Jeremy Williamson’s Post

View profile for Jeremy Williamson, graphic

Optimising Commercial & Operational Efficiency With HubSpot for 8 years.

💈 As was well-publicised last week (thanks Calvin O'Callaghan 😂 ), I attended DTX at the ExCel in London. It was great to see all of the exciting businesses and offerings all in one place, and have some great conversations with the smiley faces on the stands - it feels like it has face-to-face interaction between businesses is something that has been drastically neglected for the last couple of years 🤝 . The highlight, though, was actually a panel discussion I attended, with panellists from Save the Children International, London Marathon Events, World Sailing, Sia Partners and E.ON, themed on 'How to Master Communication to align IT & business strategy'. Whilst I confess that panel discussions aren't usually my thing, there were a few nuggets in this one that really caught my attention - I'll paraphrase some of these below. 💻 "There is a significant call on businesses currently if they want to drive better customer communication and foster strong business relationships, they must meet the customer in their space - The Digital Space." 📋 "There is now a fundemental shift in the roles appearing at the table in the boardroom. We are now seeing new additions in the C-suite with sole foci on the importance of digital. Whether they are there to advocate for digital advancement, or to control what digital tools a business is making use of." For salespeople in digital sectors, this creates a whole new breed of stakeholders for us to engage and appeal to - This means we must adapt and learn the ways of these new powerhouses. 👨💼 "Technology should be positioned as another business partner in your conversation." 💸 "Push the benefits of paid discovery & consulting." ⏰ "If you are thinking about it tomorrow, you're already too late. We need to focus on how we meet the demands of tomorrow." And the last one may seem a tad obvious, but; 🙏 "When approaching the board about a request for change in your digital strategy [new CRM, new marketing tools, new sales tools, new ERP] it is essential that you angle your approach toward their specific goals clearly communicate where the value is coming from in their own language." This last point got me thinking about a lot of the conversations we have in the platform consulting space. All too often, even inter-departmentally there is a misalignment in goals but all want the same thing. This highlights to me that our role in the conversation could shift to become one that not only finds and develops a solution to a key challenge, but also helps departments and boards alike identify where the overlaps in their respective goals are, and how a solution like HubSpot can solve for everybody together.

  • No alternative text description for this image

To view or add a comment, sign in

Explore topics