Celsior’s Post

Last week at the 21st International Customer Experience Management Summit (BINA), our CEO, Jan Speelman, shared a fresh perspective on insurance: What if insurance wasn’t just a safety net, but a way to enhance loyalty, improve customer experiences, and create business opportunities? Insurance is often seen as a practical necessity—but it doesn’t have to stop there. By making it an integral part of the customer journey, companies can: ✅ Build trust and long-term relationships with customers ✅ Turn insurance into a differentiator for their brand ✅ Unlock new revenue streams while keeping customers satisfied This approach shifts insurance from a back-end necessity to a front-line driver of value. A big thank you to BINA and the ICEM Summit team for hosting an amazing event and providing a platform for these exciting conversations. If you’re curious about how insurance can be a strategic advantage for your company, let's connect. 📩 Reach out to start the conversation! #CXSummit2024 #EmbeddedInsurance #CustomerExperience #Innovation #Loyalty

A platform strategy changes the game when executives are ambitious enough to use it to imagine how they can reinvent every aspect of their business   ·        New customer experiences ·        New business models ·        Accessible and valuable   #insurance #strategy #GenAI #reinvention

Thriving in today's #insurance landscape requires more than just policies—it's about reimagining every touchpoint. Modernizing #workplace services and enhancing customer communications are pivotal, yet challenging tasks. Insurance firms must navigate complexities to meet evolving client demands and stay ahead in a fiercely competitive arena. In this era where customer experience reigns supreme, embracing innovation becomes imperative for success. Want to know more, click the link: https://sps.news/P5kK1y #Insurance #CX #Innovation #WorkplaceServices

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/eyEUvzWC #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://bit.ly/44cv1GP #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/esacsczG #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Thriving in today's #insurance landscape requires more than just policies—it's about reimagining every touchpoint. Modernizing #workplace services and enhancing customer communications are pivotal, yet challenging tasks. Insurance firms must navigate complexities to meet evolving client demands and stay ahead in a fiercely competitive arena. In this era where customer experience reigns supreme, embracing innovation becomes imperative for success. Want to know more, click the link: https://sps.news/uY4wJN #Insurance #CX #Innovation #WorkplaceServices

Insurance companies are leveraging digital disruption to meet evolving customer demands and outperform competitors. With 20%–25% growth in customer management services, businesses are transforming how they engage with their clients. The path forward lies in embracing technology and enhancing customer experiences. Download the Avasant’s Insurance Business Process Transformation 2024 RadarView™ report for more insights: https://hubs.ly/Q02QBXrP0 #CustomerExperience #DigitalInnovation #InsuranceTransformation #BPT Aditya Jain Robert Joslin Larry Godec

Are you looking to revolutionize your customer experience in the insurance industry? Discover how NSEIT's digital-first approach can humanize CX, creating seamless interactions and personalized experiences that customers crave. Explore our PoV today: https://lnkd.in/dC_92Ghu #digitaltransformation #cxininsurance #humanizingcx

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/gBhimkxs #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming