Qualli’s Post

Building in public 📣 Finding champions for your product will boost its value 👇 With Qualli, I'm trying to jump on a new kind of train 🚂—the one of AI-automated feedback processing. Drawing from the competition, my own experiences, user interviews, and online feedback, I developed and launched my first version 🚀 As I'm still pinpointing my perfect persona and fine-tuning the language, I managed to find my first real user 👏 It started with me interviewing a product manager for feedback on my landing page. One thing led to another, and he wanted to start using it. But then... the questions came: - Do you have Zendesk integration? => Uhmm... not yet. - Can I get alerted on spikes? => Uhmm... not yet. - What are these tags? - Sentiment is very important, how can we track this in detail? First thought: They don't see the value 😱 Second thought: Let's iterate to create value ASAP 💡 Zendesk integrated ✅ Alerts integrated ✅ Tags V2 ✅ Improved Sentiment Analysis Integrated ✅ Although we're still not there, we're going into our 5th conversation 🤯 All for a product they're not getting absolute value from, but they believe in the vision! Champions are personally connected to you, and thus your product. They're willing to try out your MVPs; they can see through the bugs and missing features. If you're in the early stages of your product: Find yourself your champions 🏆 If you reached the end of this post ➡️ 🧡 & If you'd like to support my journey 👇 🥉 Bronze supporter: Follow the Qualli page https://lnkd.in/eTRKrs3e 🥈 Silver supporter: Like, comment, share this post 🥇 Gold supporter: All of the above! #buildinpublic #entrepeneurs #buildinginpublic

Today we launched the first self-organizing feedback hub. Extracting insights from every piece of feedback used to take hours every week. It was painful. No kidding, who enjoys digging into messy support tickets, calls, surveys, emails, screenshots, and more? Now AI takes care of your product feedback so you can spend less time managing things and more time making things happen. I wrote a blog post on the launch and behind the scenes of Cycle's feedback autopilot 👉 https://lnkd.in/duwJiWY4 LMK what you think! 🤗

Ever felt limited by "yes/no" options on a satisfaction survey? 🤔  You’re not alone! Research shows that open-ended feedback provides deeper insights than closed-ended questions, leading to better results. 🚀 Maurice Gonzenbach's recent talk at the Customer Engagement Summit (Engage Customer), "The Art & Science of Open-Ended Feedback in the AI Era," covered: 👉 Why open-ended questions matter  👉 Is open-ended feedback still relevant with generative AI and online reviews?  👉 Best practices for survey design 💻 Opportunity to see the full presentation in the comments!

🚀 🕒 Collect internal or external product feedback in seconds! Say goodbye to spreadsheets and hello to a modern-facing portal! 📊 www.deepform.ai 🆓 Free Plan Available ⚡ Collect Customer Feedback 📊 Modern Dashboard 🤖 AI Conversations Watch Demo: 👉 www.deepform.ai

New product updates in our latest changelog: 📊 Multi-Dashboard After the general Voice-Of-Customer dashboard, you can now get multiple dashboards, think of one for each specific use case like revenue tracking, feature adoption, churn risks, and more. You can also pin, star, rename, and add descriptions to your dashboards. ✨ Automatic Customer Cleaning Your customer and company data are now automatically cleaned in Cycle, ensuring more accurate analysis. 📩 AI on Forms Our AI now captures both questions and answers, giving you better context for user feedback. ⚡️ Fast Transcript Access Receive your call transcript in just 20 seconds, so you can follow up right after your call. 🗒️ Intercom Internal Notes Automatically notify your support team when statuses change in Intercom conversations. 👉 Learn more and see other updates in our changelog: https://lnkd.in/e48rQ_PJ

Everybody loves a KPI, right?! 📈 You know what people love more? Explainable KPIs. * Enter 'Measure', by Infer * ... 💥 Take the guesswork out of your business critical metrics and let our AI monitor your KPIs and crucially, explain what is causing them to go up & down ❌ 🆙 . No more wasting hours & hours of your analytics teams time! Check out a quick video demo with a friendly Scottish man 🏴󠁧󠁢󠁳󠁣󠁴󠁿 👇

"What should my secondary/supporting experiment metrics be?" ☝️ Super common question I get asked and here's my answer... To roll out the change you're testing, you want to know: 1. That you've created customer value 2. That you've done so in a viable way 3. How you achieved these (1 in particular) 4. That outcomes are aligned with overall company strategy Secondary (or supporting) metrics are all about number (3): knowing HOW you created customer value (because random wins aren't a sustainable growth strategy!). Example: - You believe replacing customer reviews with AI summaries in a tab on a website's product page will be more informative for customers. - You test the change and your primary metric (say "purchasing users") goes green! Woohoo! - However, you were smart and included "review tab views" as a secondary metric because you expect to see this go up too if your thinking was right. - Oh no, "review tab views" has actually gone down! How could it be? - Just one alternate hypothesis: customers disliked the AI summaries, stopped wasting time reading reviews, and had a faster path to purchase. The point is, sometimes we get great results for the wrong reasons. Next time you run an experiment... Use secondary metrics to really understand what's going on and what your customers value (or don't)! 🙌

Revolutionize customer insights! With Einstein Segments, harness the power of generative AI to dissect your data into actionable segments. Describe your segment, and unlock suggestions based on your unique data. Dive into customer analytics effortlessly: https://sforce.co/3UFUyng

The future of surveys is here (...and it's powered by AI) Imagine a survey that's not just a list of boring questions, but an interactive conversation. That's exactly what I'm building right now - the world's first AI-powered micro survey. Instead of bombarding customers with a 50-question marathon, we send targeted one-question surveys throughout their journey. The magic happens when AI jumps in to close the loop in real-time: ✅ Diving deep to understand context ✅ Resolving issues on the spot ✅ Engaging customers in genuine dialog It takes just 5 seconds to click a button and share feedback. Which means sky-high response rates and rich, actionable insights. This is a game-changer for businesses who want to stay ahead of customer needs. No more waiting weeks for results or guessing what customers really think. AI-powered micro surveys give you the power to collect feedback and act on it instantly. I'm developing this cutting-edge tool based directly on input from my own customers. After all, the best way to build something customers love is to listen to what they actually want! If you're excited to see how AI will revolutionize customer feedback, stay tuned. The age of the intelligent survey is coming!