Mukesh Ojha’s Post

This post is regarding an experience with Swiggy , me and and my wife have faced. After placing the order at 8:10 today (27.11.24) we had to wait for the delivery to happen till 10:25. We tried reaching the delivery person but he didn’t respond to the calls and finally when we reached Swiggy customer executive team, they simply mentioned the order will be cancelled as the delivery person is unreachable and we will refund the amount. Just want to ask Swiggy what kind of solution is that ? The refund is a very small thing when we waited for over 2 hours for dinner and then not delivering it. What kind of response is that from such an company. They have made a joke out of it. A sorry and a refund is what we waited for 2 hours ? Swiggy Sriharsha M. must look into such issues. This is a very serious concern. Not able to deliver food in more than 2 hours and simply cancelling the order with a sorry and refund, is not acceptable at any cost. This is very unprofessional and unethical. Also, we need our issue which happened, to be addressed. The order id: 191688062170530. #swiggy_unable_to_food_in_2_hours #consumers

Swiggy Order No: 187023476317964 I’ve always believed in the convenience of ordering online, but today was the last straw. I placed an order for a pizza worth ₹242, only to receive it cold. The response from the company? A measly ₹48 refund! Is this how customer satisfaction is handled these days? This isn’t just about the money—it’s about the time wasted and the disrespect towards customers. Why are we accepting this poor service? If companies can’t even deliver what we pay for, what's the point of ordering online? From now on, instead of relying on delivery, I’ll be heading directly to restaurants. At least there, I can ensure the quality of the food and the service. This is definitely my last order on Swiggy, and I’m sure I’m not the only one who feels this way. To all my connections, think twice before ordering online. Your time, energy, and money are worth more than this. #CustomerSatisfaction #PoorService #Swiggy #OnlineOrdering #LastOrder #TimeIsMoney

Swiggy Your delivery guys are not trained to tally order receipts before picking up orders from Pizza Hut. Every time I order they are delivering a partial order. Swiggy Pizza Hut Both are repeating the same mistakes every time and don't have proper SOP in place. After ruining the celebration, Swiggy Customer support team is asking to email for a refund late at night at 11 pm and suggesting us to order another coke meanwhile from Swiggy . Why should a customer order if he wants a refund? Secondly, whether Swiggy wants their customers to eat rice only in the party and get a refund for dal because combo couldn't be delivered successfully. I don't understand whether Refund policy is just a marketing strategy to run away with money or they are really inclined to provide customer satisfaction. The Customer Support Team is hanging up/disconnecting calls every time and behaving as non-sensible customer support team. They are trained to apologize only and run away.... 🏃💨 This is not expected...Swiggy Worst service continues...

Swiggy #unreliastic_deliverytime #fakepromise #nodelivery does this seem realistic to you? The delivery partner didn't move even an inch from past 15 min and your timer is also running in accordance with it. It's been 20 min that the delivery partner didn't move at all and after teaching out to Swiggy customer support, they are saying that they are not responsible for this delivery. if you can't take responsibility then you should mention that clearly before placing the order. You are not responsible for 1. food quality 2. delivery of food 3. item accuracy then what are you promising as a service

Hi #connections Today one instance has happened with me on Swiggy. On the occasion of my friend's birthday. I ordered a cake which was with choco chips but Swiggy changed the order from what was shown. I ordered choco chip cake which is costly and was delivered with vanilla cake which is available at cheap rates in the market. Look, nowadays the market is running and people are earning money by doing all this fraud. In other terms we are called #SCAM Really Swiggy Dineout / Swiggy, if you guys don't pay attention to your restaurant then one day your image will completely fall. The customer will be disappointed and will move from Swiggy to Zomato, but your market will fall. When I filed a complaint with Swiggy that I have been given this difference, the customer care service is not providing me the proper resolution and has also closed my ticket. Re: order issue (Items are different from what I ordered) for order #186152231514769 Swiggy Would you work like this in this fast-paced world? Totally unexpected from you guys.

Swiggy Subject: Urgent: Complaint Regarding Unfulfilled Order / Refund and Poor Service Dear Swiggy , Sriharsha M. I hope this email finds you well. I am writing to bring to your immediate attention an extremely disappointing experience I recently had with Swiggy, which has left me thoroughly frustrated with your service. I had placed an order on 1st Dec (Order ID: [192046888756206]), but unfortunately, the delivery was never fulfilled. Not only was the order cancelled by your end without any prior notice or explanation, but I was also denied the delivery in front of me by the delivery executive. To make matters worse, my refund has not been processed yet, despite multiple attempts to reach out to your customer support team. This kind of service is unacceptable, especially from a company as reputed as Swiggy. I am extremely dissatisfied with how my issue was handled, and the lack of accountability shown. I'm sick and relied on your service to held up with no food and money neither any apologies. I request immediate resolution of this matter, including a full refund for the undelivered order. I would also appreciate it if you could review the situation internally to ensure that such an experience does not happen to any other customer in the future

Swiggy 🚨 Frustrated with Delivery Service! 🚨 This is the third time I've faced issues with my package delivery! They keep charging for delivery but never actually deliver the items. 😡 . still there is no reply from them Every time I call customer service, it feels like they just don’t understand or care about my concerns. We’re expected to understand their problems, but what about ours? Honestly, this has been the worst service experience I've had. At this point, I’d rather stick with Zomato. They seem to know how to treat their customers better order details below Has anyone else experienced this? Let’s share our stories! 📦💔 #DeliveryProblems #CustomerServiceFail

Dear Mr. Sriharsha M. I think you and your team are not fulfilling your responsibilities. I am saying this because this is the third time I have been cheated by Swiggy . On 1st June, I placed an order. I was hungry, the weather was very hot, and I decided to order food from Swiggy. I placed order #176195591570477. I was hungry, so I was checking the status of my order continually. Then I got a notification that my food was ready and that Mr. Sanjeev Kumar Chaudhary would deliver it in 7 minutes. While I was still checking the status, then I got a message that my order had been delivered. Instantly, I called the rider, but he did not pick up my call. I called many times, but the result was the same. Then I went to the help section and contacted customer care. Your support team called the rider, but he did not pick up their call either. Your support team told me that since the rider was not picking up, I should email the escalation team, who would contact me. I was extremely hungry and asked your support team to share the rider's contact number, but they refused. Your team repeatedly told me to email them. After that, I emailed and tweeted, but after three days, I got a mail from your support team saying they could not give me a refund because they had contacted the rider, and he said he delivered my order. This means your team made a decision without even calling me. This is the worst service I have ever faced. This is not just about a refund; it is about how you are dealing with your customers. Your service is pathetic. Swiggy

Edit: Swiggy has reached out to us and we will get our extra paid money as refund. Thanks. Daylight Robbery by Swiggy that just went public!!! - We ordered food worth 6545 Rs. and we were charged nearly 15000 Rs. That's more than 2x the price! We thought the issue is with the pricing on the platform but it turned out there is a bug in their billing system. I have attached a video reproducing the bug. We added nearly 20 Naan and added 2 Gulab Jamuns worth Rs. 125 but the Gulab Jamun's price was also multiplied by 20 (it's not that we received 40 Gulab Jamuns, there were 2 only). The problem is the customer support is not replying and neither refunding our money. - We added two full size butter chicken but received only 1, and when we are trying the complain the Swiggy executives are not responding to this as well. - The overall order was nearly 90 minutes late as well. Really terrible experience with Swiggy Please retweet https://lnkd.in/gqc5dwqw Shuvam Kumar Lakshay Dutt Darshan R. Shashwat Nautiyal Shubham Raghav Thanks Lovish Gandhi for finding the bug

🌐 Consumer Experience Matters: Why Honoring Promises Builds Trust🌐 I recently had an experience with Swiggy that left me both disappointed and questioning their commitment to customer satisfaction. After a long day of travel, I was starving and opted for Swiggy’s Bolt delivery, which promised food within 10 minutes. I relied on this service’s advertised speed to get a quick meal. But instead, the order was delayed, stretching the wait to over 30 minutes. Frustrated and still hungry, I eventually had to cancel the order. When I requested a refund, Swiggy cited their standard cancellation policy, avoiding accountability for the unmet delivery promise. It’s disheartening to see a company so quick to divert responsibility rather than acknowledging a clear service failure. For any business, especially those in service sectors, honoring commitments isn’t just about meeting a timeline; it’s about building trust and loyalty. Policies should serve customers, not shield companies from responsibility. Hoping Swiggy and similar platforms recognize the importance of standing by their promises to enhance customer trust and satisfaction. Has anyone else faced similar challenges with service reliability? #CustomerExperience #ServiceQuality #FoodDelivery #ConsumerRights #TrustInBusiness