Imagine this: it's summertime and you’re off to London, but when you get to the train station you’re told to wear someone else’s sweaty clothes.
Nothing fits.
It’s uncomfortable.
And worse, it’s undignified having to change into wet clothes in front of everyone.
Outrageous right? It wouldn’t happen. Except it did.
Someone in a wheelchair recently booked assistance for a Paris - London Eurostar trip. When he arrived in London, he was told staff weren’t allowed to push him in his own wheelchair. If travellers can’t propel themselves, they will be pushed in a generic station wheelchair instead. Only through a stressful and humiliating negotiation did the traveller end up getting to where they needed to go. (https://lnkd.in/edgDBjHd)
This happened because of an uneducated policy change. This is why the statement, “nothing about us, without us” is so important!
Policymakers need to understand the exorbitant value they’ll get from having consultations with the people who will be affected by the decisions they make. It’s great that Eurostar thought about their staff's health and safety, but how will they mitigate risk for travellers who can’t transfer without assistance from a person or equipment like a hoist? Also, most users' wheelchairs are bespoke. Specifically selected and adapted to suit the needs of that person. A generic chair will not be suitable for everyone, the same way that everyone’s clothes do not fit everyone else. Let alone wet and sweaty ones!
It just doesn't make sense, if they will be pushing you in their generic wheelchair, who will be pushing your wheelchair to the train?
Furthermore, Eurostar could be held liable for a fall, because they’re telling travellers they have to transfer to a station wheelchair.
We need more considered thought processes.
We need more informed decisions.
We need more input, advice and guidance from the community it’ll affect.
Assumptions will only end up alienating a massive customer base.
Eurostar, I have used your services twice and found myself continuously advocating for how well you do things, this was before this article…
Now, I'm not so sure anymore…
Please do better in the future.
#Disabilities #PolicyMaking #Inclusion
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5moWhat a brilliant day! Had so much fun 🎉🌈