Crescendo

We’re still riding high after last week’s Crescendo Augmented AI event in New York, and it’s all thanks to our customers, prospects, and speakers who attended and contributed to the conversation. A special shoutout to Kenneth I. Chenault, Fareed Zakaria, Matt Price, and Anand Chandrasekaran for your invaluable insights on the impact of AI on CX and your vision for future of the customer service industry. We’re grateful to everyone who joined us—your enthusiasm makes what we do so rewarding. Stay tuned for event highlights coming soon. This is just the beginning of something extraordinary! #CXInnovation #AugmentedAI #CrescendoNYC

Building your own AI for CX might seem like a good idea, but the last 15% is where most projects fail. Don’t let complexity, cost, and maintenance hold you back. Learn how to bridge the gap with a proven solution. 🛠️🏗️ Get the free guide: https://lnkd.in/eGEBNReU #CustomerSupport #AIInnovation #CrescendoAI

A heartfelt thank you to our customers and CX industry colleagues who joined us at our NYC event last night!🗽Your energy, insights, and enthusiasm fueled engaging conversations with Matt Price, Anand Chandrasekaran, guest Kenneth I. Chenault, and host Fareed Zakaria. We appreciate your presence and look forward to the next event!

Can AI truly transform customer service, or will it create new challenges for businesses and consumers? The Economist explores how companies like Sonos, Crescendo, and major players like Amazon are using generative AI to improve customer experiences—while grappling with big questions about human interaction and the future of work. 👉 Read more here: https://hubs.ly/Q02_99Qf0 #AI #CustomerService #CXInnovation

Our December newsletter is here! Read about our upcoming event in NYC, our features in Inc. Magazine and TechSurge, and The 85% Problem: The AI gap your team can't bridge.

How is AI reshaping the $500B+ BPO industry? On a recent installment of the TechSurge Podcast, hear from CX pioneers and Crescendo cofounders Andy Lee and Anand Chandrasekaran as they discuss: - The role of AI in transforming the contact center industry. - Crescendo’s scalable architecture blending AI and human-in-the-loop systems. - Predictions for the future of human-AI collaboration in customer service. A must-listen for CX leaders navigating today’s changing landscape. 🎧 Tune in now: https://hubs.ly/Q02-hSDv0 #CustomerExperience #AI #CXLeadership

Next week in NYC: Join Crescendo for an exclusive networking event with host Fareed Zakaria, CNN anchor and best-selling author, and management legend Kenneth I. Chenault, for an intimate evening redefining the future of customer service and AI. 🎙 Think Again: The Customer AI Revolution - An Exclusive CX & AI Leadership Event - Date: December 12 📍 Venue: NeueHouse Madison Square, NYC Limited to just 50 select guests, this invitation-only event offers networking in a dynamic live TV studio setting, designed to spark insights and connection. Celebrate Crescendo's NYC launch with execs Matt Price and Anand Chandrasekaran. 📩 Request your invitation now and secure your seat. https://hubs.ly/Q02-95Qc0 #AI #CXLeadership #FareedZakaria #CustomerService

💡 CX Leaders: The key to unlocking AI's full potential lies in two power traits: insatiable curiosity and process redesign mastery. Learn how leaders at Cybord and Crescendo are revolutionizing their industries with these skills. Are you ready to find your AI killer app? 👉 https://hubs.ly/Q02ZFnky0

Join Fareed Zakaria, renowned CNN host, best-selling author, and global thought leader, for an intimate evening redefining the future of customer experience and AI. 🎙 Think Again: The Customer AI Revolution 🚨 An Exclusive CX & AI Leadership Event 🗓 Date: December 12 📍 Venue: NeueHouse Madison Square, NYC Limited to just 50 select guests, this invitation-only event offers unparalleled insights and networking in a dynamic live TV studio setting, designed to spark innovation and connection. Celebrate Crescendo's NYC launch with execs Matt Price, Andy Lee, and Anand Chandrasekaran. 📩 Request your invitation now and secure your seat. https://hubs.ly/Q02ZtLfw0 #AI #CXLeadership #FareedZakaria #ExclusiveEvent

Think DIY AI can fully solve your CX challenges? Most projects get 85% of the way there—but the final 15% remains out of reach. Discover how to close the gap and achieve seamless, scalable CX with our free guide. Download now: https://hubs.ly/Q02ZfP1f0 #CustomerExperience #AIForCX #CrescendoAI