Jason Hoe’s Post

📈 Zendesk's #CXTrends 2025 report found that CX trendsetters in APAC benefit from 56% higher customer acquisition rates, 45% higher retention rates, and a 63% increase in cross-selling revenue. 👉 Read more in IT Brief New Zealand.

📈 Zendesk's #CXTrends 2025 report found that CX trendsetters in APAC benefit from 56% higher customer acquisition rates, 45% higher retention rates, and a 63% increase in cross-selling revenue. 👉 Read more in IT Brief New Zealand.

“Customers have limited time to engage brands, search for products, or address issues, and AI has increased customers’ expectations of what constitutes delightful experiences and great service.” — Isaac Sacolick Advancements in AI aren’t just about automation, we can also predict a broader range of potential challenges and proactively resolve them, transforming customer engagement and boosting loyalty. Find insights from me and others on enhancing customer retention with AI in CIO Online: https://lnkd.in/gptZ2qaC

Customer loyalty is crucial in today's competitive market. Learn how AI-enabled personalization can drive engagement, satisfaction, and long-term loyalty. Dive into our latest insights to see how personalization can transform your customer interactions: https://lnkd.in/gK8AqTzt #CustomerLoyalty #Personalization #AI

Do you think automated voice agents are more frustrating than convenient? 70% of consumers think they are. 🤖 According to a recent study by our partners Tenyx, poor experiences with these virtual agents could lead 55% of customers to consider switching companies. The preference for human agents, especially for complex issues, remains strong. However, there's hope with a hybrid approach combining AI and human touch for optimized service. Tenyx CEO Itamar Arel spoke with Nicole Silberstein at Retail TouchPoints and shared insights into how automated voice agents are impacting customer retention, highlighting a challenge in the customer experience landscape. 🔗 For a deep dive into the findings and to explore how you can enhance customer retention strategies, read the full article here: https://bit.ly/4dzulyP

Research from Twilio has found businesses are making good progress on implementing artificial intelligence to help power customer interactions. However, the research found both a lack of customer data, as well as transparency in how they are using that data, to be significant challenges. Twilio is a customer engagement platform. https://shorturl.at/dkZ24

AI can enhance customer success in businesses by analyzing large amounts of customer data to identify patterns and trends, enabling personalized and targeted customer engagement. Read more 👉 https://lttr.ai/AShIP #AiTechnology #CustomerSatisfaction #BusinessGrowth #Ai

Keeping up with customer service trends is crucial for building stronger customer relationships in 2024 and beyond. From leveraging social media for personalized interactions to embracing AI-powered support tools, staying ahead of the curve is key to fostering brand loyalty. Check out these top trends in customer service to elevate your customer experience game! 💪🏻 #CustomerService #Trends #BrandLoyalty

Research from Twilio has found businesses are making good progress on implementing artificial intelligence to help power customer interactions. However, the research found both a lack of customer data, as well as transparency in how they are using that data, to be significant challenges. Twilio is a customer engagement platform. https://shorturl.at/dkZ24

Looking to enhance customer satisfaction and grow your business? Check out our latest blog on Tech-Enhanced Customer Feedback Systems! Discover how real-time insights, advanced analytics, and social media listening tools can transform the way you collect and analyze feedback. https://lnkd.in/eZSx_Pnf #CustomerFeedback #BusinessGrowth #TechSolutions #CustomerSatisfaction