Hiromu Masuda’s Post

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Founder & CEO @ ECPower | E-Commerce Retention Marketing Specialist | Segment CRM & Analytics App for Shopify

The truth about keeping customers It's not about marketing. It's not about running promotions. It's not about discounts. It's about keeping ears to the ground. Gathering feedback. And using it to make life easier for your customers. Because here's the truth: the world revolves around your customers. They are the heartbeat of your business. And the best way to keep them coming back is by LISTENING to them. You need to know: - What they love - What they hate - What they want And the only way you'll figure that out is by asking them. Invite feedback. Listen to feedback. Implement feedback. It's a simple strategy - but it works. So today, reach out to your customers and start the conversation. Their feedback could be the key to unlocking the success of your business. #Shopify #Ecommerce #Segmentation #RetentionMarketing #DigitalMarketing #Analytics #ECPower

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