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Learn from Metro Bank's journey towards creating fans, not just customers! 🤩 By prioritising customer satisfaction and loyalty, Metro Bank (UK) has seen a significant return on investment (ROI) across various key metrics. From innovative strategies to tangible results, this story is a must-read for CX professionals seeking inspiration and actionable insights. Find the link in the comments section 👇 Alexandra Morton #FinancialServices #customerexperience #CX

Want to discover how providers delivering more EPIC customer experiences have the power to significantly elevate their CX from competitors? Join us tomorrow for the first of our webinar series: 'Emotional currency – why emotions matter in banking' and discover how emotions drive customer experience and which organisations excel at this. There's more to come too. ✔ 24/9: Duty calls – are banks meeting the mark on Consumer Duty? 💚 01/10: Sensitive matters – how vulnerable customers experience Financial Services Have you signed up, yet? https://lnkd.in/gmR2yBeY #CustomerExperience #CX #Banking

How Virginie Nowak blended employee and customer experiences at Access Bank https://buff.ly/3RstYNF V. Nowak had an interesting problem to solve: How do you maintain and improve customer experience at a bank with multiple touchpoints and employee turnover in an emerging market?

Understanding the customer journey is crucial for delivering exceptional banking experiences. By mapping out each touchpoint, we can identify pain points and opportunities for improvement. Let's put the customer at the center of our strategy! #CustomerJourney #DigitalBanking #CX

Discover how GXS Bank, Singapore's first digital-only bank, transformed their CX with NICE in the latest issue of The Curve! This fascinating read explores the value of NICE CXone Supervisor in reducing response times, boosting efficiency and elevating customer satisfaction. Subscribe to The Curve now for more inspiring case studies and expert strategies to supercharge your CX >> https://bit.ly/3zDEgEM #CustomerExperience #CXone

From evolving customer expectations to seamless decision-making, discover how personalized experiences are transforming the banking industry. Swipe through our carousel to learn how BPM can enhance satisfaction and loyalty at every stage of the customer journey. Ready to dive deeper? Check out our blog post - https://lnkd.in/e4PiigeR #BankingCX #BPMforBanking #CX #Customersuppot #BPM

How many of you have switched banks because your needs were not met? If you are a banking professional, you know just how important it is to keep your customers happy and to anticipate their needs. Join me this fall in Charlotte, NC, for 3 days filled with tips, tricks, engaging sessions and workshops centered around customer experience. Note: It costs 7 times more money and effort to acquire a new customer than it does to keep an existing one. Register today! #BCXsummit

It's vital for banks to improve their understanding of the entire customer lifecycle. This report by Qorus and ebankIT is designed to assist by breaking down the customer lifecycle into its various stages, from initial acquisition and onboarding through to retention and advocacy. To illustrate how best practices and technology can enhance the banking experience across these stages, we've included insights from our global survey of financial institutions. We've also deepened this analysis with interviews of established banking executives, asking about their progress in improving customer experience, the challenges they've encountered, and where they see the greatest potential for the future. #bankingindustry #bankingtransformation Download your free copy of the report👉https://lnkd.in/ecQ4fcz7