Rachel Fueyo’s Post

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Senior Manager at CFG

User Generated Content (UGC) - what's the latest? eTail West, an industry event for top retailers, discussed this very topic. - Brands & agencies across the board seem to have a fairly diverse approach. Some include solely focusing on UGC for a certain social platform, using it as a component as a part of a wider social strategy for a product launch, or leveraging affiliate programs in which creators can get free product in exchange for content. - 86% of brands believe UGC can improve performance better than paid or owned media (Bazaarvoice). - Overall social media users respond less and less positively to highly-produced and edited videos. As a result, brands have leaned more into UGC in response to this desire for authenticity. My POV: - UGC will continue to see popularity with brands as long as we keep shifting towards a more authentic social media space. However, you can't leverage UGC alone. Influencers, if used correctly, have earned the public's trust as a source of information that can be relied on. We buy things that our favorite influencers recommend sometimes more because of the influencer versus the product they're telling us about which is a level of selling power that UGC lacks. Both UGC and influencers can be used to bolster a brand's e-commerce strategy but neither can replace the other.

Brands are mulling the UGC versus influencers conundrum

Brands are mulling the UGC versus influencers conundrum

https://www.glossy.co

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