Jeremy Kahn’s Post

🔍 **5 Key Takeaways on the AI Agent Race Among Tech Giants** 🤖 The Boston Globe recently highlighted the escalating race among tech giants like Google, Apple, OpenAI, Microsoft, and others to develop AI agents. Here are five key takeaways from the article that shed light on the potential risks and opportunities in this rapidly evolving field: 1. The AI Agent Boom: Major players like Google, Apple, Microsoft, and OpenAI are all in the race to develop advanced AI agents. This surge is driven by the desire to integrate AI more deeply into everyday applications, enhancing user experiences and capabilities. 2. Potential Risks: The development of AI agents is not without its risks. Concerns include privacy issues, data security, and the ethical implications of AI decision-making. These factors necessitate careful consideration and regulation to ensure responsible AI deployment. 3. Collaborative Efforts: Companies are increasingly forming partnerships to bolster their AI capabilities. For instance, Apple's collaboration with OpenAI to integrate ChatGPT into its ecosystem exemplifies how tech giants are leveraging each other's strengths to advance AI technology. 4. Regulatory Scrutiny: As AI becomes more integrated into consumer products, regulatory bodies are paying closer attention. The influence of major tech companies over AI start-ups is under scrutiny, with potential implications for competition and innovation in the sector. 5. Future Prospects: Despite the challenges, the potential for AI agents to revolutionize industries is immense. From personalized assistance to enhanced data analysis, the possibilities are vast, promising significant advancements in technology and user interaction. The race to develop AI agents is a testament to the transformative power of artificial intelligence. As these technologies evolve, it will be crucial for companies to balance innovation with ethical considerations, ensuring that AI serves as a positive force in society. #AI #TechInnovation #Google #Apple #Microsoft #OpenAI #EthicalAI #FutureTech https://lnkd.in/eEU_adCn

We're thrilled that CustomerThink just published an article by Callvu CEO Ori Faran, Ph.D. on how consumers feel about the use of AI in customer service. Read their verbatim comments and get a taste of what customers want -- and don't want. #customerservice #contactcenter #callcenters #AI #chatbots

Holiday Shopping Just Got Smarter with AI Holiday shopping can be stressful, but AI is stepping in to make it easier —and honestly, kind of cool. Take Amazon’s new AI assistant, Rufus. It’s like your personal shopping buddy, helping you find the right product, answer questions, and sort through the endless options. Sure, it’s not perfect yet (it has its “oops” moments), but it’s a glimpse of where online shopping is headed. And shoppers seem to love it! Retailers have seen a 10x boost in traffic from these AI tools during the holiday season. That’s huge. So, what’s next? AI isn’t just about answering FAQs anymore. It’s personalizing the entire shopping experience, making it faster, more fun, and maybe even stress-free. But hey, is it enough, or do we still need the human touch? I’d love to hear your thoughts—are AI chatbots the future of shopping? Or are we not quite there yet? Drop a comment below! #AI #ECommerce #HolidayShopping #TechTrends

It's great to see the effects of #AI take shape in real-time. By answering some of the key customer questions that may take up space on a phone line, AI frees up space for agents who are addressing more complex problems. While call menus and databases are nothing new, the advantage of AI is in its multiplicity and generative potential. #AI #CustomerExperience #Optimization

An opportunity too good to miss, this is worth the conversation.......... Hello? Are you there? Conversational AI is. Sabari Ramnath explores how conversational #AI and digital cargo booking systems can work together to help streamline communications and improve collaboration between airlines and freight forwarders. https://lnkd.in/g6Yg6yQC #aircargo #transportation

I started an AI project a while back 😪 , seemingly impossible then 😣 . Well, impossibility never exists in my vocabulary - therefore, I'm glad to Introduce Hygge, the ultimate shopping companion! 😎 Hygge is an innovative AI-powered shopping AI that brings a personalized and cozy touch to the retail experience. It harnesses the power of Generative AI. With Hygge, businesses can: - Provide customers with tailored product recommendations and offers - Enhance customer engagement and loyalty through conversational commerce - Gain valuable insights into customer behavior and preferences Hygge is designed to help retailers and e-commerce businesses create a warm and welcoming online shopping environment that drives sales growth and customer satisfaction. Connect with me to learn more about how Hygge can bring comfort and joy to your customers' shopping experiences! Demo here: https://lnkd.in/dKXMeegb #Hygge #ShoppingAI #PersonalizedShopping #ConversationalCommerce #RetailInnovation #Ecommerce #ArtificialIntelligence #CustomerExperience #ShoppingBot #RetailTechnology #DigitalTransformation #Innovation #Business #Technology #startup #ai Jumia Group Amazon Konga Group Alibaba Group

Generative AI is finally becoming useful. Now if AI can just cook dinner, clean up the dishes, and do the laundry. Baby steps. https://lnkd.in/gBMBdrmy

In an era where technology is reshaping industries at an unprecedented pace, GenAI stands out as a transformative force, particularly in the travel sector. At Skift Global Forum 2024, Damien Pfirsch shared how GenAI is being leveraged to revolutionize the travel industry. See how your business can harness the full potential of AI: https://bit.ly/3NfavO5 #GenAI #travel #skiftglobalforum

This post highlights the significant impact of AI beyond just chatbots, as discussed by our VP of Product Management, David Evans. In his insights shared with AI Business, David emphasizes the crucial role of AI in maintaining high customer service standards, especially during the busy holiday shopping season. Discover more about how AI is instrumental in managing the holiday rush effectively by accessing the full article linked below. #GoTo #IT #AI #contactcentres #customersupport Read more: https://lnkd.in/ezMVp5qW

Hello? Are you there? Conversational AI is. Sabari Ramnath explores how conversational #AI and digital cargo booking systems can work together to help streamline communications and improve collaboration between airlines and freight forwarders. https://lnkd.in/en4iXrGu #aircargo #transportation