Elmhurst University IPCE’s Post

How to Optimize Your Time and Delegate Tasks Like a Pro for Clinic Growth Learn how to effectively manage your time and delegate tasks to maximize productivity and achieve business growth. Discover the strategies and tips inspired by Walt Disney's approach to task delegation.

Just a shout out to Mac Mayers and Bud Norman at FOH Productions for a job well done. Producing large scale corporate events is difficult. A lot of companies get the impression that you have to use in-house services at hotels for your AV needs. It's simply not the case. I'm not sure why blatant and significant over charging with fictitious discounts is an acceptable practice. But it happens a lot, over and over again. Don't just consider one option. Get a second opinion. I review AV contracts for my clients for FREE. Often saving them five to six figures while improving the overall experience. The team at FOH has been transparent from day one. They care about not only the experience, but more importantly our clients resources. #Testimonial #Events #Corporate #OnStage

🚗 Think of commercial strategy as a three-lane highway. In this episode of Hotel Moment, Karen Stephens is joined by Lori Kiel, who breaks down her revolutionary approach to commercial strategy: Break down silos Create collaborative lanes Unite teams behind shared goals "Commercial-first means we decide together that this is the goal. And then we three are all working towards that." 👉 Watch to learn how to transform your commercial approach. #CommercialStrategy #HotelManagement #TeamAlignment #HospitalityLeadership

What is the Service Philosophy for your organization? The Service Philosophy defines your true product or service - what the customer is really buying from your organization. It answers two questions: 1) What do we do? 2) How do we do it? To give you some examples: Walt Disney World: "We create happiness by providing the finest in entertainment for people of all ages, everywhere." First Citizens Bank: "We build life-enhancing relationships by helping our customers identify and achieve their financial goals." Westgate Resorts: "We fulfill our guests' dreams by providing a vacation experience that exceeds all expectations." What do you want your employees to focus on as they interact with customers? What do you want them to create? Take some time to answer these two questions; 1) At the conclusion of any interaction with our organization, what words or phrases describe the emotion our customers should feel? 2) How do we want customers to describe our organization to others? Once you have your answers to questions 1 & 2 in mind, what should be the Service Philosophy of your organization? #customerexperience #servicephilosophy #businesstips #mondaymorningthoughts

While leading your team, adopting a Service Philosophy designed to “Create such a great and positive customer experience they have to do it again!” is critically important! It means every person in the organization daily focuses on 4 Key Elements to creating an experience so meaningful customers are almost compelled to use your services or buy your products! Contact me to show you the 4 Keys to getting customers and keeping them coming back again, and again, and again!

Tough times, best opportunities! We need to take a look at it differently 😌 Revisit and take some time to answer these two questions; 1) At the conclusion of any interaction with our organization, what words or phrases describe the emotion our customers should feel? 2) How do we want customers to describe our organization to others?

Let's chat about one of the toughest aspects of running a business – saying 'no' to opportunities that don't align with our brand. In the early days, every opportunity seemed like a lifeline, and I said 'yes' to literally every event that came my way. But as Lovely Night Entertainment grows, I've come to realize that some of our biggest successes have come from the events we turned down. While we pride ourselves on being an affordable brand, there are instances where the offered compensation doesn't align with the value we bring. Sometimes, client expectations exceed what we can realistically deliver, and there are moments when the safety of the venue raises concerns. We've even been approached to perform at venues that might not be the safest (cue the story of the known biker gang bar that wanted to book us, but that's for another time). While we do what we can to accommodate, taking on an event that risks our financial health or compromises our ability to deliver excellence is a line we won't cross. Business is, undoubtedly, about making money, but it's equally about preserving the integrity of your brand. Saying 'no' can be a tough pill to swallow, but taking on jobs that we can't fulfill 100% can be far more detrimental in the long run. Stay tuned for more insights into the challenges, triumphs, and strategic decisions that shape Lovely Night Entertainment's journey. 🌐💪🎤 #BusinessIntegrity #EntrepreneurialChallenges #LovelyNightEntertainment #EventManagement #SayingNoInBusiness

🌟 Exciting News for Southern Nevada's Economy and Hospitality Industry! 🎥🎬 Did you know discussions about bringing major players like Disney and Sony to Southern Nevada are in the works? This could mean big things for our local economy and the hospitality industry! 💼💼 As a real estate developer highlighted, such developments have the potential to transform our region into a thriving hub for the film industry, attracting new businesses, creating jobs, and boosting tourism. 🌟🎥 With MGM Resorts International at the heart of our hospitality landscape, these developments could lead to increased demand for accommodations, dining, and entertainment options, benefiting not only our city but also our local businesses and workforce. 💼🏨🍽️ #EconomicGrowth #HospitalityIndustry #SouthernNevada #FilmIndustryExpansion https://lnkd.in/gvE8J9j2

Enjoying the start of the Signature Conference with some of the ISW team. Stop by speak with us about automating your financial service processes at booth #108!

Don't kill the golden goose. Michael Eisner was the Disney CEO for 21 years and was touted as having the "Midas Touch". Revenues soared as he was able to see opportunities that all of his predecessors had overlooked such as additional theme parks, a cruise line, on-site theme park hotels, and more. So why was he forced to resign in 2005? Because the brand strength was crippled during his tenure. For example, guests at Disney's California Adventure Park were excited when the park first opened, but remorse immediately set in when it didn't "feel like Disney" despite the most popular rides being in the new theme park. During this time, he also started making low-quality sequels to popular Disney movies that went straight to VHS and DVD. This made the company A LOT of money during his tenure but at what cost? Every Disney fan recognized this was simply a money grab. The Disney board recognized that this model was not sustainable due to the fact that the Disney brand that Walt Disney and his predecessors fought hard to build was beginning to crack. That's ultimately why Eisner's replacement, Bob Igor, ended the direct-to-consumer movie model and poured money into revamping the theme parks. In the short run, the lost revenue from those films would hurt badly, and simultaneously pouring money back into the theme parks so they could have that classic "Disney feel" wasn't going to drive prices up overnight. However, he along with the board understood that this would create loyalty amongst its customers in the long term. This is true for any business, particularly for hospitality. If you want long-term success as an Airbnb host, you must put the guest experience first. Providing low-quality bedding and single-ply toilet paper, for example, to boost margins is one example of how many hosts are killing the golden goose. Every decision should revolve around providing the best guest experience, not what will be driving the most profit today. #BrandManagement #HospitalityIndustry #GuestExperience #LeadershipLessons #AirbnbTips