Craig Harffey 🦍’s Post

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Are you an ambitious business owner searching for support for your website? We create incredible managed websites including support for £1950. Looking to help 3 business owners, like you, to move forward! DM me today.

Anyone who knows me knows I’m a process fanatic, and there are good reasons for that . They work. I learned this a long time ago in the military, and the lessons never left me. Around the time I started my first business, I read a book called The Checklist Manifesto, which included many examples of where checklists have made massive differences in risk reduction in aviation, healthcare and other critical industries. It was an eye opener and one of the most helpful business books I’ve read. (The other is Work the System by Sam Carpenter) I doubled down on my use of them after reading that book, and it was one of the smartest decisions I have ever made. Within GorillaHub, we use checklists to ensure every step in our process is completed efficiently and accurately, from onboarding new customers to delivering the range of services we offer, from building websites to ongoing support and website management. All have checklists to help us: - Be consistent: We follow the same proven steps for every project. - Work efficiently: Tasks are done quickly without missing details. - Stay accountable: Everyone knows their role and tracks progress. The other great thing about checklists is that they allow me to hire new team members who can be effective faster, and they provide a beautiful, ready-made blueprint for automation. So, it's well worth the time documenting a process in the first place. It’s one of the secrets of our success and why our customers trust us year after year to manage and support their websites.

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