About
Hi,
I'm Debbie! I'm an entrepreneurial, innovative Customer Education People Leader…
Articles by Debbie
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JTA Survey in 5 Steps
JTA Survey in 5 Steps
Many people have asked me about my process for performing a Job Task Analysis (JTA) and why I think it is an important…
10 Comments -
Credentials, Certification, Certificate, Certified, Badges: Words Matter!
Credentials, Certification, Certificate, Certified, Badges: Words Matter!
Many people are confused by the terms we use. When we talk about users who are certified, we may mean someone who pass…
35 Comments -
13 Principles for Certification
13 Principles for Certification
Many of us are creating certifications for our customers and promoting the certifications as a way to verify skills…
8 Comments
Contributions
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Your team member questions your training content. How will you defend its effectiveness?
Definitely an AI article as even the question is one that an education professional would not post. It should never be about the content. If it is your strategy is wrong and should be questioned! The focus of all corporate education is the leaner or end user. It’s about what they can do if you’re in any form of corporate learning. If you are not focusing on outcomes then you don’t have a real strategy.
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How can you work under pressure to get promoted in Customer Retention?
First, there in no role or team called customer retention so you can tell the prompt for this was AI generated. If customer retention is something you’re interested in then there are different functions that I see have a huge impact on retention. The functions are Customer Education, Customer Success, Customer Advocacy, and Customer Community. Each function is different in the way they approach retention. All of these functions should have a similar KPI around the retention numbers but the skills and tools are different. You will need to decide which skills you like to use on a daily basis
Activity
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Oh my, how to write it short and sweet... Visier built the data model required to inform all the insights you could want across the HCM product on a…
Oh my, how to write it short and sweet... Visier built the data model required to inform all the insights you could want across the HCM product on a…
Liked by Debbie Smith
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Save the date! Customer Education Management Association (CEdMA) annual conference is coming to Austin, March 18-19, 2025. 🛩
Save the date! Customer Education Management Association (CEdMA) annual conference is coming to Austin, March 18-19, 2025. 🛩
Liked by Debbie Smith
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As I've been diving deeper into the world of Digital Customer Experience and Digital Customer Success, I've been impressed with the community of…
As I've been diving deeper into the world of Digital Customer Experience and Digital Customer Success, I've been impressed with the community of…
Liked by Debbie Smith
Experience
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Education
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Activities and Societies: Kappa Phi Omega, Gamma Phi Beta, President's Cabinet
Licenses & Certifications
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Microsoft Excel 2010 Expert
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Microsoft Office Master
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Microsoft Word 2010 Expert
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Volunteer Experience
Recommendations received
8 people have recommended Debbie
Join now to viewMore activity by Debbie
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Are you in customer education? Come join us in Austin for the Customer Education Management Association (CEdMA)'s EmpowerED…
Are you in customer education? Come join us in Austin for the Customer Education Management Association (CEdMA)'s EmpowerED…
Shared by Debbie Smith
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