Christine James’ Post

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Marketing, Brand & Communications | Inquisitive & Brave Marketer, with a Growth Mindset, Known for Integrity & Authenticity

Filling the Void 📢 Understanding customers' perceptions is critical to business success. You may have an amazing positioning statement, but if the customer isn't aligned, it's worthless. During a recent brand review I led, a void was revealed. 🔦 Customers didn't really know us, and if they did, it was the wrong things. 🔦 The void was limiting growth; myths were circulating and filling it. 💡 I now knew the first problem we had to solve. 📢 It's important to know what your customer thinks. 💡 Only then can you understand what needs to change. Our campaign focused on brand awareness. 🎯 An updated and re-energized brand was the goal. ✅ The brand became relevant, consistent, and compelling. ✅ Brand awareness doubled in year 1. ✅ Myths were overshadowed by new brand messaging. ❓ Do you know what your customers think? ❓ Do you have a brand void? ❓ Is it being filled with assumption & misconception?

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