"It’s about using AI to give quality back to our lives, not just to work," said Shalvi Chitkara, COO of Data and AI at Genpact, in her keynote at Cypher 2024. She outlined a roadmap for AI adoption, focusing on technology, talent, and cultural transformation. Chitkara emphasized three pillars of AI readiness: solving real business problems with business-driven technology, ensuring robust data architecture with high-quality, structured data, and prioritizing AI governance with ethical frameworks and regulatory compliance. The biggest barrier to AI adoption, she noted, is human fear. Organizations must embrace AI as integral to workflows, foster an AI-literate workforce, and create a culture of experimentation supported by visionary leadership and psychological safety. With $330 billion invested in AI over three years and a projected $16 trillion economic impact by 2030, Chitkara stressed that AI’s true value lies in unlocking human potential. Organizations aligning technology, talent, and culture will lead the next wave of innovation.
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