Digital Nation Australia ’s Post

Norths Collective has seen its membership base grow by 7000 following continued digital transformation work. Through the transformation, membership engagement email open rates have gone from 20 percent to 60 percent, but “beyond that” click-through rates have gone from about 1.4 percent to close to 12 percent. The organisation is using "hyper personalisation" across its digital channels, a change from what it did a decade ago when every member received the same email outreach. Now, each member “gets a unique message and unique communication that is based on not just demographical data but also ethically based on their behavioural data," Lopez said. Read now: https://lnkd.in/giKvGFu2 #CX #NorthsCollective #Boomi

  • graphical user interface, application

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