Intellum’s Post

Lots going on for Intellumites this week! Some of our team was in Atlanta for an onsite, some at Dreamforce in San Francisco, and some filming for our upcoming Education-Led Growth Summit! 😍

Do you need a headless LMS? It's a question on the minds of many education leaders as they consider what's next for their education program. The answer to this question depends on a few things: 1️⃣ The level of customization you need 2️⃣ Your education team's goals 3️⃣ The resources you have available to commit Dive deeper into what a headless LMS can do (and if it's right for you) in this blog 👉 https://lnkd.in/eZXthXxw

A 2024 Forrester study, commissioned by Intellum, found that in-app education is the top content format education teams are prioritizing. So let's talk about it! In our most recent blog, we cover: - What in-app training is - Examples of in-app education (including visuals!) - Tips for getting started from Emily Ressler Read the full blog here 👉 https://lnkd.in/e6x7QRK5 #DigitalCustomerSuccess #CustomerEducation

How are companies using education to drive measurable business impact? That's the focus of our full-day, free virtual event on October 3rd, the Education-Led Growth Summit. You'll from a variety of speakers, including: - Brent O'Bryan on how Allied Universal has significantly improved employee retention and reduced cost through training - Liam Kilgallon on how Mews University impacts every stage of the customer journey (from prospect to advocate) - Greg Nist on how Qlik Learning drives retention, product adoption, and ARR growth Save your seat here 👉 https://lnkd.in/dikuwmPi Can't make it live? Register anyway, and we'll send you the recordings. #CustomerEducation #CustomerTraining #LearningAndDevelopment

Takeaways from yesterday's Metrics That Matter Summit 👇 📊 Begin with the end in mind. Don't try to tie your work to business outcomes retroactively—start by thinking about what you want to achieve. 📊 Understand what matters most to your leaders. You might track a lot of metrics—but only report on the ones that matter most to each individual leader. 📊 Have your metrics in your back pocket. Don't rely on slide decks—regularly share updates on the impact your education team is driving in your meetings and conversations. 📊 Let someone else grade your homework. It's easy to manipulate data into what we want it to say. Partnering with your BI team can ensure you don't draw connections that don't exist. 📊 It takes time to prove out the value of your programs! Know what you're aiming for, and show progress along the way. 📊 Learning what to measure and how takes time. Be curious, lean on others, and keep iterating! Big thanks to our speakers Dave Ibis, Debbie Smith, Vikas Wadhwani, and Lisa Rothrauff for sharing their insights. You can catch the replays here 👉 https://lnkd.in/esRttfxp

Do you offer a complex product that requires customer training? While some products don't need training, many do. Sean Barry, Director of Product Enablement, shared a host of tips on getting started with product training on our blog, including: 👉 The basics of customer product training 👉 Must-haves before you start building the training 👉 How to identify what customers need to learn 👉 How to deliver the right content to the right learner at the right time 👉 How to sequence product training content 👉 Metrics to track to ensure success Read the full blog here: https://lnkd.in/g4MvDMNC What's your favorite training tip? #CustomerEducation #CustomerTraining #ProductTraining

Did you miss this? Get insights from 150+ customer and partner education leaders on: ➡ Priorities in education and enablement ➡ Ownership and accountability in education programs ➡ Measuring effectiveness and impact ➡ Drivers of success in education initiatives ➡ The role of AI in transforming education Download the research here 👉 https://lnkd.in/egCdFdUW #CustomerEducation #CustomerTraining #PartnerEducation

A guide to help you answer your most pressing questions around metrics, like: ✔ What should you measure? ✔ How do you measure that? ✔ How do you prove the value of your learning programs to the business? Download your copy here 👉 https://lnkd.in/eR9MN9C7

This week, we're thinking about METRICS. 📊 Which business metrics is your education program tied to?