Monica Millares’ Post

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Empowering FinTech Product Managers | Deliver Customer & Commercial Impact | Sharing Insights on Customer Needs, AI, Product, Lessons from Founders & CEOs | Leading Product at BigPay | Host of Purpose Driven FinTech 🚀

It’s midnight, you’re abroad, trying to pay for your hotel, and all your cards are declined… Next to you, there’s a gentleman who lost his wallet. No cash, no cards, and he can’t pay the deposit with his smartwatch. Travel nightmare? Nope, real life. And a 'Moment of Truth' for customers, and the relationship with their bank...  Stressful, chaotic, and unforgettable These customer stories create insights, help us identify pain points, and inform our roadmaps So let me share with you this travel horror story, During Money2020 in Vegas - both James Beattie and I were stuck: 👉 My cards wouldn’t work. 👉 He lost his wallet and couldn’t pay the deposit. Minutes felt like hours. And anxiety started to raise... And somehow after a very stressful time I managed to pay... with a traditional bank card Phewww! While minutes before I was thinking I may have to wait out all night... I saw the same thought in James's face Somehow kindness took over me, and I asked this stranger... Yea I didn't know James then. "Hey, are you here for Money2020?  I'm also having issues..." He was like, "Yeaa I lost my wallet, And my colleagues arrive till tomorrow night. I just need to pay the deposit, Can You help? I can transfer you anywhere now, I have Wise" The hotel manager was like  "Wow this is the first time I see this happen, specially in Vegas. You are too kind." LOL He was a stranger, turned friend As a result of a bonding experience over travel trauma The irony of failed payments in a money conference 😅 While it is funny now, it was genuinely a very stressful moment How can we translate moments like these into innovation with actionable insights? For years I've dreamt about a travel solution for Solo Travelers, specially designed for women I'm happy to pay more to have peace of mind and know that I can get access to a "concierge" that can help me sort things out Travel is stressful and sh@@t does happen, There's an untapped opportunity here, FinTechers, please can somebody 1. Do discovery, 2. Size the problem, 3. Add it to your roadmap, 4. Make it a huge success so that other FinTechs copy your solution - you will be having a ton of impact!! Fortunately nor James nor I had to be homeless for the night, we figured it out But it was freaking stressful! Who else has had a travel nightmare? Who would pay extra to have help on the spot to help you figure things out? Let's hear your stories! -- 🔔 My podcast and newsletter solve how to build and grow FinTech startups sustainably with customers, people, and AI at the heart. Subscribe here: https://lnkd.in/gc76yCjZ

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Efi Pylarinou

Top Global Fintech & Tech Influencer • Trusted by Finserv & Tech Global • Content & Influencer Services • Advisory for Digital Transformation • Speaking • [email protected]

1w

I freaked out the other day, because after servicing my watch, the guy says I only accept cash. I was not going to leave my expensive watch with him. How to pay him since I only had my phone with me? Ideas?

Eefje Van Craen

Transforming Corporate Credit Risk with Data-Driven Solutions | Senior Director - Trade Credit Lead at Moody’s | Empowering Businesses to Simplify Credit Management | Passionate About Automation & Raising Twin Girls

4d

A modern Christmas story! Love it! 😃 James Beattie

Almudena Solera

Technology Passionate- Opportunity Creator- Powerful Connector

1w

Paris riots were on... taxi booked at 4.30am for my flight Paris > Berlin at 7.15am- arrived at airport at 5.30am, with 1 card only, no cash on me. Phone died and card not working... I can share more in one of your podcasts if you like...!! 😂 All I can say is that thank God there are good humans out there!

Theodora Lau

American Banker Top 20 Most Influential Women in Fintech | Book Author - Beyond Good (2021), Metaverse Economy (2023) | Founder - Unconventional Ventures | Podcast - One Vision | Advisor | Public Speaker | Top Voice |

1w

oh my. what a story!!

James Beattie

FinTech, Industry Practice Lead - Moody's Analytics

1w

Not a fun experience. I'm very glad you came to my rescue Monica Millares!

Nataliia Vysotskaya

Business Development Executive at CHI Software 🔗Every idea will become a reality with us 🦾 AI/ML, IoT, Software development

1w

What a story! 😅 Travel can be full of unexpected challenges

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