“Paper partnerships” are a distraction and a waste of bandwidth. You can sign all of the partner agreements you want, but you don’t actually have a partnership until its generating pipeline. Too many teams get excited about signing new partners just to have them fizzle out. It drives me nuts! This isn’t Sales… Your partners don’t work for you. It’s not about getting them “over the line”. Their signature means nothing until you’re generating pipeline together. That’s why there must be an activation plan in place. To execute this successfully, you need to align on goals and expectations. And do so as EARLY as possible. Here are a few critical things to discuss with new partners: - What level of partnership the partner would like to achieve - Each partner’s expectations and goals for the partnership - What resources each side can commit to the partnership - How quickly this partnership could be rolled out widely - How you can make the partner more successful - What the partner can expect from your team - How many customers this could be a fit for - What successful partnership looks like - How your partner program works - What you expect from their team If a partner isn’t willing to discuss these topics they aren’t bought in. They aren’t a partner, they’re a pen pal. Things end how they start. So start partnerships right.
Do you have the right partner team that knows how sell more than just software or services?
Greg Portnoy these are all valid points, some of which are regularly overlooked, however what is imperative is once you have agreed all of these metrics or objectives is that you track them. All too often one or both parties are missing the mark and it goes too far to be corrected as the initial enthusiasm momentum and trust has been lost
"If a partner isn’t willing to discuss these topics they aren’t bought in." Bing. Go. "Well let's just see if we can get an opportunity or two started, and we can grow from there." Cut bait. They aren't bought in.
I'm continually finding that partnership calls aren't worth the time spent
I love the expression “Paper partnerships”. Thank you for that. I often see partner managers get incentivized to sign many partnerships agreements. Like that would be a good thing. But it just means confusing collaborative relationships (partnerships) with transactional relationships (sales). You need to qualify before you sign the agreement. Qualifying the right partner is an upfront investment; dealing with the wrong one is an ongoing expense.
"They're a pen pal" - that made me laugh and it's the truth! The challenge I have seen more in partnerships is that partners want to see field level engagement and opportunities before they go down the partnership path which completely makes sense when determining if there is a fit between companies. It does however make it harder to align on the things you've outlined up front.
Amazing thread here, with some key takeaways. I would love to have seen this 5 years ago before me building out the partner program! But tbh, one of the biggest mistakes we made was an open call to partners to join, without too much validating, which ended up with you (I love it by the way) you called paper partners, leading to an over-exaggerated partner numbers in our program
I sometimes feel like the "relationship discussion" comes way too early in the process. Let's go to dinner...get to know each other...find ways to collaborate. This way we can see if / how we can make a longer term relationship work. And then...the paperwork takes care of itself.
Partner Evangelist 🔥People Connector 🤝 Widowed Mom ❤️ Kidney Transplant Recipient 🩺
2moWhy do I always feel like I'm disagreeing with you? 😦 I think there is something to be said for quantity to find the quality. I manage Tech Partners so maybe I have a different perspective over different partner types. But, I need to get the quantity high to see who really wants to play. I have no problem moving someone to dormant in tracking and waiting for them to pop their head up when they are ready to play ball.