John Calder’s Post

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Software Technical Writer | SDLC | DDLC | XML | Agile | Jira | HTML | Confluence | GitHub | SharePoint

I create clear, concise, and comprehensive documentation that accurately represents the design and functionality of software and hardware products.   My responsibilities include: 1. Understanding Product Details: By working closely with software developers, product managers, and stakeholders to understand the product’s technical specifications and functionalities. 2. Creating Documentation: I create user manuals, online help, FAQs, release notes, and other forms of documentation that empowers users to complete the required task. 3. Updating Existing Documentation: As products are updated and improved, I revise and update existing documentation to ensure it remains accurate and relevant. 4. Simplifying Complex Information: I take complex technical information and translate it into easy-to-understand language for non-technical users. 5. Quality Assurance: I review and edit documentation for clarity, grammar, punctuation, and style, ensuring that it adheres to company standards and guidelines. Overall, I play a crucial role in enhancing the user experience by providing clear and accessible information about how to use software and hardware products. I bridge the gap between complex technology and user understanding.

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