Kara Nicholls’ Post

What is the role of a Non-Executive Director? When Steve Orenstein called late in the afternoon before Zoom2u's 10 year anniversary function asking me to MC, as our Chair was unwell and could no longer attend, I said, "Yes!". It was a wonderful experience, celebrating how far the company has come from Steve sketching out a business plan on a cafe napkin after a poor delivery experience, and then founding the company, to listing on the ASX, and expanding globally. As a Non-Executive Director, it is important for me to know and understand our people and our customers. Research shows that a sense of connection is one of the most important factors in discretionary effort, retention outcomes, and prosocial behaviours that drive organisational effectiveness. It was a privilege to meet and speak with customers, see investors, to embrace overseas based team members whom I have only ever met over Zoom, and to meet and re-connect with the families of staff members that could attend. It was also fabulous to meet Steve's young daughter whom I am confident will be the perfect successor to our CEO when the time comes. Succession planning sorted Drew Kelton Michael Rosenbaum and Michael Gayst! Maxine Bahatan Mark Power Edward Chow Georgia Katos