Sutherland’s Post

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/esacsczG #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/gBhimkxs #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Almost all insurers think they’re better or at par with their competitors regarding CX. But with 78% of insurers behind the curve on digital transformation, insurers must go further to deliver the CX that consumers expect today. In our latest report with HFS Research, we explore insurers' outlook on CX, their challenges, and the mistakes many are in danger of making when approaching CX transformation. Download our report to learn key insights on understanding and approaching customer experience transformation in the insurance industry. https://lnkd.in/eyEUvzWC #SutherlandInsurance Vijay Pahuja | Varun Gupta | Sam Duncan | Reetika Fleming

Modern software is transforming the Middle East insurance industry by enhancing efficiency, streamlining processes, and driving innovation, helping insurers meet market demands and deliver superior customer experiences. Read the full blog here - https://lnkd.in/e_iSh68P #InsuranceSoftware #MiddleEast #InsuranceIndustry #Insurers #CX

Worth reading for anyone in the insurance industry!

As insurance carriers strive to streamline operations & provide better customer experiences, there are 2 capabilities you should be adding to your operations: Document Indexing & Claims Severity Categorization See why this is a strategic move for adding long-term value:

As insurance carriers strive to streamline operations & provide better customer experiences, there are 2 capabilities you should be adding to your operations: Document Indexing & Claims Severity Categorization See why this is a strategic move for adding long-term value:

In the ever-evolving insurance landscape, digital transformation is key. But how can companies ensure their customers don't get lost in the shuffle? 🤔 Guided CX solutions, like Glance, offer a way to humanize the digital experience, providing real-time support for customers navigating complex online processes like claims and policy management. This approach not only improves customer satisfaction but also empowers them to take control of their insurance journey. https://lnkd.in/d2aQzKys #GuidedCX #InsuranceIntake #CustomerService

The slides highlight the traditional methods insurance agencies use to operate and how they can modernize through innovation. The contrast between older methods (direct marketing, personal referrals) and modern solutions (technology, strategic shifts) shows the agency’s progression from traditional practices to more cutting-edge, data-driven approaches. This change reflects an evolution aimed at increasing operational efficiency, improving customer satisfaction, and driving growth.

The insurance industry is embracing digital transformation to revolutionize customer experience. In this latest article Melanie Dallavalle, MA, CCXP and I talk about how to sustain growth in a digital world, where success depends on recognizing the power of customer-centricity enabled by a truly connected enterprise. How do you get it right using data analytics, transparency, and a balance between digital and human touch points. #InsuranceIndustry #DigitalTransformation #CustomerExperience https://lnkd.in/eNkkyzTS