Michael A. Traverso’s Post

💡 Successful Leaders Ensure Participation at All Levels when Implementing AI This month in Harvard Business Review, David De Cremer highlights the importance of inclusive leadership in driving successful AI adoption. The involvement of every employee, from the ground up, is critical to leveraging the full potential of AI. The disruption of AI can easily leave employees feeling uncertain, undervalued, and unmotivated. This drives resistance and fosters division, yet their ability to effectively leverage and work with the AI tools are critical to the success of any adoption initiative. Recommendations for Effective AI Adoption: ➡️  Foster Inclusivity: Involve employees at all levels in the planning and implementation stages of AI projects to build trust and acceptance. ➡️  Foster Social Connections: A major concern that people have about AI is the potential for isolation. Work to ensure that your team members have the opportunity to maintain human connections at work. ➡️  Promote Collaboration: Encourage interaction between tech and non-tech teams to share insights and develop a unified approach to AI integration. ➡️ Model Development of AI Skills Yourself: Employees will need to develop AI skills and an ability to work alongside AI. Support this development and partner to make them feel included. ➡️Remember to Credit the Humans: Recognize and credit the value driven by employees working successfully with AI. 🌟 Successful innovation depends on people as well as technology. #Leadership #DigitalTransformation #AIAdoption #AI

Should employees be involved in the AI implementation process? Absolutely! As AI continues to transform workplaces, it's essential to involve employees in the adoption process. This approach not only strengthens culture by easing fears and building trust but also leverages their insights for better integration of technology. Remember, the goal of AI in business should be to augment human capabilities, not replace them. I thought this HBR article by David De Cremer provided useful insight into 8 things leaders can do to achieve greater success with AI: 1.       Become comfortable with AI 2.       Know the basics of AI 3.       Recognize AI can alienate employees 4.       Create an inclusive approach to AI adoption 5.       Make time and space for human social connection 6.       Foster collaboration between tech and non-tech teams 7.       Be open to developing your leadership skills 8.       Reward workers for being human Let's prioritize inclusive AI practices to ensure technology serves everyone and not just a few. https://lnkd.in/gC5wEQqT #ArtificialIntelligence #Leadership #Culture #InclusiveInnovation #EmployeeEngagement

Leaders must address employee reluctance towards AI to foster effective collaboration and understand why AI creates a divide between workers and management in order to bridge the gap in perceptions. This Harvard Business Review article by David De Cremer delves into leaders' hesitancy to involve frontline employees in AI projects, emphasizes the significance of modeling inclusive behavior, and outlines steps organizations can take to cultivate AI practices that engage employees Read more here: https://lnkd.in/eHaiEH7h #leadership #CustomerService #CX #CustomerExperience #AI #teams #collaboration

Change is not always easy and the increasing integration of #AI among senior leaders isn’t always well received by entry-level employees who fear that the new technology is being adopted to put them out of a job. Yet 80% of companies are introducing AI to increase #automation and ensure digital delivery is an end-to-end process. But don’t count workers out just yet. Automation of customer-facing positions still requires people. AI is poised to change the world of work but, in many companies, it will mean a restructuring, rather than elimination, of roles. Companies that survive and thrive during times of technological transformation do so because everyone is involved in the large-scale changes, from the mailroom to the C-Suite. By involving all people, leaders will find creative solutions and a lot more buy-in from rank-and-file employees. #ai #leadership

You don't need to be an AI expert to lead your team. The digital age is demanding more from us, especially in leadership. With the rapid adoption of artificial intelligence in the workplace, leaders need to guide these transformations effectively. The challenge? We often fear not being technical enough. But as Microsoft's VP of HR said: "You don't need to be a technologist.  You need to have an adoption plan.” This HBR article details how you can successfully roll out AI in your team or company, even without deep technical knowledge. Here’s how you can do it: 🔹 Engage Everyone - Include all employees in the AI adoption process, ensuring every voice is heard and valued. 🔹 Invest in Learning - Provide ongoing AI training and support to help everyone keep up with the evolving tech landscape. 🔹 Enhance Collaboration - Foster human-AI collaboration to streamline workflows and enhance efficiency. 🔹 Build Community - Maintain social connections among staff to prevent isolation in increasingly digital work environments. 🔹 Diversify Teams - Create diverse teams combining tech and non-tech experts to spark innovation and creativity. 🔹 Open Communication - Cultivate a culture of transparency and inclusiveness, where concerns are addressed openly. These strategies demystify AI and strengthen your organization’s resilience and adaptability in a tech-driven world. What’s your biggest challenge in integrating AI into your business, and how did you overcome it? https://lnkd.in/eGYwkUbF

Lucy & Vivienne discuss AI’s role in shaping the future of work. 🎙️ As AI continues to transform the workplace, understanding how it can enhance human intelligence is crucial. Lucy Lewis and Dr Vivienne Ming explore the evolving relationship between AI and the workforce, emphasising the importance of developing strategies that prioritise human potential. Tune in to discover how AI can be a tool for progress, rather than replacement. Key Takeaways: 👉AI as a tool for enhancement: AI should be viewed as a tool to augment human intelligence and creativity rather than replace it, emphasising the importance of human value in technology strategies. 👉Understanding vs. Knowledge: While AI excels at recognising patterns and processing known information, it lacks true understanding and creativity, which are inherently human traits. 👉Productive friction: Embracing “productive friction” involves using AI to challenge our ideas and improve our skills, rather than simply automating tasks, thereby enhancing the quality of our work. 👉The risks of disaggregation: The disaggregation of jobs may lead to productivity gains, but it also risks diminishing professional identity and satisfaction. Finding a balance between automation and meaningful work is essential. 👉Empowerment through AI: The focus should shift from AI making our tasks easier to how it can enable us to achieve things we couldn't before, fostering growth and innovation in our roles. 👉Identifying peer role models: It is crucial to identify “unofficial” leaders who can inspire and influence others. This offers untapped potential in companies by bridging the gap between leadership and everyday employee experiences. Subscribe and listen here: https://okt.to/max3ui

AI Strategy: It’s Not Just About Tech – It’s About Culture. As we move further into the age of AI, the technology itself is not the only challenge. The real game-changer lies in how we integrate AI into our organizational culture. Recent data from Gallup shows that only 15% of employees strongly agree that their company has communicated a clear AI strategy. That’s a huge gap. For leaders, this is a wake-up call. Building an effective AI strategy requires more than just adopting the latest tools. It demands a culture that embraces continuous learning, transparency, and adaptability. It’s about creating an environment where employees feel prepared and empowered to use these tools effectively, not just overwhelmed by the pace of change. Here are three questions every leader should ask: 1. Are we communicating a clear vision for AI and its impact on our goals? 2. Have we equipped our teams with the skills and support they need to adapt? 3. Do we have policies and guidelines that instill confidence in AI’s use and security? As we continue to develop and implement AI strategies, let’s remember that the human side of technology adoption is just as important as the tech itself. #Leadership #AI #DigitalTransformation #OrganizationalCulture #GrowthMindset

Check out my latest Human Capital Leadership article, "Getting the Most Out of AI: Empowering Workers through Effective Adoption and Integration." From the conclusion: "With careful planning and leadership commitment to empowering workers, AI possesses immense potential for enhancing human performance, career opportunities, and organizational success. However, this demands proactively aligning technology goals with human-centered values from the start. Continuous reskilling/upskilling strengthens an agile workforce ready for changing job roles through thoughtfully blending complementary human-AI capabilities. Above all, leaders must cultivate management approaches nurturing employee agency, collaboration, diversity of thought and trust that technology ultimately aims to augment—not replace—human judgment and relationships central to work. By fostering true partnership between humans and machines, AI’s benefits multiply exponentially for people, business and society at large. The greatest returns lie ahead given will and effort applied to bringing out the best in each through collaboration." Take a look at the full article and leave your comments below!

How can businesses thrive in the age of #AI? By empowering employees to embrace AI tools, leaders unlock engagement, adaptability, and innovation. While AI shapes the future, it's human curiosity and resilience that drive success. Investing in a culture of learning today builds the future-ready workforce of tomorrow. Great read: https://bit.ly/4fdgtKG #FutureOfWork #AIInnovation #Leadership #ContinuousLearning

“While AI tools will undoubtedly shape the future of work, it is human curiosity, adaptability, and resilience that will drive success in this new era. Leaders who invest in unlocking employee potential and creating a culture of continuous learning will not only navigate the AI transformation more effectively, but will also foster an engaged, future-ready workforce capable of leading the organization into a prosperous human-AI future.” https://ow.ly/cYzA50UjpmE