Daniel Alex-Laese’s Post

𝗞𝗹𝗮𝗿𝗻𝗮 𝗵𝗮𝘀 𝗿𝗲𝘀𝗵𝗮𝗽𝗲𝗱 𝗶𝘁𝘀𝗲𝗹𝗳 𝘂𝘀𝗶𝗻𝗴 𝗔𝗜 𝘁𝗼 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆! Here is how they have looked the last 3 years: Losses: 2022 - $1B 2023 - $241M 2024 - $32M first half. Their losses were too high, which would never lead to their desired IPO. How are they reducing these losses? Specifically they are replacing headcount in areas like call centers and cutting payroll while maintaining quality. AI slashed customer service resolution times from 11 minutes to 2, keeping customer satisfaction levels intact. They cut out Salesforce, and Workday and replacing with their own internally built applications. Infusing AI into the business allowed Klarna to reduce costs, improve service quality, and position itself for a stronger market presence as it prepares for an IPO. 𝗧𝗵𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗹𝗲𝘀𝘀𝗼𝗻? You can proactively use AI to trim costs, boost efficiency, and strengthen your market position before facing tough challenges. This is a real life use case to show how companies can adapt and thrive in challenging times. Will they maintain quality, and improve earnings after their IPO, while they potentially downsize even further.......? "𝗡𝗼𝘁 𝗼𝗻𝗹𝘆 𝗰𝗮𝗻 𝘄𝗲 𝗱𝗼 𝗺𝗼𝗿𝗲 𝘄𝗶𝘁𝗵 𝗹𝗲𝘀𝘀, 𝗯𝘂𝘁 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗼 𝗺𝘂𝗰𝗵 𝗺𝗼𝗿𝗲 𝘄𝗶𝘁𝗵 𝗹𝗲𝘀𝘀. 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹𝗹𝘆, 𝘄𝗲 𝘀𝗽𝗲𝗮𝗸 𝗱𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻𝗮𝗹𝗹𝘆 𝗮𝗯𝗼𝘂𝘁 𝟮,𝟬𝟬𝟬 [𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀]. 𝗪𝗲 𝗱𝗼𝗻’𝘁 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗽𝘂𝘁 𝗮 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗱𝗲𝗮𝗱𝗹𝗶𝗻𝗲 𝗼𝗻 𝘁𝗵𝗮𝘁" - 𝗦𝗲𝗯𝗮𝘀𝘁𝗶𝗮𝗻 𝗦𝗶𝗲𝗺𝗶𝗮𝘁𝗸𝗼𝘄𝘀𝗸𝗶 𝗖𝗘𝗢 𝗞𝗹𝗮𝗿𝗻𝗮 ♻️ Repost to your followers and follow me for more insights on AI and innovation.

Klarna's AI tools cut operating expenses by 11% in Q1 #efficiency 🤝 Download 1 Million Logo Prompt Generator 🔜 https://wapia.in/1mlogo 🤝 Follow us on Whatsapp 🔜 https://wapia.in/wabeta _ ❇️ Summary: Klarna reported accelerated revenue growth and lower operating expenses in the first quarter, driven by AI tools. Total revenue increased by 29%, with a 38% increase in the U.S. market. Key partnerships include Uber and Expedia. The company reduced operating expenses by 11% through AI efficiencies. New product innovations were launched, including the Klarna Card and AI assistant. Klarna may go public with a potential $20 billion IPO. CEO Sebastian Siemiatkowski is optimistic about the company's future. Hashtags: #chatGPT #KlarnaAIefficiency #ReducedExpenses

Hype or reality? 2022, Klarna laid off roughly 700. Now, ahead of frosty IPO, AI would do the "work" of 700. How the company arrived at its calculation for its AI assistant’s human-equivalent productivity? "We chose to share the figure of 700 to indicate the more long-term consequences of AI technology [...]", the statement says. In the meantime, the company still partners with "four to five large third-parties that collectively have over 650,000 employees, and that it offers customers the option to speak with human agents if that’s what they prefer". So, hype or reality? #aistrategy #systemsthinking #digitaleconomy #referencechecks https://lnkd.in/gqF5mZKh

OK - I am taking this one with a bit of healthy skepticism due to the general atmosphere of hype around AI and the reports of Klarna being about to launch an IPO (which would make the timing of this story particularly fortuitous). But there is something here - in many cases, the bar for interactions with human staffed call centers is already really low. Many/most call center folks seem to be constrained in their ability to solve customer problems by having strict scripts and limited decision making power, so replacing them with chatbots can be doable - their employers are already making them act somewhat like a chatbot, but the GenAI version is much cheaper. Whether the results given by Klarna are accurate/representative remains to be seen, but if they are, we are in for a major structural change in a large section of the workforce. https://bit.ly/3TfIU30

💰 I wrote a new article for EM360Tech about Klarna, the fintech giant's move toward AI strategy. 🖥️ The pay now, pay later firm has already cut its workforce considerably and plans to cut nearly 50% of its employees in the coming years – from 3,800 to 2,000. This strategic shift towards AI aims to streamline operations and improve efficiency. 💬 What are your thoughts on the implications of this trend for the future of work? 💡 Follow this link to read the article: https://lnkd.in/euhcpBvV #AI #Fintech #JobMarket #Klarna #Automation #FutureOfWork

#Klarna Files for #IPO in the #US with a $15B Valuation – A Steep 85% Haircut from 2022 Here are few recent announcements by #Klarna in preparing for IPO: (1) Launch of #Klarna Plus #Subscription Service (January 2024): Klarna introduced a $7.99/month subscription offering double reward points, exclusive discounts, and waived service fees, aiming to boost #customer #loyalty and create a steady #revenue stream. (2) #AI Integration in Customer Service (February 2024): Klarna’s AI-powered assistant, leveraging OpenAI technology, now handles two-thirds of customer service chats, greatly enhancing efficiency and customer satisfaction. With the holiday shopping season approaching and M&A activity ramping up amid the political landscape, Klarna's IPO comes at a strategic moment. Can they rebound from the significant valuation drop and emerge stronger as a leader in the #payments space? The world will be watching. #Klarna #IPO #FinTech #Innovation #AI #CustomerService #SubscriptionEconomy #MergersAndAcquisitions #TechNews #StartupSuccess #bnpl #buynowpaylater #digitalpayments #installmentlending #posloans #lending #chatgpt #bigdata

Klarna, the finance giant, recently made headlines by laying off 700 staff in spite of an anticipated year-end turnover of a massive $40 million. The reason for this? They're moving forward with Artificial Intelligence (AI). In today's fast-paced digital world, Klarna's decision to integrate AI into its business model shows just how adaptable and forward-thinking they are. Through AI, they've managed to streamline their workflow processes and improve their decision-making abilities. The result? Customers are more satisfied with the service they receive. With AI, Klarna can tailor every aspect of their service to individual customers, respond to enquiries more accurately, and make transactions smoother. It's incredible to see how much more efficiently they can operate with AI, but the real game-changer is the positive effect on customer satisfaction. This bold move raises a very interesting question: Could AI be the key that businesses need to not just survive, but thrive, in the digital age? I'd love to hear your thoughts on whether AI could be the future of finance and customer service. Please share your views below."

Since 2023, buy now pay later (BNPL) giant Klarna has been steadily replacing its human workers with more and more artificial intelligence (AI). It’s part of a cost reduction drive that is helping the firm prepare for its planned IPO and already, Klarna has reduced headcount by more than 1,000 workers while average revenue per employee has increased 73 percent when compared with 2023 figures. But according to new research from ArvatoConnect, in the UK alone companies risk losing one in two vulnerable customers as the use of AI grows. CX Network caught up with James Towner, chief growth officer for ArvatoConnect to find about “humanizing the digital and digitalizing the human”. https://lnkd.in/eV5zQSsv #CXNetwork #BuyNowPayLater #CustomerExperience #Fintech #AIIntegration #HumanizingAI

Yesterday I had the pleasure to talk to Krish Ramachandran from SaaS22 about AI and how it might be the biggest technological shift of our lifetime. Thanks for having me Krish! #saas #ai

Hey all, so thought id follow on with all the talk about Klarna ive seen today. So if you need some figures to put the power of AI into perspective, take a look at some of these figures from Klarna...in just one month: It's had 2.3 million conversations. Accounting for two-thirds of Klarna's customer service chats. It's doing the equivalent work of 700 full time agents. It's on par with human agents in regard to CSAT scores (i.e. no drop in quality). Queries resolved in 2 mins compared to 11 minutes previously. It's estimated to drive a $40m profit improvement in 2024. Insane figures right, Well we have a special Athena that can do just that. you might of seen if you know us, if not drop me a message and i can teach you 😁 #artificialintelligence #networking #technology #klarna https://lnkd.in/dyHNvEBq