Chloe Reuter’s Post

I’m a big fan of The Peninsula Hotels and have had the pleasure of knowing many of its general managers. It was so nice to catch up with some of them at ILTM Cannes last year. We were all staying at the Hotel Barrière Le Majestic Cannes and they were at the next table at breakfast every morning. I also dropped by their booth for the champagne after-conference cocktails and most recently I spent absolutely perfect days at the The Peninsula Istanbul with GM Jonathan Crook and his hardworking team, and we are planning to bring my magazine readers to this truly beautiful hotel in the fall. Peter Borer is of course legendary in the industry and so beloved by the hotel owners that they’ve named restaurants and hotel dishes after him. Meanwhile Arthur Kiong has written a lovely tribute addressing Peter’s professionalism and unwavering commitment to constantly elevating the guest experience. He has also addressed the huge elephant in the room within the hospitality industry. To quote him: “The customer is not always right. In some cases they can be outright wrong.” Unfortunately the rise of online activity among both businesses and their guests mean that hotel guests have discovered a powerful tool for getting what they want from a hospitality firm, whether they are in the right or not in requesting these. The possibility of receiving a damning hotel review has taken many businesses hostage as it is of course easier to prevent negative remarks on social media than to undo or justify these. However, yes, the customer is not always right and we too have experienced cases wherein guests have made great demands for unwarranted expectations to be fulfilled. We are in the business to please, though, so our team does try its best and goes beyond what is required to make guests happy. Nothing pleases our team more than guests waving goodbye with smiles on their faces. But, like Peter Bohrer, we truly do our best to solve the situation but do stand our ground when we feel we have done our best and the customer has unreasonable requests or simply wishes to over-maximize the price they have paid for their room. This does not happen often, but we do see a trend when guests who do not fit our main target market profile check-in. When the solution is within our reach, our managers our authorized to make decisions to solve it. When guests make unreasonable demands we do refuse to comply and we expect the threatened negative review. Peter Bohrer’s management philosophy is an inspiration to all and Arthur Kiong’s post is such a refreshing read. I sent it to my entire team yesterday as a way forward. #thankyou #inspiration #managementstyle #lifelessons #luxuryhotels #luxuryhotel

Hospitality has so many stories that it's impossible to know every single one, but that is what makes us love it, the unpredictable situations and requests! We want to hear from you! What are your stories? #1000HotelStories #Profitroom

Investing in unreasonable hospitality can truly elevate your business, as highlighted by restaurateur Will Guidara in his inspiring TED Talk. Check out the full talk here: [link] #HospitalityIndustry #BusinessGrowth

📈 Transforming Sales with a People-First Approach 🌟 I've come across this powerful video that truly resonates with me: our job is not merely to sell, but to serve. We don’t just sell products; we sell experiences, emotions, and results. By focusing on people and creating meaningful experiences, we naturally drive sales and grow our business. To achieve significant growth, we need to prioritize understanding our customers' needs and emotions. When we truly connect with people, the sales will follow. Let's commit to a people-first approach and watch how it transforms our business landscape. #Sales #CustomerExperience #EmotionalIntelligence #BusinessGrowth --- Feel free to customize it further to suit your personal style or specific focus!

Creating a World Driven by Passion and Kindness As we strive to build a world where passion fuels our endeavors, let's remember that distractions will inevitably arise. But let's not let them deter us from our mission. In the grand scheme, creating meaningful experiences for others far outweighs any temporary gains from negative actions. Spreading kindness and positivity not only enriches the lives of those around us but also fosters a sense of fulfillment within. Good memories and selfless acts have a lasting impact, far surpassing the fleeting satisfaction of selfish pursuits. Let's prioritize building each other up, not tearing each other down. By choosing kindness and compassion, we cultivate a world where: Passion drives progress Experiences uplift and inspire Memories bring joy and warmth Selflessness triumphs over selfishness Let's create a world where kindness begets kindness, and the ripple effects of our actions bring out the best in humanity. While building something good, The greedy will distract, The bitterness of capitalism and greed , But know that you're not alone. Your feelings matter, You deserve to feel seen, Keep shining, keep striving, You are loved, you are valued, And that's what truly Let’s connect. I am Barrington Combs, and we are in to manufactured merchandise products and liquidation full chane returns process of the valuation and Acquisition process, finding and buying deals To wholesalers seasonally buying and selling overseas markets by boxes or barrels or containers making a big impact doing business smartly. Get to know me bjcoombs 📦📦📦👍👇👇

Unreasonable hospitality is what I expect my team to deliver. It is the only way to operate.

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There are a few things more frustrating for your guests than a hotel that does not accommodate their chosen payment method. By offering a choice of payment methods, you are taking a step towards a more guest-centric operations. Watch this webinar featuring Finance Directors from Ritz Carlton and Marriott on the difference GLORY has made. @GLORY

Coming from the industry, watching this video reignited feelings I hadn’t experienced in years. It was as if a spark was rekindled, reminding me of why I have this flame in my heart for hospitality—a feeling that has carried me through so many moments of challenge and joy. Hospitality, you see, is a calling. It’s not just a job, and for many of us, it’s a purpose that we carry quietly but powerfully. It’s one of the toughest paths, but also the most rewarding. Hospitality has a unique beauty, the kind that goes beyond service or routine. It’s the understanding that you hold the power to transform a stay into a memory, to turn a night into an unforgettable experience, to make someone feel at home even when they’re far away. You create a space where strangers feel seen and valued, a place where people from all walks of life can share a moment that feels both extraordinary and deeply personal. For every challenge, every long hour, every small task that seems routine, there’s a glimmer of purpose. It’s a privilege that goes unnoticed by many but is felt deeply by those who live it every day. Thank you Profitroom for capturing the heart of a hotelier perfectly! Hoteliers we salute you! #1000HotelStories

"It is no longer enough...it is how we make people feel that matters most of all." Imagine this same idea, but through the lens of development: how can we get to a place at our organization where we can invest in unreasonable stewardship. It doesn't always have to big - it could be the thank you note, a quick call because you thought of them, it could be sharing a gift of gratitude - but what steps can we take today that will lead to transformational giving and unreasonable stewardship?