Dr. Michael N.’s Post

The BCG article "Deskless Workers Want to Enjoy Their Work, Too" 29th October 2024 <https://lnkd.in/gqfhafcc> highlights a significant oversight in future workplace discussions: frontline workers—who comprise nearly 80% of the global workforce, outnumbering desktop or remote workers by a ratio of 4:1. These deskless employees are frequently excluded from the prevalent focus on remote work flexibility, despite facing unique challenges that affect both productivity and retention. Excluding frontline workers from future-of-work strategies is not only an oversight but a critical risk to organisational resilience. These employees are essential to industries like healthcare, manufacturing, and retail, where they are pivotal to operational success. Without investment in their satisfaction and skill development, organisations are likely to experience declines in productivity, higher turnover, and reduced morale, all of which directly impact customer service and overall efficiency. - 80/20 approach - Addressing the needs of frontline workers is thus a strategic imperative. Companies that invest in engagement and development for these workers are positioned to thrive, benefiting from increased productivity and a more resilient workforce. The future-of-work dialogue must expand to include these critical roles, ensuring a balanced approach that supports the entire workforce. Ignoring the needs of frontline workers threatens both employee well-being and long-term workforce sustainability. To foster a robust future, leaders must recognise and prioritise the unique requirements of frontline workers, creating a future of work that is genuinely inclusive and sustainable. FYI Jen Goeldner.... an important topic for your ongoing modern and flexible workplace discussion

Deskless Workers Want to Enjoy Their Work, Too

Deskless Workers Want to Enjoy Their Work, Too

bcg.com

Junior Schoeman

Simplifying Talent Processes, Championing Mental Wellbeing, Navigating Talent Complexity Risks

1mo

Dr. Michael N.This is a critical subject that’s often overlooked. When we discuss mental well-being, burnout, and disengagement, we rarely focus on deskless employees—the ones without company email addresses or recognition—leaving them ignored in the broader picture of organisational well-being. It’s crucial we start with something simple. A challenge I present to executives and HR professionals is to DEFINE **TALENT**. This isn’t just an exercise; it exposes a dysfunctional view of human potential. Most don’t actually know what constitutes talent, yet they use the term freely. In essence, we’re ignoring the very foundation of organisational wellbeing. This lesson is evident in Germany, where Tesla’s gigafactory faces high absenteeism. Senior management attempted home visits, only to be turned away for invading privacy, lacking true insight into employee wellbeing. These overlooked employees are not part of privileged, digital-focused roles. While white-collar roles benefit from WFH arrangements, deskless workers remain outside this focus, missing the support they need. Solution is not upskilling but complexity alignment

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Eric Nguyen

Judge - AI Global Excellence Awards 2023 | Cybersecurity | AI Product Owner | Automation | Gartner Peer Ambassador | Service Automation Alliance Ambassador | Australian Computer Society Committee Member

1mo

Funny but true :D

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