Navigating negative reviews can be tricky. Here are my top recommendations for responding to negative reviews professionally.
Act quickly but not too quickly. Draft a response, sit on it, revise if needed and then publish whenever you've gathered all of the necessary info to provide the most thoughtful response.
Take the conversation offline. Address the person, but dont dig too deep into the problem or solution on the review platform. Your response should show that you are taking the appropriate steps to address the customers concerns.
Check out what local search expert Greg Gifford has to say. 👇
Are you handling bad reviews the right way?
Greg Gifford reveals the truth about responding to negative feedback and why generic responses won't cut it. Learn how to address concerns with actionable solutions that turn negative experiences into positive ones.
Tune in to E113 on Dealership fiXit's Podcast, featuring Greg Gifford, a leading expert in local SEO strategies for dealerships and businesses. Gain invaluable insights into maximizing dealership visibility and enhancing local SEO practices. From Google Business profiles to online reputation management, Greg covers it all.
Apple Link: https://apple.co/43v4bcx
Spotify Link: https://spoti.fi/3TwbvQz
YouTube Link: https://lnkd.in/gMd-WnWq
Follow Greg Gifford on LinkedIn and read his latest article about SEO strategies here: https://lnkd.in/e68Qs_be
It sounds like it was an incredibly valuable session. What was one key takeaway that especially stood out to you?