refive

🎙️𝐈𝐭'𝐬 𝐋𝐢𝐯𝐞! 𝐓𝐡𝐞 𝐥𝐚𝐭𝐞𝐬𝐭 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐟 "𝐓𝐡𝐞 𝐑𝐞𝐭𝐚𝐢𝐥 𝐒𝐩𝐨𝐭𝐥𝐢𝐠𝐡𝐭" 𝐢𝐬 𝐧𝐨𝐰 𝐬𝐭𝐫𝐞𝐚𝐦𝐢𝐧𝐠! 🎉 Dive into the world of customer experience with our latest episode with Harri Matias Nieminen, Head of Customer Experience and Insight at Stockmann, and our host, Mitul K. Jain, as they dive deep into how this iconic Nordic department store is revolutionizing customer experience measurement: 📊 Measure with emotion, not numbers: Harri introduces Stockmann’s unique Emotional Value Index (EVI) and how it's transforming their understanding of customer experiences. Move beyond traditional surveys to capture what really matters - the emotional connection between the brand and customers. 🔄 Data-Driven Action: How to transform emotions into tangible insights and create value for the customers? Harri shares how different stakeholders work together to turn customer feedback into meaningful change across the organisation. 😊 Legacy meets innovation: With over 160 years of heritage, Stockmann needs to meet the expectations of different generations. How are they maintaining the signature personal touch while embracing digital innovation to serve multiple generations of loyal customers? 🎧 Don't miss this fascinating conversation about the science of emotions in retail and how one of Northern Europe's most iconic department stores is shaping the future of customer experience! (Links in comment) #TheRetailSpotlight #CustomerExperience #CX #RetailInnovation #Stockmann #RetailTech #refive

🎧 New Podcast Episode Alert! 🎧 🤔 Ever wondered what happens to all those customer surveys you fill out? Meet Harri Matias Nieminen, Head of CX and Insight at Stockmann, as he reveals how this iconic 160-year-old Nordic department store truly understands their customers in the new episode of The Retail Spotlight. Discover how they've moved beyond traditional satisfaction surveys to uncover deeper customer emotions with their unique Emotional Value Index. 🔍 What we'll dive into: ✅ The innovative "Emotional Value Index" ✅ How Stockmann turns customer emotions into actionable business insights ✅ The secret behind creating experiences that span generations ✅ The balance between digital innovation and human connection in retail "Our customer promise is 'a feeling that lasts,'" says Harri. Discover how Stockmann harnesses emotional connections to build lasting customer relationships. Tune in to learn how this heritage brand is reshaping the future of customer experience measurement and retail innovation! 🏪 The full episode drops tomorrow! 🎧 #TheRetailSpotlight #CustomerExperience #Retail #Innovation #RetailTech #CX #RetailInnovation #Stockmann

🗞️ Here is your weekly update on the biggest retail industry news! Let’s have a look! 🤩 🤳 Zalando has expanded to TikTok Shop in the UK, launching with 55 major brands, including Nike, Adidas, and Dr Martens. This move follows Zalando's recent technological innovations in the region, including their AI-powered "Zalando Assistant" for customer suggestions and the "Style It" outfit builder tool. 💳 eBay has expanded its partnership with Klarna to offer buy now, pay later (BNPL) options across multiple European markets. According to recent research, the expansion allows shoppers to access various flexible payment options, driven by strong BNPL adoption among younger consumers. eBay frames this as part of their strategy to provide payment flexibility across their platform of over two billion listings. 💄 E.L.F. BEAUTY has launched a new metaverse initiative called "Virtual Luxe Lounge" for its loyalty program members in the US and UK. Built on the Obsess platform, this virtual shopping experience allows customers to browse holiday season products and access exclusive discount coupons. This initiative reflects their focus on serving their loyal customer community through interactive shopping experiences. 💌 If you liked the summary, please like, comment & repost. #retail #retailnews #retailtechnology #customerexperience #refive

📢 It's poll time! Leading British retailer M&S is introducing self-checkouts in changing rooms across 180 clothing stores. The idea? Save shoppers from having to queue twice and create a smoother experience. While some applaud the move as a smart upgrade, others question whether this truly adds value or if it's just "innovation for the sake of innovation." What’s your take? Let us know! #retail #retailtechnology #innovation #selfcheckout #smartfittingroom

Cashierless stores have been a growing trend in retail for years, redefining how we shop by leveraging technologies to create a seamless experience. While pioneers like Amazon Go have led the way, other players are joining. The benefits are clear: ✅ For customers: Faster, frictionless shopping. ✅ For retailers: Better data insights, improved efficiency, and happier customers. ✅ For staff: A shift toward more engaging roles beyond scanning barcodes. However, this innovation doesn’t come without challenges. Retailers must address hurdles like high upfront investments, privacy and security concerns, and the complexity of meeting diverse customer needs. So, what does the future hold? Are cashierless stores the future, or just for niche experiences? Learn more in our latest blog 👉 https://lnkd.in/d4T39tYh #retail #retailinnovation #customerexperience #cashierlessstores

Closed loop - to be able to measure the exact effects on sales and refine your messaging accordingly - is the most important value creator in retail media. In many cases, closed loop requires a lot of work and integrations from retailers to make things work as wanted. Digital receipts help any retailer to achieve closed loop easily. This is why DOOHLABS - Leading In-Store Retail Media Platform partnered with refive - to help all retailers to fully monetize their valuable audience assets. https://lnkd.in/ey4D2-KY

🗞️ Here is your weekly update on the biggest retail industry news! Let’s have a look! 🤩 🤖 OpenAI is exploring advertising integration into its products while hiring ad experts from Meta and Google. The move comes as the company faces legal challenges from Elon Musk and develops ambitious new projects like a web browser to compete with Chrome. At the same time, smaller rival Perplexity has already implemented ads in their AI search engine. 🤳 Walmart is pushing into live streaming through a Cyber Monday partnership with Dolly Parton, building on their existing relationship and growing presence on TalkShopLive's platform, where they've hosted over 150 live shopping experiences since 2021. 🧸 Chinese e-commerce platforms Temu and SHEIN are disrupting the traditional toy market dominated by Amazon, Walmart, and Target, gaining traction among budget-conscious consumers while raising concerns about product authenticity from major toy manufacturers like Mattel. 🛒 Aldi UK and Lidl GB are expanding their UK presence ahead of Christmas, with Aldi opening four new stores and Lidl launching six locations today. Aldi's expansion is part of its £800m investment to reach 1,500 UK stores, while Lidl's openings represent a multi-million-pound investment creating about 160 jobs. 💌 If you liked the summary, please like, comment & repost. #retail #retailnews #retailtechnology #customerexperience #refive

Retailers, are you ready to solve the in-store marketing puzzle? Customers expect seamless, personalised experiences—but delivering that while proving ROI can feel impossible. How do you ensure your in-store ads resonate with shoppers and drive measurable results? This is where closed-loop retail media comes in. By connecting customer data with in-store digital screens, you can: - Target shoppers with personalised content in real-time. - Measure campaign performance from impression to purchase. - Make every interaction count with actionable insights. Thanks to the partnership between DOOHLABS - Leading In-Store Retail Media Platform and refive, retailers now have the tools to create in-store campaigns that deliver measurable impact. Learn more about how we're transforming in-store retail media: https://lnkd.in/dYan7gJq

Is the partnership between X and Shopify a real innovation, or is it over-hyped? Mitul K. Jain and Darko Pavic will discuss this topic in detail in today's Retail Talks at 5 pm CET. Join us and find out more!

⚔️ Are you on Team Amazon or Team Temu? 💡 In the latest episode of Retail Talks, the hosts Mitul K. Jain and Darko Pavic explore how Amazon is entering the budget shopping space with Amazon Haul, going head-to-head with Temu. Darko stands by Temu’s innovative approach to engaging shoppers, while Mitul points out Amazon's established strengths in reliability and service. 🤔 Curious about their insights? Did Darko manage to convince Mitul to join Team Temu? Check out the full episode (link in comments)! 🎧 New episodes are coming soon, stay tuned! ✨ #RetailTalks #Ecommerce #AmazonHaul #Temu #RetailInnovation