Jesper Larsson’s Post

Legacy #technology companies are transitioning to an "as-a-service" (aaS) business model, prompting significant changes in mindset and go-to-market strategies. The shift particularly impacts sales and customer success teams, across three different stages of maturity: 1) Driving subscription adoption 2) Focusing on net revenue retention and expansion 3) Evolving customer success into customer advocacy Explore leadership strategies for approaching each stage in the first article of this series: https://bit.ly/3UVgixm Authors: Sridhar Narasimhan, Anbu Sollin Selvan, Varun Khanna, and Mayank Lokwani

Legacy #technology companies are transitioning to an "as-a-service" (aaS) business model, prompting significant changes in mindset and go-to-market strategies. The shift particularly impacts sales and customer success teams, across three different stages of maturity: 1) Driving subscription adoption 2) Focusing on net revenue retention and expansion 3) Evolving customer success into customer advocacy Explore leadership strategies for approaching each stage in the first article of this series.

In a world of rapid change, what does real business growth look like? In a recent article, Prashant Pansare explores how Outcomes-as-a-Service (OaaS) is emerging as the new frontier, following the path paved by SaaS over the last decade. With CIOs and business leaders seeking real, measurable results over experimental approaches, OaaS is set to reshape the way enterprises approach digital transformation. A must-read for anyone navigating the complexities of scaling operations. Learn more at 🔗 www.zvolv.com #DigitalTransformation #Hyperautomation #OutcomesAsAService #FutureOfWork #Zvolv

🌟 Boosting Efficiency with Revenue Life Cycle Management 🌟 Conga CTO Koti Reddy shares key insights on overcoming revenue friction through integrated #RevenueLifeCycleManagement (RLM) solutions in an interview with CIO.inc. Enterprises have long faced challenges with fragmented systems for billing, contract management, and order processing, but RLM unites these silos, streamlining operations and unlocking new revenue opportunities. 🚀 Over 10,000 global customers, including Starbucks, Twilio, and GE HealthCare, have significantly benefited from Conga’s RLM solutions, driving efficiency and growth. From accelerating sales cycles to improving revenue velocity, RLM is transforming business operations. 🔍 Read more about how Conga is evolving RLM with innovations in revenue life cycle intelligence and purposeful AI to boost revenue growth. #RevenueLifeCycleManagement #RLM #Efficiency #BusinessTransformation #AI #Conga #SaaS #Innovation #Leadership https://lnkd.in/gjG_GCaB

APIs are no longer just tech tools—they're strategic assets. Learn how mid-sized companies can harness #APIs to drive innovation, streamline integration, and enhance customer engagement, despite resource challenges. Explore actionable insights to craft a scalable #APIstrategy. https://lnkd.in/grP2w5gQ #APIStrategy2024

CXaaS: What’s Sold vs. What’s Encountered Bridging the gap requires realistic planning, robust strategies, and continuous improvement. 📢 What's Sold: The Dream 🚀 Strategic CX Planning - 🌟 **Promise**: Tailored roadmaps, seamless integration. - ⚠️ **Reality**: Complex implementation, resource-intensive. 📊 Intelligent Data Insights - 🌟 **Promise**: Real-time analytics, deep insights. - ⚠️ **Reality**: Data overload, management challenges. 🤖 Advanced Automation and Self-Service - 🌟 **Promise**: AI-driven chatbots, instant responses. - ⚠️ **Reality**: Ongoing investment, learning curve. 🌐 Omnichannel Engagement - 🌟 **Promise**: Unified experience, consistent brand presence. - ⚠️ **Reality**: Maintaining consistency, advanced tech needed. 👥 Optimized Workforce Management - 🌟 **Promise**: Smart staffing tools, boosted productivity. - ⚠️ **Reality**: Training required, resistance to change. ☁️ Scalable and Flexible Solutions - 🌟 **Promise**: Cloud-based access, scalable services. - ⚠️ **Reality**: High initial costs, proving ROI. 🛠 What's Encountered: The Reality Integration Complexities - 🏢 Legacy systems, data silos. Data Privacy and Security - 🛡 Compliance, security risks. Technological Challenges - ⚙️ Scalability, tech adoption. Maintaining Personalization - 📈 Data overload, consistency. ROI Justification - 💸 Initial investment, measuring success. Workforce Adaptation - 👨🏫 Skill gaps, resistance to change. #CustomerExperience #CXaaS #DigitalTransformation #BusinessChallenges #ROI #CustomerSatisfaction

The convergence of digital and traditional solutions is reshaping how we think about service delivery. As we witness the rise of SaaS in industrial applications, it’s clear that the future lies in harnessing real-time data for predictive maintenance and optimization. Companies that successfully adopt these models are seeing higher growth, improved margins, and enhanced shareholder returns. This transformation offers a unique opportunity for those of us leading the charge in human-centered design and technological integration. It’s a call to innovate, collaborate, and push the boundaries of what's possible. https://lnkd.in/e2XCxwV2 #DigitalTransformation #IndustrialInnovation 

🌐 𝑺𝒕𝒓𝒆𝒂𝒎𝒍𝒊𝒏𝒊𝒏𝒈 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝑷𝒓𝒐𝒄𝒆𝒔𝒔: 𝐓𝐡𝐞 𝐑𝐨𝐥𝐞 𝐨𝐟 𝐈𝐓 𝐢𝐧 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 🌐 In the competitive business landscape, IT leaders play a pivotal role in transforming operations from manual, time-consuming tasks to streamlined, efficient processes. By leveraging technology and innovative solutions, we can optimize workflows, reduce costs, and enhance overall productivity. 🔄 𝑻𝒉𝒆 𝑬𝒇𝒇𝒊𝒄𝒊𝒆𝒏𝒄𝒚 𝑰𝒎𝒑𝒆𝒓𝒂𝒕𝒊𝒗𝒆 📌 𝐑𝐞𝐝𝐮𝐜𝐞𝐝 𝐂𝐨𝐬𝐭𝐬 ➺ Streamlined operations can lead to significant 𝐜𝐨𝐬𝐭 𝐬𝐚𝐯𝐢𝐧𝐠𝐬 by eliminating redundancies and inefficiencies. 📌 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 ➺ Efficient processes result in faster response times and enhanced customer satisfaction. 🔀 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐢𝐧𝐠 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 🎯 𝑷𝒓𝒐𝒄𝒆𝒔𝒔 𝑨𝒖𝒕𝒐𝒎𝒂𝒕𝒊𝒐𝒏 🛡️ Analyze existing processes to 𝐩𝐢𝐧𝐩𝐨𝐢𝐧𝐭 𝐭𝐚𝐬𝐤𝐬 that can be automated to reduce manual effort. 🛡️ Implement 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐭𝐨𝐨𝐥𝐬 and technologies to streamline workflows and increase efficiency. 🎯 𝑫𝒂𝒕𝒂-𝑫𝒓𝒊𝒗𝒆𝒏 𝑫𝒆𝒄𝒊𝒔𝒊𝒐𝒏 𝑴𝒂𝒌𝒊𝒏𝒈 🛡️ Utilize 𝐝𝐚𝐭𝐚 𝐚𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 to gain insights into business performance and identify areas for improvement. 🛡️ Make informed decisions based on 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 rather than relying solely on intuition. 🎯 𝑪𝒍𝒐𝒖𝒅 𝑨𝒅𝒐𝒑𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑶𝒑𝒕𝒊𝒎𝒊𝒛𝒂𝒕𝒊𝒐𝒏 🛡️ Leverage 𝐜𝐥𝐨𝐮𝐝-𝐛𝐚𝐬𝐞𝐝 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 to scale resources up or down as needed, ensuring optimal utilization. 🛡️ Implement strategies to 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐜𝐥𝐨𝐮𝐝 𝐮𝐬𝐚𝐠𝐞 and reduce costs while maintaining performance. 𝘞𝘩𝘢𝘵 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦𝘴 𝘩𝘢𝘷𝘦 𝘺𝘰𝘶 𝘧𝘢𝘤𝘦𝘥 𝘪𝘯 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘪𝘯𝘨 𝘢𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘥𝘢𝘵𝘢-𝘥𝘳𝘪𝘷𝘦𝘯 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴? #itleadership #operationalefficiency #automation #dataanalytics #cloudcomputing