Lucy Zhu’s Post

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Senior Executive Leader | Strategic Planning | Innovation & Transformation | Data Analytics | Leadership | Business Development | LinkedIn Top Voice

These days, many service providers talk about customer experience personalization, tailored journeys, and customized emails. The list of personalization promises seems endless. But is it truly achievable? Here’s a quick checklist to help you understand what it really takes to make personalization happen.

Personalization Implementation Guide

Personalization Implementation Guide

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