Payal Agrawal Divakaran’s Post

I had the honor of moderating a panel of three hospital Presidents/CEOs at Laudio's inaugural Leadership Innovation Exchange (LINE) conference. We discussed “Future-Proofing Health Systems” and what is required for the next generation of hospital leadership to effectively manage the healthcare workforce. We didn’t have a crystal ball, but we had the next best thing -- insights from these three impressive leaders. Quick takes: 💡 Mark Slyter, DSc, FACHE of Dignity Health: High reliability organizations are the way of the future. When implemented correctly, retention is the output and not the goal. 💡 Bill Santulli, FACHE formerly of Advocate Health: When looking for his successors, he looked for leaders who are effective at change management…it’s ultimately all about culture. 💡 Joseph Mitchell of Franciscan Children’s: It took a strong arsenal of leaders who were resilient to complete the integration with Boston Children’s and ultimately to bring attrition down from 35% to 18%. Heard throughout the day were these fascinating tidbits from C-level leaders on what is improving their workforce culture and satisfaction: 🐕 Geisinger: ‘Paws to Reflect’ program that brought in dogs for healthcare workforce, not for patients 🤖 El Camino: Robots for patient wayfinding – an idea that stemmed from their nurses when they saw the robots delivering specimen 💻 Stanford: Being discerning about not automating processes that are terrible, but only the ones that are deserving Hats off to the Russ Richmond, CJ Floros, Emma Smith, Ashley N. and the whole Laudio team on this fantastic LINE-up!

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