Jamie Borteck’s Post

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Board Member and Advisor

I think consumer feedback is often under used by emerging CPG brands… Coming from a Kraft Foods general management upbringing and then experiencing start-ups for many years, I’m often thinking about which “big company” practices could bring value to young emerging companies while not screwing up their great entrepreneurial culture and founder brilliance. The one area I continue to see a gap in is “entrepreneurial” consumer feedback/market research—the lack of fast/low cost consumer research options (or even confirmation research) discussed to prevent a low velocity SKU to get delisted, to maximize brand communication, and avoid wasted spend or lost opportunity on the back end. There are some great research companies out there, but their costs (while valid and worth it) are just not in the ballpark for what many founders want to spend for or go through the time on. Sometimes it’s a lot more natural for founders to go with their gut and not get bogged down by research. And I totally get this, and it does work in many instances.   I just wish there were more options out there to efficiently confirm purchase interest between two packages or between new innovation ideas to complement founder gut. In the end, it could save the emerging brand money…. Thought I’d reach out to the linkedin community, PLEASE not from research companies selling their research, but from founders/emerging brand marketers who have been through this dilemma and have found some consumer feedback very helpful and fitting for emerging brand bootstrap budget and speed (even if their own tools or alternative ways they’ve brought in consumers more)?  This sharing might help more companies maximize their moves in the future…so hope it helps… thanks! #ConsumerFeedback #jcbgrowth

Jeffrey Slater

Expert Branding & Marketing Strategist. Consultant Providing Fractional CMO Services and The Trusted Advisor Board support. I help brands grow revenue and profit through seasoned, sage advice.

7mo

Jamie, I love this question because I often think about it when working with new CPG clients. In the last year, with two food startups, we conducted qualitative and quantitative research that helped us understand the landscape of two categories. We weren't testing two concepts for purchase intent, per se, but trying to understand how certain categories worked and what was missing that mattered. Cost mattered, but these tried-and-true techniques worked to meet our needs. However, the value came from the team discussing what we heard and what consumers emphasized and repeated. The raw data was useful, but the team who worked together kept chewing over what we heard and emerging patterns. The insights we gained from our research have proven invaluable in shaping our offerings. The investment was not just well-spent but essential. Without it, we would be relying solely on personal anecdotes, a far less reliable basis for decision-making. Focus groups online are so much less expensive than they used to be in person. I have also worked on inexpensive new product research that tested several new product concepts through drawings and copy. Great topic.

Kate Flynn

Founder @ Sun & Swell | Harvard MBA | Management Consultant

7mo

Emerging brand founder here. My background is in management consulting with a niche in brand / growth strategy where I’ve done dozens of consumer research studies for both large brands / retailers and PE firms in their due diligence process. I completely agree that a) it’s valuable and b) the traditional way of doing it is way too expensive for emerging brands. The free/inexpensice tools I’ve leveraged for my company: - Google forms, typeform or survey monkey for surveys to your email list - leveraging your social media following (eg LinkedIn poll) In place of focus groups: - 1:1 zoom interviews with customers on your email list - do your own in-store demos!

Eric Freedman

Brand x Strategy x Growth x Innovation

7mo

Agree with Danny Olivas. Highlight is a great tool. Respondent.io is a good tool for cost effective quant recruitment. Sometimes you can’t beat the effectiveness of getting 10 one on one sensory tests for earlier stage product development validation. While it’s definitely “in market” using Meta for some real world testing, e.g. messaging, pricing, intent is a good way to go. It’s low low risk. I’ve been exploring platforms like Swayable currently for things like packaging persuasion. Awaiting cost proposals but I’ll pop my findings in this conversation when I have them. https://www.swayable.com/

Scott Carter

Strategic growth-oriented leader | 20 years' experience leading branded growth and turnaround efforts

7mo

Most founders don’t realize that you’re going to spend it either way…. To fix it when it breaks, to wind it down because you created something to satisfy only internal hurdles. So why not spend to increase your odds of success.

Dia Patel P.

Weaving Brand Stories | Amplifying Voices | Shaping Digital Futures | Celebrity Branding

7mo

Many founders overlook the fact that investment is inevitable in one way or another. Whether it's fixing issues as they arise or winding down due to internal hurdles, expenditure is unavoidable. Why not invest to enhance your chances of success from the start? It's about strategically allocating resources to propel your vision forward.

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Dena Kowaloff

I help food brands grow faster in grocery.

6mo

Spot-on, Jamie. One of the best organic customer feedback tools for emerging brands is demos. Real time feedback, conversations, retail context, the works!

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Allison Houle

Vice President of Marketing at Jovial Foods/Bionaturae

7mo

We use 1Q pretty frequently. The targeting is not super sophisticated, but you get quick responses that are directly sound for $1/answer.

Bradley Harris

Brand leader, entrepreneur & mentor at Blackstone Launchpad. Currently building at A-Frame Venture Studio.

7mo

Google forms, and connect all the survey responders with one another to build community while the brand founders learn from the research.

Danny Olivas

CPG growth strategy. CMO | CRO | GM. Team Building & Invigoration • Holistic Business Acumen • Leading and evolving companies into more profitable, sustainable businesses.

7mo

Check out Highlight. Really cool nimble platform. Letshighlight.com.

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