InfoPad | Microsoft Dynamics 365 Consultants’ Post

How to transform your omnichannel contact center with AI? Customer Experience & Customer Service Directors frequently ask us how to improve operational efficiency, increase revenue, and enhance satisfaction across customer interaction channels. - How can we orchestrate and monitor omnichannel customer journeys? - How can we improve quality of service and leverage AI & Generative AI? - How can we boost Advisor productivity and monitor the quality of customer interactions? - How can we improve outbound call conversion rates on leads generated by Marketing & Digital teams? Sia Partners has benchmarked 20 omnichannel contact center solutions. We analyzed their innovative, AI-powered features, along with the associated costs and expected benefits. To learn more about this topic: https://lnkd.in/eA8Va9Aa Contact us to discuss your current situation and explore opportunities for your customer relationships! #Consulting #CRM #CustomerService #CustomerExperience #CCaaS #Telephony #AI

I posted earlier about #CopilotForService - But are you a #Dynamics user and want more? Check out Microsoft Dynamics 365 Contact Center! This innovative solution is designed to transform customer service by integrating advanced AI capabilities, seamless omnichannel communication, and powerful analytics. With Dynamics 365 Contact Center, businesses can enhance customer experiences, streamline operations, and drive growth. Key Features: AI-Powered Insights: Leverage AI to gain actionable insights and improve customer interactions. Omnichannel Support: Connect with customers across multiple channels, including voice, chat, email, and social media. Advanced Analytics: Utilise comprehensive analytics to monitor performance and optimise service delivery. Discover how Dynamics 365 Contact Center can revolutionise your customer service strategy. >> https://lnkd.in/gwGJApim #CustomerService #AI #Omnichannel #BusinessGrowth #MicrosoftDynamics365 #Dynamics365ContactCenter *image generated by Microsoft Copilot using Microsoft Designer, powered by DALL•E 3

Exciting news for businesses looking to revolutionize their customer service capabilities: Microsoft Dynamics 365 Contact Center is now generally available! By integrating omnichannel engagement, AI automation, real-time customer insights, and enhanced analytics, Dynamics 365 Contact Center aims to deliver personalized support and significantly boost customer satisfaction. Here are some key aspects: 1. **Omnichannel Engagement**: Seamless interactions across voice, chat, email, and social media ensure your customers reach you from their preferred channels. 2. **AI and Automation**: Automate routine tasks, predict customer needs, and deliver real-time support to enhance both customer satisfaction and agent productivity. 3. **Real-time Customer Insights**: Gain a comprehensive 360-degree view of the customer journey for personalized, contextually relevant support. 4. **Enhanced Analytics and Reporting**: Utilize detailed metrics and insights to track performance, identify trends, and make informed, data-driven decisions. 5. **Scalability and Flexibility**: Designed to grow with your business, Dynamics 365 Contact Center can accommodate varying needs as you expand. Have you implemented or considered Microsoft Dynamics 365 Contact Center for your business? How do you think these features can transform your customer service strategy? Let’s discuss in the comments! 👇 #CustomerService #AI #Omnichannel #CustomerExperience #BusinessGrowth

In today’s digital world, customers move between platforms – from browsing on a laptop to reaching out on social media. This means businesses need to be everywhere, all the time. That’s where Dost AI comes in! Our AI-powered virtual assistants connect across all channels, ensuring a smooth and unified customer experience, whether it's on your website, mobile app, or social media. 🤔 Why does this matter? Disconnected customer journeys lead to frustration, inefficiency, and lost opportunities. Customers expect personalized, consistent service, no matter where they interact with your brand. 🚀 Dost AI offers the solution! Our omnichannel AI virtual assistants use advanced technology to: -> Maintain context across platforms 🧠 -> Seamlessly integrate with CRM systems 📊 -> Reduce operational costs by 30% 💼 -> Provide real-time analytics to track customer engagement 📈 💡 Businesses that go omnichannel see 89% customer retention and up to 287% higher purchase rates! Want to future-proof your business? Join the companies already experiencing the benefits of a unified omnichannel strategy with Dost AI. 🚀 Transform your customer service with DOST AI Virtual Assistant. 💼 To learn more visit: https://dost.ai/ 💡 Contact us for more information through our inbox today! 📲 +880 1888 057176 📧 [email protected] #Omnichannel #AIChatbots #CustomerExperience #DostAI #DigitalTransformation #BusinessGrowth #AI #CustomerSatisfaction #

Are you struggling to provide personalized customer service? 🤔 Amidst the booming e-commerce landscape, providing tailored support can feel overwhelming. We often find ourselves stuck in a cycle where high inquiry volumes hinder personalized experiences. The future of customer interaction relies on addressing these key issues: 1️⃣ How can AI solutions enhance personalized interactions? 2️⃣ What role does machine learning play in understanding customer preferences? 3️⃣ Can chatbots seamlessly integrate with CRM systems? Emotional intelligence also matters! Customers are often emotional during their interactions. Imagine if AI could detect and respond to their feelings in real-time. 🌟 At InnoBotZ, we can help bridge this gap to achieve a future with improved customer satisfaction and reduced costs. Ready to elevate your customer experience? Let’s chat! Schedule your meeting: https://lnkd.in/dyv5fiTk #AI #customerservice #emotionalintelligence #personalization #omnichannel #conversationalAI #machinelearning #chatbots #CRM #customersatisfaction #digitaltransformation #support #customerexperience #innovation #businessgrowth #tech #AIchatbots #customerinsights #customerjourney #AIintegration #customerloyalty #automation #businessstrategy #customerengagement #vinnovation #digitalcustomer #CXM #AIapplications #marketing #servicedesign #customerfocus #futureofwork #scalability #efficiency #productivity #techsolutions #AIimpact #clientexperience #dataanalytics #smarttech #intelligentautomation #B2B #digitalstrategy

Digital Transformation: Adapting to the New Normal in Customer Experience 📲🚀 In today’s rapidly evolving digital landscape, customer expectations have changed dramatically. The pandemic accelerated digital transformation, and businesses had to quickly adapt to stay competitive. Now, more than ever, creating seamless, personalized customer experiences is essential for success. 🌍✨ Challenges: 1️⃣ Increased Demand for Convenience: Customers now expect fast, easy, and personalized service at every touchpoint—whether online or offline. 2️⃣ Omnichannel Experience: Businesses need to provide consistent experiences across various platforms, from mobile apps to social media. 3️⃣ Data Security: As companies gather more customer data to personalize experiences, ensuring privacy and security has become a top priority 🔒. Opportunities: 💡 AI and Automation: Businesses can leverage AI-driven chatbots and machine learning to deliver faster, more efficient customer service. 📊 Data-Driven Insights: With the right tools, companies can use customer data to anticipate needs, personalize interactions, and increase satisfaction. 🌟 Improved Customer Loyalty: A successful digital transformation strengthens customer relationships, building long-term trust and loyalty. What can businesses do? ✔️ Invest in Technology: Adopt the latest customer relationship management (CRM) systems, AI tools, and automation to meet changing demands. ✔️ Focus on Personalization: Use data analytics to understand customer preferences and deliver tailored experiences. ✔️ Ensure a Secure Experience: Protect customer data by implementing strong cybersecurity measures, boosting both trust and brand reputation. ✔️ Be Omnichannel-Ready: Ensure a consistent, unified experience across all digital platforms to meet customers wherever they are. Digital transformation isn’t just a buzzword—it’s a necessity for businesses to thrive in the new normal. 🌐📈 The key is to stay adaptable and put the customer at the center of every strategy. #DigitalTransformation #CustomerExperience #Innovation #AI #Omnichannel

💡 Monthly Recommendation: Glassix — The Smart Omnichannel Communication Platform Every month, we handpick top AI tools to boost productivity, and this month, we recommend exploring Glassix, a cloud-based platform designed to optimize omnichannel communication. Glassix empowers businesses to automate customer interactions across multiple channels, including chat, social media, and messaging apps, all within a unified interface for smooth and efficient communication. Key benefits include: Omnichannel Support: Engage customers across all popular channels, from WhatsApp to email. Automation: Use chatbots and AI to handle customer inquiries effectively. Real-Time Analytics: Track performance and fine-tune strategies instantly. CRM Integration: Seamlessly connect to existing systems for enhanced customer data management. Glassix is a powerful asset for companies aiming to elevate customer service and streamline operations. 🔔 Follow us for monthly recommendations on the best AI tools for productivity and growth! #AItools #productivity #automation #Glassix #CRM #AIrecommendations #efficiency #Unidata

🚀 Discover the Core of Intelligent CX! 🚀 Delve into the heart of intelligent customer experience (CX), where various elements converge to assist businesses in grasping customer expectations and providing exceptional consumer interactions. Uncover the essential components of this dynamic ICX journey: 🤖 Generative AI and automation: Transforming interactions with evolved chatbots and advanced automation. These technologies streamline processes, respond swiftly to queries, and empower businesses to meet customer expectations. 📊 Data-driven insights: Fueling AI-powered and personalized experiences. By harnessing and analyzing data, businesses gain a deeper understanding of consumer behavior and preferences, enabling them to anticipate needs and personalize offerings. 🎨 Personalization: Meeting the modern consumer's expectations by tailoring interactions based on data. From personalized emails to customized product suggestions, this fosters stronger connections and boosts satisfaction. 🔄 Omnichannel experiences: Allowing customers to interact across preferred channels seamlessly. Whether it's social media, website, or app, an omnichannel approach enhances communication and maintains context. 🔗 Seamless integration: Leveraging customer data to provide proactive experiences. Integrating CX tools and systems ensures personalized, efficient interactions by breaking down data silos and enabling proactive engagement. Elevate your brand, foster loyalty, and drive success in the digital age: https://buff.ly/43Z6rce #CustomerExperience #IntelligentCX #Automation #Personalization #DataDriven #Omnichannel #Integration #CX

𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗶𝗻 𝗖𝗫 🚀 In today's Digital Age, Technology plays a crucial role in shaping the customer experience landscape. From AI-powered chatbots to personalized recommendation engines, the possibilities are endless when it comes to leveraging technology to delight customers. As we take a closer look at some of the trends in CX technology and how they are revolutionizing the way we interact with our customers, whether it is through automation, data analytics, or omnichannel communication platforms, these technologies empower us to deliver more personalized, efficient, and seamless experiences than ever before. Organizations harness the power of AI and Machine Learning to anticipate customer needs, data analytics also helps us gain deeper insights into customer behavior, and omnichannel communication platforms enable us to engage with customers across multiple touchpoints. Through the world of CX Technology, we see how it can help us create experiences that wow our customers and keep them coming back for more. By staying ahead of the curve and embracing innovative technologies, we ensure that we are always delivering the best possible experiences to our customers. Let us embrace and harness the power of technology to elevate our CX efforts to new heights, ride the wave of innovation and create experiences that set us apart from the competition through cutting-edge technology and CX excellence! 🌟 𝗜’𝗺 𝗔𝗱𝗲𝘀𝘂𝗮 𝗢𝗿𝗶𝗮𝗶𝗳𝗼, 𝗮 𝗖𝗫 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝗶𝗻 𝗰𝗿𝗮𝗳𝘁𝗶𝗻𝗴 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝗯𝘆 𝘀𝗽𝗲𝗮𝗿𝗵𝗲𝗮𝗱𝗶𝗻𝗴 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝗻𝗮𝗹𝘆𝘇𝗶𝗻𝗴 𝗨𝘀𝗲𝗿 𝗣𝗮𝘁𝘁𝗲𝗿𝗻𝘀 𝗮𝗻𝗱 𝗗𝗮𝘁𝗮 𝗮𝗻𝗱 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝗜 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘄𝗲 𝗰𝗮𝗻 𝗰𝗿𝗲𝗮𝘁𝗲 𝘂𝗻𝗳𝗼𝗿𝗴𝗲𝘁𝘁𝗮𝗯𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘁𝗵𝗮𝘁 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲. Feel free to initiate a conversation in the comments, as I would love to hear your thoughts about leveraging Technology in CX and how my wealth of experience can bring value to you. #ThoughtLeader #FinancialServices #CustomerExperience #CustomerExperienceSpecialist 

🌟 𝗪𝗵𝘆 𝗥𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀 𝗦𝗵𝗼𝘂𝗹𝗱 𝗘𝗺𝗯𝗿𝗮𝗰𝗲 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 🌟 Customer expectations are at an all-time high, and delivering generic experiences is no longer enough. Despite 73% of customers wanting personalised interactions, only 18% of consumers feel that retailers are meeting those expectations. This gap is costing retailers in engagement and loyalty. 𝗪𝗵𝗮𝘁 𝗶𝘀 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲? It's the process of using massive data sets to deliver relevant, tailored experiences in real-time across all customer touchpoints. Think of it as making each interaction contextually meaningful and valuable—at scale. Done right, it can boost revenue, conversion rates, and customer satisfaction while also driving deeper engagement and greater lifetime value. 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗰𝗵𝗶𝗲𝘃𝗲 𝗜𝘁? 1️⃣ Unify your customer data: Break down data silos to get a 360° view of each customer. 2️⃣ Create an omnichannel strategy: Ensure every channel, from in-store to digital, delivers a cohesive experience. 3️⃣ Leverage AI and automation: Use technology to optimise and personalise interactions in real-time. When executed effectively, personalisation programs surpass revenue and conversion targets by over 60%! 📈 #Personalization #PersonalisationAtScale #RetailTech #CustomerExperience #DataDriven