Had a great discussion yesterday with 25 sales leaders from our of our investor client's portfolio companies. Topic was 'Hiring and Ramping A Player Reps.' Some of the key take aways below: 1. Most organizations don't have an 'Ideal Seller Profile' (aka ISP). Take the time to get very specific about what you want your sellers to know and be able to do. 2. Develop a behavioral interviewing scorecard that aligns with your ISP and stick to it. Most regretted hires are those that were good on paper but not great vs. ISP scorecard. 3. Having a consistent knowledge/skills profile doesn't mean hiring people that are otherwise the same. Lots of great stories about candidates with diverse experiences who have been great performers. 4. Decide what knowledge/skills you want someone to have coming in the door and which you will teach. Many organizations aren't consistent here and it makes it hard to properly resource the ramp up period. 5. Define what 'ramped' means at your organization. This is a shockingly rare practice. Personal recommendation is ramped = full quota performance. 6. Clearly articulate the milestones that lead up to full ramp. These should encompass knowledge (i.e. can you talk through the personas we serve), skills (i.e. can you run a proper first call based on defined standards) , and results (i.e. do you have X qualified pipeline by Y timeframe) 7. Have standards that go along with the knowledge and skills someone needs. Less 'knows our product' more 'can give 15 minute demonstration that aligns with our 'best demo' framework and scores a 8/10 on our demo rubrik' If this sounds like hard work, it is. It is also way cheaper than churning 40% of your salesforce every year.
Gold
John, Great post and suggested discipline to follow. Jim
Big fan #5 & #6 define ‘ramped’ and define the milestones associated, some orgs do #5 many miss #6. Great post John Thackston
Thanks for leading such a great call, John Thackston! Lots of great takeaways and food for thought. Especially timely for us as I'm looking to double the size of our sales team.
CEO @ Objective Management Group | Sales Talent Analytics
4moJohn I'm shocked at how many companies miss on #2. I took Interview Scorecard off my "Best Practices" list because it just seemed so obvious. Come to find out, almost none of the companies I speak to use a scorecard, and if they are it's horribly out of date. Sometimes the best ideas are the low-hanging fruit.