Chui Yin Wong’s Post

General training sessions can turn common questions into interactive learning opportunities. This not only reduces support tickets but also improves the overall customer service experience. https://lnkd.in/eeBDcnbu

Redefining customer support training isn't just about introducing new tools; it's about crafting learning paths that resonate deeply with our agents. Our latest blog walks you through the 'Design' phase of the ADDIE model, illustrating our method for creating training programs that go beyond basic learning goals to truly empower our live agents towards service excellence. We blend the science of behavior with practical applications, turning every training session into an engaging and enriching journey. "Connection is key. Designing a training program that creates an experience for learners is how you make your training memorable. When agents remember the experience, they remember what to do and how to do it when they’re on the job." - Dezaray Hammond, VP of Training and Development Discover the thoughtful strategies that power our programs and their impact on customer support. It's not just about training; it's about empowering our live agents to shine in the digital transformation space. Check out the blog for an inside look: https://bit.ly/4aBS4gb #CustomerSupportTraining #LearningAndDevelopment #InnovationInTraining #DigitalCX

Ever feel like you're putting in all the effort to create a top-notch training strategy within your company, only to find your efforts falling short? It might be time to rethink your approach. Traditional learning methods may have some of the tools, but they often lack agility, ease, and efficiency. 🥇 Switching to Digital Adoption Platforms can help you achieve company-wide learning success with less effort. While the old ways leave you knackered and frustrated, DAPs like tts performance suite offer real-time in-app guidance, personalised to each company process, role and software. It's time to go for Gold! #digitaladoption #DAP #learningtechnology #softwareadoption #traininganddevelopment #learninginnovation #digitallearning #paris2024 #olympics #workflowlearning #tts #ttsperformancesuite

Proud to have secured a certificate of completion in Product Management🎖 You might be thinking - but I'm a UX designer... so why did I do this? Well - as a UX designer, I totally understand the importance of user needs. We're trained to be user champions, making sure designs are built around real people and solve real problems. It's about empathy, you know? That user voice being heard loud and clear while also considering business needs and technical limitations to strike the best balance. Product Managers (PMs) are on the same team, user-wise. They are also trained to be ‘the voice of the user’ in balancing those needs with technical limitations and business goals. 😕 I see a lot of online debates – PMs vs. UX,  who really "owns" the user voice? Etc, etc.. But honestly, I've had great experiences working with PMs - having multiple advocates for great user experiences is a win-win! There can be some approach differences, for sure though. So, to bridge the gap and better understand the PM perspective, I recently took the Aha! Product Management certification course. A really interesting course which I hope helps me empathise not just with users, but also to work better with product managers who are a natural partner for driving better user experiences in an increasingly complex digital world. https://lnkd.in/eMb5FHNy #productmanagement #productroadmapping #productstrategy #technicalproductmanagement.

Exciting developments ahead in customer education! Check out these 8 predictions from John Leh and Brett Strauss:

Four tools to support customer learning 🌟 As technologies, products, and services become more intricate and complex, providing comprehensive customer education is as crucial as ever. It enhances user experience, builds loyal audiences, and, ultimately, drives overall company success. 🚀 Here are four key tools and strategies that can elevate your customer education efforts: 💡 Tooltips guide customers through the digital interface as they interact with it. 🎥 Interactive and video tutorials break down complex practical applications into simple steps. 📚 Webinars and workshops with experts discuss advanced topics in-depth. 📖 Learning management systems house a comprehensive array of educational resources. Ensuring your customers are well-equipped to make the most of your products and services sets your business apart from the competition. 🌟 Check out our full article to dive deeper into how to elevate your customer education efforts and drive lasting success. ➡ https://lnkd.in/eUnPGRZC #CustomerEducation #Opigno #LMS

User adoption is never one size fits all and needs to be tailored according to customer persona and stakeholder needs, targets, jobs to be done and outcomes. Our user adoption eLearning covers this passionate and important topic. #useradoption #customerneeds #changemanagement https://www.rfr.bz/l5690c3

Swipe through to explore the key features of an LMS for delivering effective customer training programs. Get more training done per training dollar with EffectusLMS. Book a demo - https://lnkd.in/e-nQVTfX #lms #learningmanagement #corporatetraining #effectuslms #commlabindia

Educational content is a game-changer, increasing the likelihood of a purchase by 131%! Discover the power of content in winning customers: https://lnkd.in/edryvRNU 💡 NetExam - AI-Driven Extended Enterprise LMS prioritizes customer education throughout the entire customer journey. #CustomerEducation #ContentMarketing #NetExam #LearningManagement #Education

Just finished the learning path “Master In-Demand Professional Soft Skills”! Check it out: https://lnkd.in/dtDQHSUX #softskills.