that restaurants 𝐫𝐞𝐝𝐮𝐜𝐞 𝐟𝐨𝐨𝐝 𝐰𝐚𝐬𝐭𝐞 𝐛𝐲 𝐮𝐩 𝐭𝐨 𝟏𝟓% using predictive inventory tracking. With fluctuating demand over the holidays, precise forecasting helps keep shelves stocked with what’s needed—and reduces costly waste. 4️⃣ 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐎𝐟𝐟𝐞𝐫𝐬 𝐃𝐫𝐢𝐯𝐞 𝐋𝐨𝐲𝐚𝐥𝐭𝐲: Research suggests that 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐩𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧𝐬 𝐜𝐚𝐧 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐥𝐨𝐲𝐚𝐥𝐭𝐲 𝐛𝐲 𝟐𝟎%. Using your CDP to deliver tailored promotions for loyal customers (think seasonal favorites) keeps them coming back during the busiest time. Data-driven insights aren’t just nice-to-have—they’re essential for a holiday season that delivers both exceptional guest experiences and strong financials. Let’s leverage the numbers to make November (and beyond) our strongest yet! 💪📈 #RestaurantData #HolidayInsights #CustomerLoyalty #PredictiveAnalytics #RestaurantTech

DATA ANALYSIS. 🍽️ Insights from Restaurant Data Analysis Level-3📊 In the dynamic world of hospitality, understanding customer preferences and trends is paramount for success. I recently conducted an in-depth analysis of restaurant data, uncovering intriguing patterns that shed light on consumer behavior. Here are the key takeaways: 1. Restaurant Reviews Analysis: Positive Keywords: 'good' (3179 mentions), 'excellent' (301 mentions) Negative Keywords: 'poor' (186 mentions) Average review length indicates a potential relationship with ratings. 2. Votes Analysis: Restaurant with the highest votes: Toit (10934 votes) Restaurant with the lowest votes: Several, with 0 votes Correlation analysis reveals insights into the relationship between votes and ratings. 3. Price Range vs. Online Delivery and Table Booking: Higher-priced restaurants tend to offer table booking more than online delivery. There's a noticeable decrease in online delivery availability as price range increases. These findings provide valuable insights for restaurant owners and managers aiming to enhance customer satisfaction and optimize their business strategies. #DataAnalysis #HospitalityIndustry #RestaurantInsights #CustomerExperience Cognifyz Technologies

In the world of hospitality, data isn’t just numbers - it’s the secret sauce to a profitable and succesful business! Operating a restaurant business without data is therefore like sailing without oars. 🚣♂️ Our clients have spilled the beans on 3 major challenges they face in the hospitality industry, and we’re here to guide you through them by providing you with the right crucial data elements! 💪🏻 1. Labour Cost Trim Labour costs are a major expense! A mere 2% increase above planned budget can swallow up €15.000 to €20.000 per venue annually. With data in your apron pocket, you can monitor daily and weekly labour costs to adjust staffing for more efficiency. 🍔 Our advice on the key ingredients to the labour costs? Make sure you have full sight on this data: - Planned hours - Worked hours - Team mix - Productivity - Peak days/hours 2. Food Cost Reduction Consider this: even a modest 1% reduction in food costs for larger restaurant chains (25+ locations) can serve up an extra €250,000 in profit! To achieve this, you’ll need to delve into the details of what’s on the plate. 🍗 Looking for a good recipe to get a good view on your food cost? Add these essential components: - Actual sales - Cost of Goods sold (Cogs) - Foodcost % - Food Waste - Menu pricing Without this data, you are not able to reduce your food cost. The information allows you to track your foodcost and helps you detect the cause of a higher foodcost. Are you overserving or did you just order too much food? 3. Customer Satisfaction Unhappy customers are like burnt toast—nobody wants 'em! They wont return, leading to lower sales but your other costs still remain. That's why it's vital to tackle complaints head-on! 🍽️ Key data ingredients for measuring the customer satisfaction: - Online ratings (google, facebook, Zenchef, …) - NPS (Net Promoter Score) - Customer reviews - Mystery visitor scores - Internal quality audits Let's navigate these challenges together and set sail for a profitable hospitality business! #RestaurantBusiness #Datainsights #Hospitality

Is your food service program truly first-class, or just first-class in price? At G2 Hospitality Solutions, our Food Program Appraisal takes a deep dive into every facet of your current offerings, uncovering insights that could be driving inefficiencies or missed opportunities. We assess your program through the lens of the consumer journey to provide a fresh perspective on the entire operation. Here's what we evaluate: ✅ Operational Assessment – From cleanliness to staff presentation and equipment condition, we leave no stone unturned. ✅ Customer Satisfaction Analysis – Establishing a baseline for customer sentiment through focus groups, surveys, and stakeholder interviews. ✅ Financial Performance Review – Analyzing your operating statement against industry benchmarks and national averages. ✅ Service Level Matrix – Reviewing or establishing Service Level Agreements (SLAs) to ensure consistent, high-quality service. SLAs—such as defined café hours, maximum wait times, or discounts on healthy food options—can make a significant impact. Yet, they’re often missing from many programs. Let’s take a fresh look at your current food service program and see how it stacks up. g2solutions.org #FoodService #OperationalExcellence #CustomerSatisfaction #FinancialPerformance #ServiceLevelAgreements #HospitalitySolutions #G2Hospitality

Turning Numbers into Success: The Role of Data in Restaurant Management In the fast-paced world of restaurants, data is more than just a tool—it’s our secret ingredient for success. By decoding customer preferences and spotting sales trends, we’ve not only refined our menu but also driven revenue to new heights. Smart data use has also slashed costs and streamlined operations, keeping us ahead of the curve. In today’s competitive market, making data-driven decisions isn’t just smart—it’s essential.

Truth vs. Perception in Business: A Closer Look at Restaurant Operations📊 In any business, our perception of what’s true is often shaped by the data we choose to focus on. But when it comes to restaurants, this concept takes on a special significance. ‼️Understanding the Gap: 1️⃣ Data Selection: What you measure will influence what you perceive as the truth. Focusing only on customer satisfaction surveys might reveal one aspect of your operation, but it could miss underlying issues like staff efficiency or food waste. 2️⃣ Blind Spots: The areas we overlook, whether it's back-of-house operations or supply chain efficiency, may harbor crucial insights. Acknowledge that what you don’t see can sometimes be as important as what’s in front of you. Benefits: ➡️Improved Decision-Making: When you understand both the seen and unseen aspects of your restaurant, your decisions become more informed and impactful. ➡️Enhanced Efficiency: Identifying hidden inefficiencies allows you to streamline operations, reducing waste and improving profitability. ➡️Customer Satisfaction: A holistic approach ensures that you’re meeting customer expectations at every level, leading to higher satisfaction and loyalty. 💬By embracing the limitations of our perceptions and drilling down into the truth, we can uncover hidden opportunities and drive better outcomes for our businesses. In the restaurant industry, where every detail matters, this mindset can be the key to sustained success.🏆🥇 #restaurant #analytics #business #growth #truth #perception #efficiency #customer #satisfaction

Restaurants are drowning in data —> but the real challenge is how to make it work for them. Most restaurant owners are overwhelmed with data but lack clarity on how to use it. The truth is, data can be a goldmine or a nightmare—depending on how you manage it. But most restaurants aren’t lacking in data, they’re lacking in actionable insights. Without the right tools, it’s nearly impossible to know what’s actually driving profits and what’s holding you back. Do you know where your profits are coming from? Probably not like you should. Are you tracking the right metrics to make decisions that impact your bottom line? Probably not as well as you want to. Visit us at https://lnkd.in/gTFT4pnE And gain clarity you didn’t think was possible. #restaurants #restaurantdata #restaurantmanagement #hospitalityindustry

Beyond Burgers & Fries: Key Reports for QSR Success 🍔🍟 In the fast-paced world of Quick Service Restaurants, it's easy to get caught up in the day-to-day hustle. But don't forget: numbers tell a story too! Beyond the usual financial statements, here are some reports that every QSR owner/manager should keep a close eye on: * Sales by Hour/Daypart: When's your rush? When's it slow? This report helps you optimize staffing and menu offerings to match demand. * Spot trends: Are weekday lunches booming but weekend breakfasts are a bust? Adjust your strategy accordingly. * Food Cost & Waste Reports: Food cost is a MAJOR expense for QSRs. This report tracks your ingredient costs and helps identify areas for potential savings. || Waste not, want not! Monitor food waste to minimize losses and improve profitability. * Labor Cost Analysis: Staffing is crucial, but it's also costly. This report breaks down labor costs by position, shift, and even individual employees. * Identify areas for optimization: Are there peak times when you're overstaffed? Are labor costs eating into your profits? * Customer Satisfaction & Feedback: #Happy customers= #repeat business. Track feedback through surveys or online reviews. * Identify areas for improvement: Is service slow? Are portions too small? This data helps you address issues and keep customers coming back. * Menu Item Analysis: Which items are your stars? Which are duds? || This report tracks sales and profitability by menu items, guiding menu optimization and pricing decisions. Bonus Tip: Don't forget to track the drive-thru/delivery performance! These channels are increasingly important, and their efficiency impacts your bottom line. Remember: Numbers don't lie. Use these reports to gain valuable insights, make informed decisions, and ensure your QSR stays ahead of the competition! #QSR #restaurant #finance #dataanalytics #decisionmaking #hospitality

The 4 core data points that make any restaurant profitable. 👇🏼 1) Customer count 2) Customer behavior(avg spend) 3) Average wage 3) Staff hours worked If you leverage those 4 things correctly, you can solve nearly any problem you are faced with. It’s just about how you look at them. Ps. Notice I didn’t list COGS, Sales, labor % Etc.? ✌🏻 Also, because youre experiencing the same challenges as every other restaurant right now. Let me show you how we navigate todays problems differently. 👉🏻 https://lnkd.in/gsHY3SkZ #restaurant #data #restaurantmanager #hospitalityindustry #restaraunts #innovation #stragey #laborshortage