Norwest Venture Partners’ Post

Shitty client retention? As AI leaders, we know the allure of acquiring new clients. However, constantly chasing new customers without nurturing existing ones can deplete resources, muddle brand reputation, and lead to revenue instability. How do we flip the script? 1. Harness AI-driven insights: Utilize data analytics and machine learning to personalize the customer experience. Custom-tailored interactions boost satisfaction and foster loyalty. 2. Automate engagement: Streamline the engagement process. Automation ensures consistency and reduces human error, saving time and money. 3. Foster trust, ensure repeat business: Consistency and personalization not only enhance client trust but also secure long-term partnerships. Investing in AI-powered customer management lays the foundation for stable growth and resilient operations. Let’s transform our client relationships into our greatest success stories. 🏆

The sales landscape is evolving quickly, and we predict that 2025 will see a shift from efficiency back to growth. But growth not like the party days of 2021 - growth done thoughtfully and smartly, with AI at the center. We'll dive into this more with Toby Carrington, Chief Business Officer at Seismic, during our next AI Advantage webinar on 12/11 at 5p EST. We'll cover - Why sales leaders must pivot from efficiency-focused tactics to growth strategies - How AI is redefining pipeline building, customer engagement, and team performance - Practical steps for leveraging AI to do more than streamline workflows—like fuel real revenue growth Toby Carrington has a ton of opinions on this front (and about the sales tech landscape right now). Whenever we chat, I always come away with something actionable that we can do at Momentum.io. So I'm excited to make this a broader conversation between Toby Carrington, Santiago Suarez Ordoñez and our host Jonathan M K.. Join us! Register here: https://lnkd.in/dSfp5Fed

This week, Patrick Baldwin 🎙🐝, Nick Bartolo, and Chase Hazelwood explore the game-changing impact of AI on sales centers. They dive into how automating data collection and reporting can uncover a significant number of missed calls—those often ignored but crucial for sales performance. Chase shares how his team at Go-Forth Pest Control used AI to identify these missed opportunities and develop effective strategies to tackle them. This reframes individual responsibilities as integral parts of the collective effort, driving a sense of shared purpose and responsibility. How can businesses integrate AI to improve operations while maintaining a corporate culture of personal accountability? Chase delves into his team’s unwavering dedication to fostering positive customer service experiences. At Go-Forth, while they leverage AI to enhance their operations, they never lose sight of the human element. Their focus is on making sure customers feel genuinely heard and understood. To Chase, while efficiency and technical expertise are essential, the true differentiator is connecting with customers on a personal level. How can businesses strategically blend advanced technologies with a personal touch to deliver an unparalleled customer experience? Listen here: https://lnkd.in/g9pThZUT

Avoiding Common Upsell and Cross-sell Pitfalls While powerful, upselling and cross-selling can backfire if not done correctly. Avoid these common mistakes: • Pushing irrelevant products • Being too aggressive • Ignoring customer preferences • Overcomplicating the offer • Neglecting post-sale follow-up Want a personalized review of your current strategies? Take our Sales Automation w/ Ai Assessment here: https://lnkd.in/eH2MTKp5 Then Book a Strategy Session with our experts.

Happy Friyay! 😄 On a serious note, don’t leave it to #AI to figure it out. At Friyay, we work with you to identify the best places to augment your business with AI to help you grow. We've built a product we call Selleste which uses AI to spot cross sell opportunities based on your existing products and services and customer data. Imagine finally delivering on that promise you’ve always made to sell more to your existing customers? Now you really can! Read more here: https://bit.ly/3VIxlBk #friyayai #AItools #productivity #businessgrowth #aistrategy #aiadoption

Optimize Offerings with ClientZen AI ClientZen utilizes AI for swift customer pain point discovery, automating feedback tagging and sentiment analysis. It amalgamates insights from various teams, enabling a holistic understanding. With features such as release impact measurement and timeline evolution analysis, businesses derive actionable insights for ongoing enhancement. Integration with customer voice platforms ensures seamless workflow integration. #ClientZenAI #CustomerExperience #AIIntegration #FeedbackAnalysis #SentimentAnalysis #InsightAmalgamation #ReleaseImpactMeasurement #TimelineEvolutionAnalysis #ActionableInsights #CustomerVoiceIntegration #BusinessOptimization #AIInnovation #WorkflowIntegration

Customer churn is a persistent challenge that's top of mind for many businesses. It's a relentless drain on the bottom line. But what if we could change the game? By leveraging AI, we can predict customer churn before it happens and implement proactive retention strategies. This proactive approach allows to implement targeted retention strategies, building stronger customer relationships and ultimately driving business growth. By understanding our customers deeper, exceptional experiences can be delivered that keep them coming back. What is your take on it? Let's discuss how AI can be the game-changer for customer retention. #customerloyalty #customerretention #artificialintelligence #customerexperience #generativeai #churnrate

From hype to FOMO, the adoption curve on GenAI has been an accelerated roller coaster ride over the last year. Patrick Heffernan and top analysts from Technology Business Research, Inc. delve into the realities of AI/GenAI engagements in enterprise, led by the globe's top #GSIs, #ISVs, and #Hyperscalers. The TBR lens focuses on monetization, business model disruption, and IT vendor opportunity analysis in the current state of GenAI. Find out more here: https://lnkd.in/eyaNtfAp.

💡 Unlocking Customer Value with AI-Driven Pricing! 💡 In today’s fast-paced digital market, how do you ensure competitive pricing that truly resonates with customers? AI is the game-changer, enabling precise, real-time pricing strategies that meet customer needs. 🎤 Listen to Reena Evans, Senior Director Of Operations, Acko as she explores AI’s transformative role in achieving pricing precision and reaching consumers effectively in the digital era. A conversation you won’t want to miss!

👋 CDOs, Heads of Data Science, Heads of Analytics, looking to boost and reshape your AI solutions with GenAI capabilities? Discover our powerful GenAI operating model and its success factors from our proven track record. Hint: It fits right into your business! Learn more on our website 👇 #Ekimetrics #GenAIforBusiness #WeMakeItHappen