Virtual assistants should resonate with your target audience, build trust, and deliver exceptional customer experiences. Check out highlights from a recent Ipsos study on AI vs human support in this @Retail Today article featuring @Stephanie Bannos-Ryback: https://lnkd.in/eWzqPArC #Ipsos #CustomerExperience #AI
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Transform your customer service game with Etech Insights! Harness the power of AI-driven contact center quality monitoring to unlock actionable insights. Identify pain points, optimize agent training, and improve customer experiences. Request a demo today: https://bit.ly/3TKETnb #AI #QualityMonitoring #CustomerService #CustomerExperience
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Ready to take your customer experience strategy to the next level? 🌟Our latest blog explores the Third Wave of CX, where personalisation meets ethical differentiation. Discover how businesses are leveraging AI and machine learning to drive value and loyalty and learn how your business can keep ahead of the upcoming trends! 🌊 Stanford Swinton Simon Fraser NPSx℠ #CX #BrandLoyalty #CustomerExperience #AI https://hubs.li/Q02xKQbT0
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Enterprise Connect #AI is set for October 1-2. Don’t miss the keynote on October 2 at 9:00 a.m. featuring Deloitte’s Rohit Tandon, Lauren Littlefield, and Vinita Kumar, who will discuss “The AI Advantage: Elevating Customer Interactions.” They’ll explore how AI can transform customer experiences and service efficiency. Also, catch David Glick from Walmart delivering a keynote. Click here to learn more and register, #AVtweeps: https://lnkd.in/dgTnxJWy. #Artificalintelligence
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In the Agentic Era, AI agents are more than tools—they’re becoming the face of brands, shaping customer experiences with every interaction. Amdocs CMO Gil Rosen explores how companies can align AI agents with brand values to build trust and loyalty. 🌐 Explore more: www.adage.com #AI #CustomerExperience #AgenticEra #Innovation
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In the Agentic Era, AI agents are more than tools—they’re becoming the face of brands, shaping customer experiences with every interaction. Amdocs CMO Gil Rosen explores how companies can align AI agents with brand values to build trust and loyalty. 🌐 Explore more: www.adage.com #AI #CustomerExperience #AgenticEra #Innovation
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As the Global Voice of CX with an audience of over 300,000 CXers, I redefine what customer experience means internationally, blending journalism, keynote storytelling, and enterprise consulting to spark societal change.
Join us on 'CX in the Wild' for an insightful conversation with Brad Cleveland From his early career aspirations to his significant contributions in customer experience, Brad discusses the evolution of customer service in the digital age and the crucial role of human connection alongside AI advancements. Discover how integrating technology with a personal approach can elevate customer interactions. A valuable listen for anyone interested in enhancing customer experience through innovation and empathy. Tune in here: https://lnkd.in/ga9Vppy3 #CustomerExperience #AI #EmpathyInCX
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Senior Director, Strategic Accounts| Five9 | "Helping companies transform contact centers into customer engagement centers of excellence"
The AI Revolution is here, shaking up every element of the customer experience. Call Centre Helper Editor, Megan Jones, interviewed Steve Blood, VP of Market Intelligence and Evangelism at Five9 to explore what the latest research findings from Gartner really say about the AI Revolution so far. Learn how industry pioneers are embracing the latest AI capabilities to improve the employee and customer experience alike. Read on: #CX #AI #Five9 #CallCentreHelper
The AI Revolution – How Contact Centres Are Adapting
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Digital MKT Manager | Communications Officer @Amdocs CY Young Professionals Community | Member of Amdocs Women’s Forum
In the Agentic Era, AI agents are more than tools—they’re becoming the face of brands, shaping customer experiences with every interaction. Amdocs CMO Gil Rosen explores how companies can align AI agents with brand values to build trust and loyalty. Explore more: https://lnkd.in/eA9xSVJr #AI #CustomerExperience #AgenticEra #Innovation
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Senior Field Marketing Director at Five9 | Global Marketing Leader | Championing Contact Center, Voice & Collaboration Growth | Marcom & Channel Marketing Virtuoso | Go-to-Market Strategist | ABM & Demand Gen Expert
The AI Revolution is here, shaking up every element of the customer experience. Call Centre Helper Editor, Megan Jones, interviewed Steve Blood, VP of Market Intelligence and Evangelism at Five9 to explore what the latest research findings from Gartner really say about the AI Revolution so far. Learn how industry pioneers are embracing the latest AI capabilities to improve the employee and customer experience alike. Read on: #CX #AI #Five9 #CallCentreHelper
The AI Revolution – How Contact Centres Are Adapting
-
The AI Revolution is here, shaking up every element of the customer experience. Call Centre Helper Editor, Megan Jones, interviewed Steve Blood, VP of Market Intelligence and Evangelism at Five9 to explore what the latest research findings from Gartner really say about the AI Revolution so far. Learn how industry pioneers are embracing the latest AI capabilities to improve the employee and customer experience alike. Read on: #CX #AI #Five9 #CallCentreHelper
The AI Revolution – How Contact Centres Are Adapting