Crescendo’s Post

We recently made a pretty cool video for Crescendo - if you haven't yet heard of them (you will) they are redefining customer experience with a blend of human expertise and AI innovation. No more painful customer service experiences. Crescendo provides AI-powered customer service, through premium AI AND highly trained CX humans that supervise and resolve any inquiries AI either can’t or shouldn’t. After a long and frustrating interaction with Chase ie J.P. Morgan Private Bank's customer service yesterday, I genuinely hope they explore a solution like Crescendo because no one has the time or patience to deal with painfully bad customer service. #wewentincircles

Why does Supply Chain Visibility matter? 🔍 Efficient supply chains drive business success, and visibility is the key to staying ahead. From reducing operational costs to improving customer satisfaction, transparency at every stage can transform your supply chain. 💡 Want to learn how your business can benefit? Book a free demo of aTrace today at aTrace.co and see how our AI-driven platform, powered by Tracey, can bring real-time visibility and control to your operations! #SupplyChain #Transparency #Logistics #AI #CostReduction #OperationalEfficiency #aTrace

Overwhelmed by customer inquiries and inefficient package tracking? FAN Courier was, too, when #onlineorders surged and customer expectations increased. FAN Courier turned things around using the DRUID AI platform. With real-time #packagetracking, automated customer FAQs, and advanced Self-AWB capabilities, they dramatically reduced workload and wait times, ensuring customers received timely and accurate information 24/7. 👇 Your business can also simplify operations, improve customer satisfaction, and efficiently handle high volumes (details in the comments).

📽️ Watch this interesting video on how a North American logistics company slashed costs by 40% using TruAI and FINATO! 🌟 Discover how intelligent automation transformed their operations, boosted customer satisfaction, and gave them a competitive edge. 🚀 You won't want to miss this game-changing story! Watch now and see the future of logistics in action. 🔥 #MustWatch #LogisticsRevolution #TruAI #FINATO #Innovation #Automation #CostSavings #CustomerSatisfaction #CompetitiveAdvantage

Day 5 of finding solution to customer experience gaps Rapido is a great platform to book pocket friendly rides but there are various problems that both customers and drivers/riders face on such a marketplace. I would like to share some of my opinions on how we can solve problems that Manu Varghese has faced when he booked a ride on Rapido and was prompted to cancel that ride by the driver. Why do most drivers cancel rides? 1. Fare was lower than usual? 2. Got a longer or desirable location ride with increased fare. How can we prevent drivers from prompting customers to cancel rides? 1. By providing basic quick messages that drivers can use to notify customers & not full chat access. 2. Use AI to intercept messages and see if drivers are performing such malicious activity and warn them thrice and then eventually ban them for a few days. How we can provide better customer service. 1. Inhouse customer support team. I know this is expensive, resource-intensive & chaotic at scale but currently generative AI can help us to efficiently reply to basic queries and focus on important queries as such. 2. Use of AI to evaluate agents' responses and score agents based on their promptness and helpfulness traits. —-------- We at Lipy AI are a team of the new generation that sees customer experience problems differently and would be happy to dive deep into the exact pains of businesses like Rapido and its customers to improve their customer experience. Aravind Sanka Rishikesh SR kindly look into this #CustomerSafety #CustomerSupport #CustomerExperience #Rapido

Customer Satisfaction Starts with Faster Claims: In the world of insurance, speed and accuracy are everything. Fixzy’s AI-powered technology allows insurers to handle claims faster, providing instant repair estimates and remote assistance to customers. No more waiting weeks for property inspections or manual quotes. With Fixzy insurers can enhance customer satisfaction and build trust through rapid, reliable service. Ready to reimagine your claims process? Let’s chat. #CustomerExperience #ClaimsInnovation #AI #InsurTech #Fixzy

Worried about processing errors slowing down your team and impacting customer satisfaction? Voult's AI-enabled platform tackles this head-on, reducing processing errors by up to 100%! Here's how Voult boosts your accuracy: - Intelligent automation: Minimises human error and ensures consistent processing. - Enhanced data validation: Catches inconsistencies and prevents mistakes before they happen. - Improved decision-making: Provides data-driven insights for more accurate claim assessments. Voult empowers your team to work with confidence, knowing every claim is handled flawlessly. Ready to achieve perfect accuracy? Learn more about Voult today! #insurance #claims #AI #accuracy #efficiency

🚀 Unlock the Power of AI-Powered Tracking with Ship24! 🚀 Frustrated with losing track of shipments and delivery delays? Ship24’s advanced AI technology simplifies shipment management for your business. Our intelligent auto-detection system provides real-time updates across multiple couriers. Here’s how Ship24 benefits your business: 🔹 Stay Updated: Receive instant updates on your parcel’s status and location with our system's automatic courier detection and real-time tracking. 🔹 Improve Delivery Estimates: With accurate tracking data, you can better estimate delivery times and maintain customer satisfaction. 🔹 Address Issues Early: Detect problems like customs delays or lost parcels quickly, allowing you to take prompt action. Overcome logistics challenges with Ship24. Discover how it can optimize your operations and support better decision-making: www.ship24.com 📦🔍📦🔍

The collaboration between Aiper and VOC.AI showcases the transformative potential of AI-powered solutions in customer service. By automating responses, improving efficiency, and enhancing customer satisfaction, VOC.AI helped Aiper achieve a new standard of excellence in global customer experience 💯 VOC.AI will continue to be Aiper's solid partner, with AI as the core driving force, upholding the core concept of "service with heart," providing the strongest support for Aiper, helping Aiper achieve a higher level of enterprise digital intelligent transformation Read more @ https://lnkd.in/g9diV4dz #Vocai #Vocaipartners #artificialintelligence #customerservice #ecommerce

🚀 Revolutionize Customer Support with WebQnA Meet WebQnA—the AI solution that redefines support by making it faster, smarter, and more efficient. How WebQnA Works for You: 24/7 Availability: Provide uninterrupted support for common customer inquiries. Quick and Accurate Replies: Solve issues faster with instant, precise answers. Smooth Escalations: Pass challenging queries to agents seamlessly with full context. Cut Costs & Improve Efficiency: Streamline your workflow and enhance customer satisfaction. WebQnA transforms support into a high-performance engine. Ready for the change? Visit webqna.ai to learn more! #CustomerSupport #AIChatbot #WebQnA #SupportAutomation #CustomerExperience