Keith Berman’s Post

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Strategic Communications | Employee Engagement | Storytelling | Innovation | Collaboration | Brand Management

Highly impactful decisions made by senior executives often fall on middle managers to carry out and justify. Senior executives rarely directly have the conversations resulting from their mandates like #RTO, bonuses or raises not being as much as expected, or #layoffs. They make the pronouncement and carry on. Are companies properly preparing and supporting their middle managers for difficult conversations? Are those managers being trained for difficult conversations, or are they just handed talking points and told to stick to the script without preparation for their audience's emotional response? As a #leader and a #manager, I've had difficult conversations where my skills were put to the test in responding to employees getting bad or unexpected news or asking pointed questions. I can't honestly say I always did the best job, even though I wish I could. Training and properly supporting managers to deliver difficult news is essential. Not doing so makes #employeeengagement and #mentalhealth deteriorate -- not just among those receiving the news, but also among those having to deal with the emotional fallout of it.

RTO, team conflicts, layoffs, mental health: more tough conversations are falling on middle managers

RTO, team conflicts, layoffs, mental health: more tough conversations are falling on middle managers

https://www.worklife.news

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