Nextiva’s Post

We can’t wait to have Blake Morgan share her expertise at our upcoming virtual summit, Inside the Mind of a Customer Experience Innovator! 🎉 Don't miss this chance to learn from top CX experts, including Ontrak’s Mandi Thomas and Altitude’s Joseph Steen. Plus, the first 200 registrants will receive a free copy of Blake Morgan’s book, The 8 Laws of Customer-Focused Leadership. 📖✨ Secure your spot today and elevate your customer experience strategy! Register here: ➡️ https://bityl.co/Rwqt 

How does a small business compete with Jeff Bezos? That’s the question Namir Yedid, Nextiva’s Senior Director of Strategy, answered for us on the Customer Journey Podcast. It’s simple: Remember that we’re human and make sure your customers feel that throughout every interaction. How to provide engaged interactions at scale: ⭐️Make customers feel remembered ⭐️Make them feel known ⭐️Focus on meaningful, human interactions over anything else Follow the podcast for more tips!

Enterprise Connect AI is right around the corner, and Nextiva is proud to be a sponsor! 📅 Sept. 30 – Oct. 2 | Santa Clara, CA Join us for two action-packed days of Customer Experience (CX) insights, networking, and some unmissable events! Here’s a sneak peek of what we’ve got in store for you: 🔹 Speaking Session: Hear an empowering session on workforce engagement management from Edwin Margulies at 5:40 pm on Sept. 30. 🔹 VIP Dinner: Join us on Oct. 1 for an exclusive dinner where we’ll unveil Edwin’s brand new book on Mastering CX 📚. Seats are limited, so DM us for details! 🔹 Booth #33: Stop by Booth #33 to say hi to the team! We can’t wait to connect with you! #EnterpriseConnect #CXInnovation #Nextiva #CustomerExperience

In today’s fast-paced, digitally-driven world, delivering a seamless customer experience is essential for staying competitive. Join Edwin Margulies, Chief Evangelist at Nextiva, in crmXchange’s upcoming roundtable discussion on September 18th at 10:00 am PT, where we’ll discuss: ✅ Why balancing automation with human interaction is key ✅ How many brands still struggle with AI adoption despite digital growth ✅ Quick-win strategies to use AI effectively alongside live support ✅ Actionable ways to enhance workforce efficiency, optimize self-service, and improve customer journeys Reserve your spot here: https://bit.ly/4d3rVYi Relevant Hashtags: #customerexperience #cx #ai

🏁 The Nextiva XDR Team is ON FIRE! 🔥 🏆 We hit the sales floor at full throttle in August, and to celebrate, we revved up our engines at Octane Raceway! From fierce competition on the track to unstoppable momentum in the office, this crew knows how to WIN – both on and off the floor! 💪 Shoutout to our racing legends: Allie Kaiser, Sean Callahan-Dinish, Jacob Holly, Kyal Erikson, Dylan Vance, Brian Reagan, Gregory Robles, Kenisha Kinnie, Danielle Wilson, Payton Caldarella, Jacob McLeod, Kareem Swailem-Gamez, Reece Gibb, Jodi Beatrix Corrales, Jessica Amendola, Joshua Oliver, Jacob Tuttle, and Christian Coughlin. 🏎️💨 Congrats to everyone for crossing the finish line with some killer results last month! Guess who won 3X!! #TeamNextiva #DreamTeam #WinnersCircle

Join us for CX insights! On Tuesday, September 24th at 9:00 am PT, we’re hosting an exclusive virtual summit: ✨ Inside the Mind of a Customer Experience Innovator ✨ Learn from CX innovators Blake Morgan, Mandi Thomas, and Joseph Steen as they share the strategies shaping customer experiences in 2024 and beyond. Sessions include: ✅ Ontrak’s CX Overhaul: Improving Agent Performance & Customer Satisfaction ✅ Altitude’s Blueprint: Scaling Your CX Strategy Across Multiple Locations ✅ Leadership Playbook: Integrating CX into the Heart of Your Business 🎁 BONUS: First 200 registrants receive a FREE copy of Blake Morgan’s book, The 8 Laws of Customer-Focused Leadership. 🔗 Reserve your spot now: https://bityl.co/Rwqt

🚀 AVANT Communications' Special Forces Summit is off to an incredible start! Nextiva participated in two packed speaking sessions yesterday, and we've had so many amazing conversations with trusted advisors at AVANT! If you're attending Special Forces Summit, be sure to stop by our vendor experience booth to see how you can power up your business with Nextiva!