Kishan Chetan’s Post

I'm proud to announce that Salesforce is a Leader in the IDC MarketScape for Worldwide Customer Service Applications! This is the first ever IDC MarketScape for Customer Service Applications with a focus on conversational & generative AI capabilities, as well as knowledge and data. We are thrilled to be recognized as a leader who continues to accelerate our AI innovation, helping our customers shift to become Agent-first service organizations with Agentforce. Learn more in the excerpt: https://lnkd.in/gKtJ8CE5

Service Cloud was named a Leader by IDC MarketScape.

Service Cloud was named a Leader by IDC MarketScape.

salesforce.com

Ben Werner

Head of Platform Product Marketing: AI and Decision Intelligence

6d

Kishan - great to see you carrying the torch forwards on service cloud from our days way back in the Dynamics business. Hope you are well.

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